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Customer Contact Testimonials
The timely response and efficiency. Always respectful on email and when speaking directly.
Awesome!
They are responsive to tech matters in a timely matter especially when work flow is compromised.
Once you get trained to the documentation system it becomes a breeze. I appreciate the specific function where it computes the code minutes as it is related to billing in real time as the clinician inputs the activity. This specific function can take a lot of time per patient if it has to be done manually.
Friendly and helpful
You all make a great site and it is easy to get around!
Best I've ever used
Very easy to use
It's well organized
Very user friendly!
Pleasant and easy to work with.
Everything is clear and easy to navigate through. I would recommend this to anyone who is interested.
Raintree is always improving! I appreciate their willingness to listen and make changes and customizations to make the application work for everyone.
Easy and less time to be away from patients.
I actually really like the system. It took a while to get used to it however, after getting used to it and using it correctly it's really well organized and inititive.
They are always very helpful with any issues or questions were have pertaining to Raintree.
Thanks
I feel that all of the staff that we have interacted with from day one until the present has always been very friendly and helpful.
I love Raintree and Raintree representatives. I started using Raintree in 2009 at PT Pros. When I decided it was time for a career change, I pursued a company that partnered with Raintree so I could continue to learn the software and found Ivy Rehab. I enjoy working Teresa and team!
It is clear that Raintree fosters a culture of continuous improvement and service excellence. This is evident through every interaction that we have with any and all of the Raintree staff members. The response time to service inquiries is very quick and the frequent user meetings foster communication between users and developers to continually enhance the efficiencies within the product to meet the customers ever changing needs. We are very fortunate to have found Raintree and have been very satisfied with making it our EMR of choice for our staff and patients.
As a customer for 20 years, I have always been a big fan of Raintree, because of Raintree's executive leadership, and their communication, and their commitment to their product and services. I knew Richard, and I have spent time with the Welty family when I visited Raintree for my annual HIPAA monitoring of the company, and the co-location for our hosted solution. As a government entity, security is critical, and Raintree made it happen.
I know Priit, and many of the Raintree engineers, as well as Tim and Stephanie, whom we count on when we have problems. I have worked with Terrance, and Jason, and so many others on the Raintree team.
What I liked about Raintree is not only do they have a great product, but the leadership cared about their customers. It does not take much, ask questions, ask for opinions, tell us your story and invite us into your world as partners.
This is the first time I have rated Raintree less than a 10. The question is, what will be my score next year. Will Raintree continue to grow farther and farther away from their customer base, or leverage their customer base to grow into an even better company.
Reps are available when I need assistance.
Pretty user friendly.
I love working with all of the Raintree staff and collaborating on ideas to make Raintree better. From front office, to billing to therapists; Raintree is always working to make everyone's jobs easier.
Representatives are always friendly and try their best to solve the problem or answer the questions.
The software is easy to us. The support staff is excellent. It is great to see a company that is willing to listen to customers about new ideas and actually implement those ideas.
All around great company.
They are very friendly, responsive and always willing to help. They strive to meet the specific needs of the practice and provide guidance even when the issue is more of an IT problem.
We like the culture and the willingness to always work with us for needs that come up. I think RT mirrors the excitement we have for therapy services while understanding the nature of healthcare right now has to be continuous improvement from any prespectives
most complete product in the marketplace - striving to make it better.
Wonderful service and people
The tools available, the customer service, and the ability to access the knowledge base as needed in real time.
System is easy to use and quick to learn. System lags quite often.