Customer Testimonials
My propane tank was exchanged (due to the expiration date) for a new tank. Employee Ryan was on time explained what he was going to do and let me know how much propane I had left. He let them know in the office and the next day they came out and filled the tank. Thank you
Get setup for the weather.
Propane delivery is prompt and office personnel are very helpful and pleasant.
Service is great. It’s easy just to call and get a fill up. The technicians are very informative.
Highly recommend
Like the dependable Service
Attentive service
convenience
Quick propane deliveries. It was nice to be notified that my tank needed to be replaced due to age. Suburban Propane accommodated the delay in the replacement due to having a full tank. When the replacement took place, I didn’t even know there was a technician on site except for the notification and tech introduction.
Quick delivery
Monitoring my tank level & timely delivery
My phone call was answered immediately and the person was very congenial. She even offered the discount for seniors I didn’t know about. Also the propane was delivered in a couple of days. Great service.
You have us on the list for delivery and understand when to come.
Reasonable cost, great delivery drivers
Prompt delivery. Easy to know the tank volume and online payment possibilities.
You are always very professional and give great service.
Quick response time and provide quality service.
Easy online ordering and payment.
Highly recommend - Account setup & accessibility was executed - any questions/concerns that I had for Manager (A. Wanamaker) were handled in a timely manner. Delivery staff did a great job - hardly noticed they were here. Highly recommend
promtness
Very happy to have the tanks topped off before the winter season and have been a customer for a few years with no complaints
So far you have done everything you have said you would do and I appreciate that.
Professional, Courteous and Prompt Services.
Convenient Online Service - User Friendly Website
Very polite and efficient.
Appointment On time
On time delivery. Courteous staff.
Delivery and Drivers are excellent
I order thru my on-line account, which is OK-it works
Your 800 phone system, still Sucks
All staff has been friendly, courteous, and knowledgeable. The company is very easy to work with.
We recently smelled propane gas from our tank. We called to report the problem, and a technician (Douglas) responded within an hour! He found that the regulator was leaking, replaced it immediately, and had us back to a normal operation within minutes. Not only was the problem identified and resolved quickly, but the company refilled the tank without charging us for the replacement gas because the loss of gas was an equipment breakage rather than caused by us. That to us is a fantastic response to a potentially serious problem and a reason we'll continue with Eastern Propane as our propane service provider. Great customer service!!
I was upset by Eastern propane for a while because the price per gallon kept creeping up regularly. I was ready to line up another vendor whose price per gallon was about 50 cents lower. I've been with Eastern for many years and really did not want to go through the hassle of swapping out the tanks in order to buy propane for the other guy so I called Eastern and the lady gave me a price close to the other guy. I really appreciated that.
Then recently I called Eastern to report that the gauges on the tanks were not working. One gauge read 100 and the other was close to zero. When the technician came out to look at it he discovered that the tanks were about two years over the date when they should have been replaced. The bottom of the tanks were starting to rust out and the gauges were broken so he told me he was going to put in a ticket to replace them both. About a week later Eastern showed up, replaced the tanks, and filled them up at a price I can live with.
So, after all that, I will stick with Eastern Propane.
You are always there when we need you.