based on 279 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It works!
I had a massage on the 7/1/14 @3.00 pm unfortunately I have to apply myself for my private health rebate as my private cover HCF is unable to do this direct through HICAPS, no problem the man at the desk said he would have to add the name of my masseuse and her provider number to the list as she's not on it so I can claim the service, and he would post it to me. I didn't feel confident at the time that he would do it as he appeared a bit blase about the whole thing.
I would appreciate if someone could send me the promised information so I can proceed with my claim. Thank you Name removed 21 Clonmore St Beaumaris 3193
Amanda was very thorough and comprehensive in her approach
Selena really focussed on the cause of my pain to ensure I left happy and on the road to recovery!
I like more than the massage, I like the package: booking approach, package pricing, presentation & environment, service delivery, after sales. You are doing a great job.
Good firm massage, relieving all the knots and pain
Masseuse was very attentive to my needs and was aware that I was quite sore so was making sure the pressure was ok for me.
Very professional, superb massage!
Fixed my pinched neck
Kirby asked questions and listened to answers. She also asked if I liked the pressure and she also gave an excellent massage.
Thankyou.
I found my massage and overall experience very poor - I felt like i had an inexperienced therapist who really didn't want to be there. The room was cold and clinical and I had to ask several times during my massage to warm the room.
Her technique was at times painful and to finish on what was supposed to be a head massage was so unpleasant - my hairdresser's apprentice does a better job of massaging my head when washing my hair - having never treated me before she asked little questions about my health and wellbeing and furthermore i left with no other question other than had I paid on line?
$125 not well spent at all but most of all i left feeling really irritated and disappointed.
It thoroughly met my needs and Kirby was first rate ;-)
It's a lot of money so you expect simple things like a clean room, towels that aren't ripped and made to feel welcome
Not much it was almost perfect
The last one I had was the best ever. I cant explain but it was very interesting.
It is close to my home, clean, knowledge and technicque of the masseuse.
I was very dissatisfied with the quality of my massage, i left feeling worse off than when I arrived. It was terribly expensive for the unprofessional treatment i received.
The level of service... "how can I help you today", to the level of care. Staff are always friendly and approachable making you feel comfortable in your surroundings.
Make sure your therapists introduce themselves to new clients.
I thought I was attending a Myotherapist. I came to have advice and treatment for an injured calf muscle. What I got was a massage.
Didn't ask what the masseur's qualifications were, but I suspect it might have been the 10 week night time TAFE certificate. Massage too soft, too slow - 1 hour for backs of calves, hamstrings and neck. No work on quads or fronts of calves, no massage of feet despite a specific request, nothing on back. Nice relaxation, but disappointing in terms of release of tight muscles, just not therapeutic and basically a waste of money.
worked on the spots where I had an issue and the consultant was fantastic
Targeted the specific areas that i needed unlike others that just have a set routine. Muscles were very relaxed and a lot of tension was released.
Can't think of anything on the basis of my first visit. Reception and Wendy did a fantastic job.
Masseuse was experienced
I felt that Nick had a great knowledge of the body. Knew I was sore in various places without me telling him. Firmness was as I asked. Very relaxing/ zen surroundings. Just perfect really
Only had one session with Louise to date but she was very satisfactory . I will need to attend several more sessions before i feel capable of really making any recommendations.
It was exactly what I was after. Perfectly focussed.
1. Location 2. No fuss
It's always what I need for that visit and your staff are so friendly and helpful.