Osterman Propane
22 Legate Hill Road
Sterling
MA 01564
United States

Customer Testimonials

Report a concern   January 8, 2025 — Rated 10 out of 10 by Alexis Orloff Osterman Propane
What do you like about our products and services?

Delivery driver found a gas leak on my system Somewhere they shut down the gas and technicians came out that day then they found the leaks and fixed in one day. The technician was very professional. I was very happy with their thorough inspection.

Report a concern   January 6, 2025 — Rated 10 out of 10 by Z.W. Osterman Propane
What do you like about our products and services?

The propane tank refilling is monitored automatically, and the online bill payment is convenient.

Report a concern   January 5, 2025 — Rated 10 out of 10 by Sarita and Diana Fage Osterman Propane
What do you like about our products and services?

They were very quick to respond when I smelled propane in the house and found out the tank was empty. Emergency response and same day refill happened seamlessly.

Report a concern   January 4, 2025 — Rated 10 out of 10 by Amy Dunbar and Ted Hester Osterman Propane
What do you like about our products and services?

Prompt and friendly

Report a concern   January 1, 2025 — Rated 10 out of 10 by R.M. Osterman Propane
What do you like about our products and services?

The help and service I received from very nice people

Report a concern   January 1, 2025 — Rated 10 out of 10 by M.A.C.C. Osterman Propane
What do you like about our products and services?

Delivery person is respectful to us and our property.

Report a concern   January 1, 2025 — Rated 10 out of 10 by Edwar Ames Osterman Propane
What do you like about our products and services?

Everything…great website

Report a concern   December 30, 2024 — Rated 10 out of 10 by R.J.S. Osterman Propane
What do you like about our products and services?

Honest and caring to get the job done

Report a concern   December 30, 2024 — Rated 10 out of 10 by James Gardner Osterman Propane
What do you like about our products and services?

Service is great and reliable.

Report a concern   December 30, 2024 — Rated 9 out of 10 by R.G. Osterman Propane
What do you like about our products and services?

auto fill - don't have to call to get a delivery.

Report a concern   December 29, 2024 — Rated 10 out of 10 by Peter Holscher Osterman Propane
What do you like about our products and services?

Great customer service!!!

Report a concern   December 29, 2024 — Rated 10 out of 10 by J.A.M.B. Osterman Propane
What do you like about our products and services?

The automated delivery.

Report a concern   December 29, 2024 — Rated 10 out of 10 by L.C. Osterman Propane
What do you like about our products and services?

They take care of everything! I never have to think about it.

Report a concern   December 29, 2024 — Rated 10 out of 10 by G.A.A.K. Osterman Propane
What do you like about our products and services?

Delivery and service were very good

Report a concern   December 28, 2024 — Rated 10 out of 10 by P.A. Osterman Propane
What do you like about our products and services?

Good customer service skills o the phone and in prompt response to service requests.

Report a concern   December 26, 2024 — Rated 10 out of 10 by C.M. Osterman Propane
What do you like about our products and services?

N/A.

Report a concern   December 25, 2024 — Rated 10 out of 10 by A.A.D.T. Osterman Propane
What do you like about our products and services?

Kevin, Todd, and all the office staff were awesome! We’re so grateful for the team that worked so hard to get our home above 60 degrees for Christmas! Thank you!!!

Report a concern   December 22, 2024 — Rated 10 out of 10 by K.A.G.G. Osterman Propane
What do you like about our products and services?

The delivery was made in a timely manner when scheduled

Report a concern   December 21, 2024 — Rated 9 out of 10 by D.D.A.J.P. Osterman Propane
What do you like about our products and services?

recent experience with very helpful customer service

Report a concern   December 21, 2024 — Rated 10 out of 10 by S.D. Osterman Propane
What do you like about our products and services?

prompt

Report a concern   December 20, 2024 — Rated 10 out of 10 by N.K. Osterman Propane
What do you like about our products and services?

Although my inital request for automatic fillup was missed, after my gas ran out, I had great customer service for refill and then restarting my appliances over the phone (thanks to John).

Report a concern   December 19, 2024 — Rated 10 out of 10 by B.H. Osterman Propane
What do you like about our products and services?

I love the gentleman who delivers to our home. Backyard access is complicated by a dog fence and woodpile and he always goes above and beyond to take such care and consideration to keep everything the way it should be, as if the propane just magically appeared in the tank, as if he was never here. Great guy and great service. Thank you so much. First name removed

Report a concern   December 19, 2024 — Rated 10 out of 10 by R.A.J.S. Osterman Propane
What do you like about our products and services?

Never had any problems with delivery or product after close to 10 years

Report a concern   December 16, 2024 — Rated 10 out of 10 by G.A.I. Osterman Propane
What do you like about our products and services?

You came right away, when we said we needed propane

Report a concern   December 16, 2024 — Rated 10 out of 10 by W.A.K.S. Osterman Propane
What do you like about our products and services?

Prompt delivery and service

Report a concern   December 15, 2024 — Rated 10 out of 10 by Besnic Thaci Osterman Propane
What do you like about our products and services?

They are very prompt at delivering our propane to us. I don’t have to think about it, they take care of it using their technology to monitor the tanks remotely.

Report a concern   December 13, 2024 — Rated 10 out of 10 by B.J. Osterman Propane
What do you like about our products and services?

Reliable service, customer service is the best

Report a concern   December 13, 2024 — Rated 10 out of 10 by T.B. Osterman Propane
What do you like about our products and services?

Personal help with account update was very helpful.

Report a concern   December 12, 2024 — Rated 10 out of 10 by B.A.W.M. Osterman Propane
What do you like about our products and services?

We live at Cider Hill Estates and we have a contract with your propane company that is great. We also get a discount for being a senior and also a discount for doing monthly auto pay. I have worked with the girls in the office in Sterling and they have been very helpful regarding my auto pay and propane consumption. Osterman has filled our tank in December so we will not have to worry about shoveling out the tank during the winter months. This is a great help.

Keep up the great work.l

Report a concern   December 12, 2024 — Rated 10 out of 10 by A.P. Osterman Propane
What do you like about our products and services?

On automatic deliver and have never had issue with deliveries


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