Customer Testimonials
Were extremely helpful and able to get a delivery out to me very quickly during Thanksgiving week! Representatives on the phone were helpful, cordial, and knew the situation.
Service
Price
Hi the service with delivery and payment is very good
Easy to deal with
Reliable!
Great service.
Prompness & price'
Consistently dependable service.
They were super responsive and able to assist when we ran out of propane. Scheduled time to fill the tank in a very short amount of time.
The Osterman team was great to work with. They went out of their way to get my tanks and associated fuel lines set up in order to get me generator installed by Thanksgiving (very short notice). The workmanship was excellent. The folks were very knowledgeable - particularly a shout out to Bobby Roy who made several emergency trips to my house (to address critical situations that we were facing) and to resolve a perceived issue by the tank inspector that had him fail our inspection - Bobby provided him additional information that made the inspector realize that the point he was rejecting us on was was a misunderstanding on his part of the applicable requirement to be using. The office staff that helped me set up my account were also great about hand holding me to get me through the process. Everyone that I worked/spoke with were excellent at answering my many questions and at making sure that I understood the explanation.
I was extremely pleased with Osterman's performance.
Good service on time never ran out of propane
You have been very easy to work with.
Ease of contacting office and communication
When I call I get a person who is knowledgeable and helpful!
Quick and efficient
My propane has always been delivered to make sure I have heat prior to storms in the winter. I like the ability to have my bill charged monthly on a payment plan. The customer service has always been very helpful.
I don't like the minimum usage fee.
Great customer support in the office
I like that we can communicate to the company because I used to have Amerigas and they were horrible! I like that they are friendly and responsive and a reputable company.
dependable
you guys were wonderfully responsiveness when we had some challenges - and you sent out an emergency truck quickly. and your service team has always been wonderfully nice as well. (And might i say, the person who helped out during the emergency was always funny! always a good thing!).
Responsiveness
We are 100% satisfied with product and service provided. Service technicians are professional and courteous.
Thank you
I really appreciate your service. It’s scary living by myself and it’s always reassuring when the deliveries come; especially before bad weather!
Good delivery service
Great customer service! The staff is really nice and informative!
Price is competitive, service is very good since they monitor our tank usage
Love talking to my local office, I live in Leominster. I called the other day to request a tank fill. I am a person who worries when there is nothing to worry about most of the time. I talked to a wonderful lady and had all my issues taken care of. She was so nice and understanding, I feel like I have a new friend now. .
The company gets deliveries completed promptly. And theyb deliver before any snow and ice get on the 620 ft. long driveway,
I had ordered online 2 weeks ago. When I didn’t hear I called and was told they never received it. However they sent someone out the very next day after telling me it might be two weeks. I was very thankful and happy with their customer service. Excellent!