based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like tha the technician is very knowlabe, they listen to me and try to anwer all my questions. And ultimately that the bugs are under control.
The technician was very accommodating.
I've been having a persistant ant problem in my back yard. I had someone come out and spot treat all of last year and before, but to no avail. Recently a new guy said they only treat a few feet perimeter of the house. I was annoyed because my 2 and 4 year go out in the backyard every day and they were bit with fire ants all the time. Apparently all of the yard was not in this set coverage. I just want the job done right and to cover my property, yard and all. But no one told me this on any of the re-treat visits. I'm considering discontinuing service, but I was hoping if you would treat the entire property at no extra cost, it would really help the situation I've been in these past years!!
Your people in the field
Bug Master gave us a time frame of when to expect them and that kept us from excessive waiting for service. I really appreciate this.
I like that you are courteous, effective, and work with my schedule easily.
We have been using The Bug Master for our exterminating vendor for 25 years. They are dependable, affordable, very professional and experts at what they do. I would highly recommend The Bug Master to anyone needing this type of service.
we have had complications in the past with scheduling the mosquito treatments. Last year ran much smoother than the year before. We are hoping that this year will be good.
THE PRICE....WHEN AN APPOINTMENT IS SET..YA'LL SHOW UP
Fair price and conscientious service.
have no problems and your staff is always nice, both over phone and in the field
If scorpions come back before the next schedule maintenance call you come back for free, and then still come for the regular maintenance schedule.
Thorough treatment---very friendly and polite technician!
Our technician is great!
Prompt response. Action on a Saturday.
usually get a promt response whenever we have concerns
Flexible scheduling, quick response, friendliness and knowledge of staff, thoroughness of service, products appropriate for issues.
You are prompt; you readily reschedule when needed and have friendly and accommodating representatives.
trying to work with the customer in making the fees reasonable and working with payments.
excellent and confident in work preformed and helpful with call back and time available
Consistent and dependable service, flexible scheduling, and friendly technicians.
always complete. whenever an unscheduled appointment is needed you take care of it immediately.
Mostly, no more bugs crawling around my house :)
Scott Bounton,and Lee Monocrief These two Gentlemen make my job easy
The tech that services our house.
Prompt, thorough, friendly.
Everything! The service works...and customer relations from the office to the technicians is great.
Give a bit more notice (perhaps 10 days or so)
of scheduled appointments.
Timely and courteous
Terrible customer service