Homeowner Testimonials
Timely Manner
Tim and the Prism team were extremely helpful and professional throughout the process. They clearly care about their customers and the precious items, which their customers trust them with. We have been very satisfied with the entire experience, especially being in a vulnerable place after a fire. We felt taken care of. Thank you!
Easy to work with, and seem to be very thorough
Very professional and detail oriented easy to work with
Prism handled our items with professionalism, attention to detail, and a high level of integrity. Every representative we spoke with was knowledgeable and courteous. We appreciate the care and detail that the company placed on restoring our items.
Very friendly and professional staff. Helped me make decisions about the project.
Did a wonderful job and completed the work sooner than I expected.
Dennis Roach
Did awesome work for us during our house fire. Very pleased with the cleaning!
The team did a great job. I love the little picture of the contents for the wall art and the boxes, too. Thank you for the little details with attaching a nail and hook to hang pictures on the wall, adding a reinforcement backing and wire for hanging the pictures that didn't have one already.
Your services is top notch.
I was very happy with how my textiles were cleaned and very neatly folded and packaged. I appreciated being informed by Tiffany Hite regarding whether or not I wanted my unsalvageable goods destroyed or delivered to me. Very easy communication and quick response time to all of my emails and questions. The person who delivered the goods was great - cannot recall his name - but he was a young guy and very respectful and courteous, and right on time! I have no complaints whatsoever and would highly recommend Prism
Courtesy, Great work and service. And clear dedication to their work.
Great service and turn around time and quality workmanship!
Great and friendly service and very pleased with the out come
They are wonderful. Their work is excellent and they make you feel very comfortable to deal with. If you have any questions or problems, they will do what ever they can to help.
I reached out to Prism in desperation, hoping there would be a way to recover any of dozens of photos that had somehow gotten wet in a recent move. Tim and his team were extremely patient, friendly, professional and sympathetic. They respected my budget and worked with me to determine the best path forward to save as many photos as possible. They worked wonders and returned my photos to me in great shape. I cannot recommend them highly enough.
great service
Very very professional, great job doing what they do and the carrier was the greatest, they describe everything to me and very friendly. As they departed they said "God Bless". And God was in it for real
Good service and quality.
Personalized service, professionalism, and perfect work.
Everything was super clean once it was returned to me. It was all like brand new!
Professional and informative
Great service
Everything was carefully wrapped and packed for storage, which was for two years. They worked with me to deliver and reinstall the items when we needed them. Mike took special care with difficult items which included a large crystal chandelier and a baby grand piano. They were professional and caring about our property. God forbid we have another fire, but if the worst happened, we would be depending on Prism Specialties (formerly Electronic Recovery Services) again.
Awesome service and even better quality!
I have never in my life worked with a more professional..accommodating …detail oriented..organized company!!!! I am beyond impressed!!! Every piece of my artwork and electronics were beautifully and securely cleaned and packed. In addition every box had a photo of every item in each box!!!!
I hope I never have to deal with another flood🙏🏼
As bad as it was PRISM took a lot of stress off of me!
Many many thanks!
Your employees are great to work with. I enjoyed communicating with both Scott and Heidi, and appreciate the wonderful job they did on my project. Tom
THE RESTORATION JOB IS IMPECCABLE
The water damage to my house was tragic and it seemed at first hopeless. Beloved pieces of art suffered, especially the needlepoint it took my late mother 6 months to do in Brazil decades ago. When I saw her work again, saved and restored, I cried.
I am grateful for the beautiful work that Prism Specialties Art of NYC and LI did and their professionalism and courtesy. I would recommend them to anyone and everyone. Thank you for the work and helping me believe that out of tragedy there is hope and beauty.
Heloisa Rapaport
By far the most professional business I have dealt with in a very long time. Their attention to every detail..the organization and care of my possessions…including the recording..the labeling of every very well packed carton..including photos of the contents of each box is beyond compare. Due to mold issues..every piece of my clothing was beautifully cleaned and hung on hangers! Absolutely amazing. Not to mention the prompt customer care and feed back..
The techs that came to deliver my belongings were professional…courteous…& accommodating. My artwork was beautifully cleaned and securely packed!
. I would HIGHLY recommend this company to everyone & anyone! I am beyond impressed with PRISM & their staff!!!!!
Thank you for helping me through this mess!
Shelley
great job very professional
interaction with the owner and staff is easy. my requests and queries are quickly fascilitated. the work is excellent and detailed. they have never failed me during dozens of restorations. they go the extra mile and supercede my expectations.