Customer Testimonials

Friendly fast service

Definitely like your staff and service technicians. Always friendly, prompt, professional and efficient!
Very pleased with installation of gas logs and sealing of chimney damper space. Well done!!

Online ordering. Easy pay.

The office staff is always courteous and works with you to make sure everything is understood when a delivery will have a couple of instructions to get to the tanks. The delivery drivers are personable and respect your property. And they laugh at my jokes.

Propane keeps us warm.
Service has improved
I started with Southern Propane in 2018 ( I think).
They have always tried to do their best, I waited weeks for delivery at times..
This last delivery was perfect.
I received summer pricing, delivery was just a few days and the driver put the driveway cable up as it was down for the delivery .

My only complaint is I would prefer that the drivers would not drive their trucks across our lawn as it breaks the sprinkler heads. I know their hoses will reach as I've seen them pull them to the tank before. ty

Great service, nice people and the best prices!

Great customer service provided by representative, Robin Johnson, who took my call. She resolved my issue very quickly.

They are always polite and professional. Always promptly respond to my requests.

Scheduling for a fill is easy and fast.

QUICK

Local office responded to my concerns. Stated they would send someone out to take steps to improve the prediction of my Auto-fill ( which was my issue). Actually sent someone out to follow up. Very pleased with the feedback I received regarding my concerns. Integrity is very difficult to find in businesses . Satisfied .

Easy to do business with and drivers are very professional

You guys do it all, well. I just pay.

Prompt service and communication from office staff to field workers!

Fast friendly service!

Reasonable and great service

The whole team has helped me in everything I have asked. Lisa is very knowledgeable and pleasant on the phone. Russ has been to the house a number of times and is always cheerful and ready to help any way he can.

Friendly office staff. Quick propane delivery

I was about to try to find another source for propane because I would call to order some and would run out and it would be as long as two weeks before I got a fill up. I had to use an electric space heater in the meantime and move it from room to room to keep warm. Before y'all merged when it got down to 20# I would call and would get a delivery in a couple of days. I never ran out. Eventually I was told I need to call when half empty. Then I caught the delivery guy and asked him to give me a clue to which he said let's get you a sensor to let the company know when you need gas. I have not had a problem since and am grateful to know that at 81 years old I don't have to keep going out to check the gauge. He is the reason I'm giving a high score because he's the one who fixed the problem and I am so blessed to have had a chat with him. No one else had ever told me I could have a way to let y'all know I needed a fill up. I wish I could remember his name to thank him personally.

Ease of use

The customer service is stellar; every one I worked with is absolutely amazing

Always come on time. Enjoy the discount for auto pay.

Great service and pleasant delivery man,

Service providers and telephone representatives have always been kind and professional when answering questions or dealing with concerns.

Very professional and nice!!

Always professional and courteous..really nice people

When we smelled gas they came right ty out and spent a long time to fix the problem. Very kind and thorough. At no charge. Great people!

Great customer service !

Customer service is wonderful!