Customer Testimonials
The strength of your business, imho, is in offering the greatest variety of small volume products for folks like me, who are prototyping a lot and need access to a wide variety of materials and sizes. I'm not worried about large volume, as that can be negotiated when moving closer to production. The only improvement that I would suggest is offering a wider variety of associated products, like the extruded t-bar and hardware and some of the more common fasteners (including rivet nuts).
Why do I shop with your business?
1. Good stock variety - could be better. A lot of aluminum extrusions can be used in my line of products, and many small manufacturers like myself are not high volume factories. Variety over volume. If you don't maintain variety, you would see less of me.
2. Access to storage of materials. If you have the stock, I don't need room in my small facility to store what I may need. You're still quite a distance from me, but close enough to use bus service to get to and from. Again, keeping at least a small amount of a variety of products means your service is valuable to me.
3. Access to shears for more manageable sizes. I run a 25" x 25" CNC machine and have a 24" brake. I have no room to manage full sheets or lengths of materials, especially as I don't own a car or truck and depend on a bike with a trailer, or the bus to transport. Being able to buy transportable product sizes is great.
Something to consider - are you a metal products supplier, or are you a supplier to makers? If you're happy and viable as just a supplier of short run metal and your bottom line is good - don't change. If you want to identify as a place for makers, there are quite a few other products that could be added to your catalogue to provide a more full-service operation, without a lot of overhead. One example would be stocking some select products from Hammond, like their aluminum project boxes. If your regular clients have CNC machines, then there may be a use for 2 colour engraving laminates - it's hard for me to find good sources for that. I really miss "the old days" when I could go into an electronic parts supply house and have access to a wide variety of products for prototyping and short run production, as well as staff knowledgeable about how to best use the materials!
Finally, the fellow I dealt with was friendly and I felt welcome. That wasn't the case at another of the Metal Supermarket locations. Good service people are your strongest asset!
Good service friendly help with metal questions. Good selection of materials and high prices!
Good service from staff that know metals.
Great service !
Great staff, have what I need.
It is a bit pricey.
My Lady and I went into Metal Supermarkets Nanaimo today to get some flat stock for our Van seats. We barely made it in before closing but Rob accommodated us regardless.
In fact, Rob provided us with one of the best customer experiences we have had in recent memory. He provided us with great advice, was very patient and cut all of our metal perfectly to size.
Thank you Rob 😊
Staff are always helpful and friendly. Good product selection. Your store is a valuable resource for DIY'ers like me with small orders and not much background in welding and fabricating.
You have what I need. If not you order it in. The service is great! Everyone I have spoken with over the years is knowledgeable, patient and kind.
Your products are good & Mr.Adam Mcdonald from your Nanaimo shop has been very helpful & patient with a old man like myself . I have nothing but praise for Metal Supermarkets.
Very prompt friendly service and quick deliveries. I have never had a bad experience in the 30 years I have been doing this job with them.
How did you know I was there?
Good inventory of all metals and excellent service
Great service and usually what I need is in stock.
Personal service
Superb, FASt and efficient
Thanks and will come back again and recommend friends
Name removed
Great website and easy for us “regular” folks to navigate. Lots of product reference numbers to use for ordering if you need to call. Item is always ready for pickup when I arrive.
Friendly fast service
Great crew great service !!!!!
You have a great selection.Great sales poeple
We use Metal Supermarkets and are happy to refer customers to them as well. Always seem to have what we need big or small and provide fast and friendly service !
From my first experience with the Victoria division it has been helpful and professional. The service and advise I received from Jason and other staff embers is excellent. I would turn to them first for any of my future metal needs.
Service is great! Salespersons are friendly and knowledgeable.
Can always accomodate.
Good products and service. Thanks!
easy to get what you need
Great staff, good selection of products
Fast and Friendly
It took awhile to get the order sorted out & delivery scheduled, And all worked out very well.
My only suggestion for better service is that the online directions don't match up with the roads; I got directed to the alley that doesn't have a street name. Just a little puzzle ... I'll know the way now for my next order.
you are a Canadian company
Wide range of materials stored in a clean & dry facility.