Customer Testimonials
very professional
Very professional
Great service, timely and informative.
Service Master Recovery Services Did a tremendous job at my house. Harley Warren contacted me initially and kept up with all the work. All the staff who worked on the demo in my kitchen were on time, professional, patient,and caring. They answered my questions. Their work was impeccable and they left the work area well cleaned up. This was the first time (in my very long life) that I have had to contact my homeowners insurance for help, and Service Masters really came through for me. Thanks to The Hartford for recommending and sending them. Thank you to everyone (the people I spoke with on the phone and the workers) at Service Masters!!
Really easy to interact with. Knowledgeable, and patient
They were fast friendly and efficient !!
They did their work quickly, just pulled paint from walls when taking down plastic barriers
Very professional and nice employees.
Everyone that I have talked to and that has worked on my home have been wonderful. All are hard working, detail oriented and polite. Everything is being explained to me as I’ve asked.
They truly show how much they care about their customers. They are extremely courteous, pick up whatever mess they made leave the place clean make sure that all the cords and everything were taped down. They did excellent work and a service worker. Daisy was outstanding would recommend her to service anyone’s house, she was outstanding
Explaining staff
The technicians were great to deal with.
Service Masters project manager, Juan Carlos was a blessing sent to our home. His thorough approach to getting the job done correctly and kind words as he guided us through the process of mitigating damages put our minds at ease, fully believing that we were being taken care of by someone who cares our home as much as we do. Thank you again, Juan and we hope that if we're ever in this situation again, that we'll have you by our side!
Your people are polite and respectful. Great service
Great service
All the technicians who came to our home were courteous and friendly.
Project manager Ole provided excellent line of communication and ease of mind that my home was in capable hands
Fast and friendly service
Professional, detailed and cordial team
They call ahead of time. They work carefully. Answer all of my questions.
Good service nice people
They responded quickly and efficiently. The crew was very nice and respectful
Very responsive. Came quickly the first day that we noticed the flooding. Very willing to accommodate our schedules. Everyone who came into our home was very respectful. They worked quickly and kept us updated. Every step along the way.
Very neat and clean
Patient with our requests
Javier was incredibly helpful and patient during a very challenging time
Prompt and cortious kept in touch
I am so sorry. I wrote a very long comment, commending Ole Rocha (Senior Project Manager) and Juan Carlos Torres (Project Manager) for a job well done but, my computer received an automatic update and erased all of it. To shorten it, they responded immediately even though it was 11:l5 in the evening, introduced themselves and gave me their cards when they entered my home, assessed the need, turned off the hot water heater, vacuumed and set out fans and machines to draw out the moisture and left at 3:23am vowing to return at 8:30am to meet with the plumber. They were here on time and met with the plumber. They are always available for meetings to ensure the operation runs smoothly, or on the phone. They even call to check in. I have been please with their work so far, but the job is not complete. They are waiting for the lab report from the Asbestos/Lead test. When that is received they will determine what is needed. Juan Carlos was here today, January 29, 2024 to meet with the AAA Adjustor and together they set a proposed plan but the final determination will not happen until the report is received. So, to date, my evaluation of work and time continues to be "10". I will finalize my evaluation when the job is complete. (Please do not share my name, address or phone numbers. Thank you.)
Maria and Isabella are a credit to Service Masters. They come very close to perfect in the work they provide! I was very happy with the results!!
I’m also impressed by the ladies themselves. They are tenacious about their work and they perform it happily!
They are wonderful people and I loved having them in my home.
They not only did an excellent job but got it finished in record time.
Everyone we spoke with has been very knowledgeable and polite. I feel like they have our best interest in mind.