Customer Testimonials
I like the kindness of the customer service. Very polite and answered all my questions without rushing the conversation.
The service tech that was able to fix my tank fuel tank was talented. Also, he had good communication and people skills.
Also, when I call up to order fuel, the person I would speak was also knowledgeable and she very good with people skills/customer service.
Efficiency…dependability…courtesy
Never have to worry about timely service
I have been a customer of Rymes (Fred Fuller Oil ) for 30 years, and have always had good service from them
Good staff. On time delivery.
The fact that they always show up to refill is a relieving feeling.
I have double feedback. I have to say that I love when the call is out in through the Hudson office as everyone is so nice.
There is one girl who is actually pretty rude. We are will-call and everything is so expensive right now as you know. It was freezing last winter and we ran out of fuel and she actually said it wasn’t your problem and that we should plan better. Which ideally yes - but it had been so cold and we went through the fuel much quicker than usual. I told her we had three children and she said that would not get our delivery there sooner.
Since you were acquired by Superior the chances of talking to someone local isn’t likely. But when I do I love how nice they are. This past experience was very positive and the woman I spoke to was very helpful and pleasant.
People like local. I think that you should keep your customer service employees local and not have someone from another geographic location serving your customers. Especially in these financial times and the amount of people with children and senior citizens who may be struggling. Support your community and in the end from a marketing perspective that will come back to you. Because when people call and your staff aren’t nice or if they are in another part of the country we notice and people in NH like local. There are so many fuel companies and they won’t be loyal. It doesn’t work that way any more. You support us and in turn we support and promote you.
We have always had excellent delivery service and maintenance service from Rymes and have been customers for years. To be honest this last year there has been limited access to staff and services in our area. We are thinking of switching companies due to the difficulty in communication to our maintenance and repair needs.
We’ve been oil customers for over 20 years and have no complaints.
Never have any issues!
Had them for years and have always been happy with their service quality.
Availability. We've built a good relationship with your company over our time in New Hampshire. We appreciate that availability and delivery are reliable.
Dependable delivery and good monitoring of usage
Prompt service and secured pricing for the next couple of years.
reliable
Timely service
I like the auto delivery and automatic payment, it makes everything convenient and easy
Service is great. I like the new communication about deliveries.
Usually deliver same time each month have only run out of oil once in all th time I have been with them0⁰00⁰
Your deliverymen are very polite as well as your phone people. There was a time this was not true, whatever you did keep on doing it. A pleasure to do business with you.
Never without heat. Staff is very helpful, and experienced.
We've been with Rhymes for many years and the customer service that Orin Havey provided was outstanding.
Delivery is always on time.
Great service at a competitive price.
They never let me run out and I always pay my bill on auto pay.
They came when they said they would and kept the cost agreement despite oil being more expensive. They are reliable and honest
Great service, great products. I do miss the 10% discount for paying within 10 days. I noticed on my receipt that was no longer there.
Always on time
Easy ,good