Customer Testimonials
The employees were clean and considerate, called before arriving and let me know what was happening during the process.
Your representative,Victor was pretty much on time and I did appreciate that but when he came to my houise to start the process of drying out the wet areas in my dinning room, my furniture consist of a large table,6 chairs and a side table had to be moved in order for him to take up some of my carpet to place the 3 drying machine down. When he returned the following afternoon he did not offer to place the furniture back or at least move it around so it would have been easier for me to maneuver until the next phase is completed. I would have appreciated that. Its called customer service!
Knowledgeable and professional
I love the staff! They were so friendly, dealt with my wanting constant updates, and were a pleasure to be around! They explained everything very clearly, had manners and senses of humor, and I was actually sad when they left for the last time. 10/10 recommend. My husband is very satisfied with the job they did as well. We had a lot of damage and they did their very best to mitigate the amount of area they had to tear up and I appreciate it. I hope I never need these services again, but if I do, I'm calling ServiceMaster.
So far the response time to my questions has been quick. The packout process is a blessing as I can't imagine handling it by ourselves.
They were very responsive and quick to get going on the project. They worked well together and were able to assess what needed to be done and work on it immediately. Care was taken for our well-being by taping up the affected area with plastic and closing it off to the non-affected area of the house. They even took the time to answer questions we had as we were in a frantic over the flood situation. Great job all around!
Fantastic service!
ServiceMaster of Salem was able to help me with a "hard to access" plumbing leak and resulting mess that my local plumber could/would not. Not only did they take on the job, they secured a plumber to do the plumbing repair, took care of the cleanup in accordance with regulations, and stayed in contact with my insurance company along the way. The work they did was under a rental house, and they were helpful to my property manager. The renters have had no complaints following the repair work, so I have been happy with ServiceMaster of Salem.
Have not had any restorative work done yet.
Excellent service- Prompt- Fast- Knowledgeable
Knowledge
Courtesy
Work ethic
Bill and his team were all wonderful
Also James and his team were very helpful too I'm really happy with Service Master and would recommend them
Waiting to do my rebuil
d at this point
It was such a pleasure working with Matt, the project manager. He was professional, easy to talk to, showed sincere empathy for my situation, which reduced my anxiety. He was patient and responded to all of my questions to help me understand the restoration process and next steps.
I also appreciated the interaction and attention-to-detail that Harley showed.
Overall, it was a very positive experience; and I would highly recommend ServiceMaster
Great work
Very clean after they leave
Great customer service skills
Very quick to respond ! Really friendly people!
They can quickly, clean up tje area and checked back daily until the job was completed
Knowledgeable employees and friendly. We were able to trust them right away and knew the work would be great.
Polite. Called ahead of time so I was prepared. Easy to deal with
The communication
Timely, good communication
Would hire again!!!
Service
Prompt service. Excellent work to remedy the problem
Very responsive, on time, didn't suggest remediation when it wasn't needed. Great team! Grady was on top of it!
Joe and his crew arrived at the time he indicated and went right to work and stayed late until the job was completed. Asked me questions about where I wanted things to be moved to. Very respectful of all the items they packed or moved. I would recommend the service to anyone who needed help with water damage to their property.
polite, efficient, on time
John was great, answering all my questions and making sure I was okay. It is a stressful time and having someone who knew what to do made it easier. You got there fast and minimized the water damage.
Kevin at Service Master was wonderful. He communicated with us constantly and told us about the progress of the job. He worked tirelessly to dry out our flooded home and was very professional and courteous. I highly recommend this company if you have a disaster situation in your home.
Very prompt to meet my needs
Representatives explained what they were going to do and kept in contact with me.