Customer Testimonials
Darren was very good about communicating with me and being flexible with my contractor. Also, both times the movers came each group was very respectful and friendly. I enjoyed meeting all of the people that work for Darren, and especially Darren. Wonderful company that does a great job.
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I highly Recommend this business. There were onsite within 20 minutes of my flood.
Victor was extremely helpful. Calm and patient and he could tell I was shock. Water was everywhere. hadn't even called my insurance company yet. He talked me through everything and had a crew here in 90 minutes. They stayed for three hours setting up heaters and started the drying process. It took a few weeks and they were beyond professional! They became family.
Mayra came two days later to make sure things were going smooth. The next week Josimar came and took charge. Let me know what was happening every step of the way.
He boxed up my kitchen with care as if it was his own kitchen. Always on time. They took all the trash that was left after ripping up the floors. had to run out to pick up kids from school and he vacuumed the living room while I was gone. I'm not sure of his position, but he took charge and made sure this was an easy process! He came back a few more days and just like the day I met him, he was professional, courteous, and showed he cared. His whole team was the same. This could have gone very badly, but it was a very positive experience. Even Holly in the office was amazing. It truly was like I was working with family. Thank you Service Master for making an awful situation, not only tolerable, but a pleasant situation. Victor, Mayra, Holly, and most importantly Josimar!! You all are amazing!
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Great Job, very professional service.
Great work!
Everyone we dealt with was courteous and kind and polite very thorough and I highly recommend them
1. Quentin reported to my water damaged site in an amazingly short time. Quentin then got to work on drying up and identifying the wet areas. Left to my own devices I would have made the situation one big mess.
2.Quentin was understanding and professional about this situation. I have dealt with contractors and their help before, not always pleasant. Note, Quentin assured me this was fixable in an understanding way.
3.Quentin lined up a meeting at the site with David. Once more the project was explained in a professional way.
4. David followed up my signing off the water damage as dry.
5. I could not be more satisfied with David and Quentin's professionalism.
Thank you
A.G.M
9/6/2023.
Friendly. Attentive to our needs. Took very good care of are house. Daisy on site my father in law liked her being in his house
Francisco was very informative to my questions
Unfortunately, we had a water leak from a washer. Our nice wood floor was ruined. Not a happy experience. To make matters worse, we also had mold on 4 walls. To say the least, we were not happy. However, the two technicians, Derek and Tim came to our house ready to help with whatever they could. They were friendly and extremely hard working young men. Each day, they tore up old flooring, rotted wood, set up large drying heaters, and tore out walls. Each afternoon, they completely cleaned everything up. It was hard to believe how clean they left our home each day after working so hard. I really appreciated that. Not only were they hard working young men; but they explained every part of the cleanup in a very detailed manner, even going over things twice to make sure we understood everything. Things were everywhere, which tends to make me a little anxious. But after having them explain in detail, the anxiousness was helped greatly. My husband and I were very pleased. Believe me, this is not an experience I hope to live thru again; but we completely felt that Derek and Tim were so experienced and made such a great team, that the cleanup was not as bad as we had anticipated. Thank you so much to Derek and Tim. You guys did a great job. It was our pleasure to have known you and have you working in our home. Gloria and Sonny Gipson from Olympia
Technicians were polite and answered all my questions. Restoration was as efficient and complete as possible.
Casey was very good!
They did a great jon
Jose was very professional and courteous. He was very patient, flexible and accommodating. In general, most of the folks from Service Master were very informative and willing to stay longer to explain details to us.
We appreciated that the person(s) explained what they planned to do each day and provided updates at the end of each day.
On time each time and called ahead for approx. 25 minute arrival. Did their work as needed, cleaned up, put back in service what they could and departed. Very polite and informative as the process moved forward. A pleasure to do business with.
Communication was great and they did an excellent job drying out my house from my flood. Charles was very efficient and made sure everything was completely dry and cleaned up. I would highly recommend and use them again. Not to mention the whole team was very friendly and polite.
Dominic and everyone at Service Masters were the most kindest bunch of guys very friendly and never left a mess and I would recommend them to any one who had an issue like ours to do the work
Very
Helpful. Very coop with our daughter who has been on site.
Follow through and getting the job done in a timely matter was good. Thank you!!!’
Our problems started early Tuesday morning and by end of day, walls were down and fans and humidifiers were up and running. Juan Carlos was extremely helpful, kind and funny. I mention this last part because his calming influence made a huge difference in what was a very stressful day. Very appreciative for the kind and caring way my situation was handled.
Service Master was prompt, efficient and responsive to my needs. They did a thorough job of cleaning up the water damage to my kitchen and making sure it was ready for restoration. The water technician, John Bair, who was assigned the project was fantastic. He communicated well, so that I knew what was happening every step of the way. He was also kind and understanding which helped me through this difficult process. I couldn't have asked for better service.
Good crews! good planning and great involvement property owners/managers. Thanks
While the company and its employees have been very good, we have had a particularly good experience with Eduardo Morales. Eduardo has been the quarterback for the restoration process. He has been diligent, hardworking and a good communicator who has been available to answer our questions. Eduardo has considerable experience dealing with restoration which has made a difficult situation better. We are fortunate that he helped guide us through this process.
These people are amazing. My insurance agent sent them out to remove damaged ceilings in two rooms of my condo. They were professional and worked quickly. They cleaned everything up and took away a van full of toxic materials in bags that came from my ceilings. I had no idea how bad things had gotten.
Prompt and knowledgeable.
Quick service.
Honest, reliable and good and timely work
The team took care of everything. Manny kept me informed all along the way. They scheduled around my schedule. not there's.
Very friendly and helpful. Did an excellent job. After the bathroom fire, we were in shock and we so appreciate the very kind and helpful service.
Professional, respectful of property and dependable.
They were friendly and informative, very helpful.