Customer Testimonials
when i was almost out completely they were able to send out a truck for me, it was at covid time.
timely delivery
Fast, reliable, professional service.
Everyone was very attentive and helpful
Great customer service
Great customer service team; automatic delivery service makes it unnecessary to monitor the tank level; annual budget plan provides predictable payments.
Customer service representatives at Palmer office are always friendly when we call them. Delivery is always prompt
Responsive to questions/concerns. Great customer service reps.
Your service people have been wonderful and when I had a leak, you came right out,. Very repsonsive!
Always pleasant to deal with and timely when called upon
Customer service
Gas is delivered on time. Need more information on your service for repairs if heat goes off
Very helpful. Treat people with respect.
Employees are very friendly and professional
We have been doing business with Osterman Propane for 30 years. I do miss thr propane service division. That is unfortunate.
The prices are "out of control"
I hope this is no equally a result of being sold to a Boston LLC.
My hope is that the prices will come down and our once local propane company will understand the incomes of the elders and that of the Western Mass sector.
This is not a Boston income bracket area.
Easy online order request and ability to pay online as well
Dependable service and mostly reasonable pricing
Great job!
Been a customer for o er 20 years good service
Transactions are seamless. Meaning, I rarely have to call for service or fuel fills.
Great customer service!
I’m a new customer and new to propane, Melissa Kuc went above and beyond to help me out and get me setup and a delivery made she explained everything in a professional and detailed way.
I like the g mail notice when you make a delivery. cusomer service for questions in your Palmer office is excellent,
Very reliable
The People Who Answer The Phone.
Excellent service & call time....estatic to see price drop!
Customer service
Great Customer Service and solid pricing
The customer service has been consistently responsive and my propane deliveries have always been timely.
The customer service that I received and continue to receive from Annette at you ware/Palmer location is top notch, she is an asset to Osterman and I will continue to be your customer just for that reason..
Thank you Annette!!