Customer Testimonials

Very helpful, respectful, professional, takes time to speak with you and answer questions, great at servicing bikes, and most of all patient with people that do not know anything about riding, taking care of a bike, etc. Not made to feel you are less than because you don't really know the biking culture. Thankful for that because some of us are just weekend riders and a private bike shop can be intimidating.

Quality and the knowledge of the store owner

Fast, friendly and great customer service

Jesus was very accomodating and patient especially in dealing with my unusual request and the delay I encountered when I subsequently fell ill. It was a pleasure working with you and your team and am very happy with the service you provided.

Good, quick and easy transaction.

Excellent quality!

Here’s a polished version of your review:

When I walked into Trek Bicycle World looking for a bike for my 2-year-old, I was immediately impressed by the outstanding customer service. Jesus, with his expertise, and Rick, with his technical knowledge, helped me achieve my goal of finding the best possible bike for my little one.

They took the time to answer all of my questions, provided excellent recommendations, and made the entire process quick and easy. Their professionalism and willingness to help made for a great experience from start to finish.

I highly recommend this bike shop to anyone in the cycling community. If you’re looking for knowledgeable staff, great service, and a welcoming atmosphere, Trek Bicycle World is the place to go. ⭐⭐⭐⭐⭐

Excellent advice, employers were friendly, happy with my new tubeless tires

ok

Quality and price of bike is good

Sales people are knowledgeable which I appreciate!

All the products example gloves, lights , jerseys and bikes

Excellent service and very knowledgeable staff. A great place to get the items you need for a road, mountain or gravel bike.

Convenience and helpful customer service.
Very knowledgeable about products and services.

Great service, timely and accurate with a friendly staff.

fast service and detailed work

I want to thank Leo for the excellent work he did on my Trek. The bike feels smoother, the shifting is precise, and the overall ride improved a lot. I really appreciate his skill, attention to detail, and the care he puts into every job. He definitely earned my trust and I’ll be coming back because of his great service.

Loved the service and they answered all my questions.

Todos los productos me gustan,

For a friend Esteban from Reynosa, Tam Mexico

Excellent service always the owner personally sees to your satisfaction. Keep up the great work.

Great selection and customer service is great!

I liked the way he explained how to use the bike properly and how to position it to avoid damaging it- something I wasn't aware of.

Great attention and fast service. Will definitely go again

Very professional

Best customer service!! Both in store and online

💯👍🏻

Very helpful on the process of becoming a new bike owner and helped me picked the best bike and explained everything to me.

I like that every time I walk into the store, I am greeted kindly. And every time I leave you’re store, I am encouraged to come back again, even if I didn’t purchase anything, but you took the time to answer questions and/or assist me.

I appreciate that most electronic products I purchase come with a warranty, in the event of a malfunction or crash.

Thank you for understanding that we need each other to keep things rolling.

Service