The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2014 — Rated 9 out of 10 by D.T. The Bug Master
What do you like about our services?

Steven is great to work with!

Report a concern   July 18, 2014 — Rated 10 out of 10 by George Schneider The Bug Master
What do you like about our services?

Treated our specific issue without additional service requests - excellent service and courteous attention. Thank you

Report a concern   July 18, 2014 — Rated 9 out of 10 by H.E. The Bug Master
What do you like about our services?

So far so good. Easy to talk too (although a little hard to get you on the phone this week, maybe on Wednesday) Need to wait another week or two to see how the bugs are.

Report a concern   July 18, 2014 — Rated 9 out of 10 by M.H. The Bug Master
What do you like about our services?

Very prompt and efficient.

Report a concern   July 18, 2014 — Rated 10 out of 10 by H.O.A. The Bug Master
What do you like about our services?

It works! And you are fast.

Report a concern   July 18, 2014 — Rated 10 out of 10 by Roberto Ybarra The Bug Master
What do you like about our services?

The Bugmaster techs are thorough. They listen to my concerns and act to resolve pest problems. If the problem continues or is not resolved, they gladly return and retreat. The office staff is great at scheduling and working with me to problem solve scheduling problems. Great teamwork!!!! I would not consider doing business with any other pest control company.

Report a concern   July 18, 2014 — Rated 10 out of 10 by T.J. The Bug Master
What do you like about our services?

On time, polite, remembers where everything is.

Report a concern   July 18, 2014 — Rated 10 out of 10 by S.J.S.E.L.C.P. The Bug Master
What do you like about our services?

polite people, very nice and want to do a good job.

Report a concern   July 18, 2014 — Rated 9 out of 10 by S.S. The Bug Master
What do you like about our services?

Easy to get an appointment, prompt, reasonably priced. The technition seemed very knowledgeable and was very polite.

Report a concern   July 18, 2014 — Rated 10 out of 10 by K.K. The Bug Master
What do you like about our services?

The customer service that we have always received has been STELLAR! Thanks, guys!

Report a concern   July 17, 2014 — Rated 10 out of 10 by Amber Collins The Bug Master
What do you like about our services?

Daniel is the best technician ever! He comes in does what he needs you to do and then is out the door. Quick and Easy a pleasure to do business with~

Report a concern   July 16, 2014 — Rated 5 out of 10 by J.L. The Bug Master
How did we disappoint you and what can we do to make things right?

Not sure about recommendation. Still have wood ants.

Report a concern   July 15, 2014 — Rated 10 out of 10 by T.C. The Bug Master
What do you like about our services?

Very prompt and clean. Controls my problems at a very reasonable price.

Report a concern   July 14, 2014 — Rated 10 out of 10 by B.J.Z. The Bug Master
What do you like about our services?

Nice people and thorough

Report a concern   July 14, 2014 — Rated 10 out of 10 by C.N.C.L. The Bug Master
What do you like about our services?

our technician Joe is awesome. he is very knowledgeable, friendly and offers great service!

Report a concern   July 14, 2014 — Rated 10 out of 10 by B.O.A. The Bug Master
What do you like about our services?

Professional employees.

Report a concern   July 14, 2014 — Rated 10 out of 10 by C.B. The Bug Master
What do you like about our services?

You call ahead to schedule the appointment and not just show up. Also the Technician calls when he is on the way.

Report a concern   July 14, 2014 — Rated 9 out of 10 by R. The Bug Master
What do you like about our services?

Efficiency, reliable service, friendly service tech.

Report a concern   July 14, 2014 — Rated 10 out of 10 by C.B. The Bug Master
What do you like about our services?

Here on time, courteous people, gets the job done

Report a concern   July 13, 2014 — Rated 10 out of 10 by B.N. The Bug Master
What do you like about our services?

they work and your service guy, Joey, always does a great job. and if he doesn't get the bugs the first time, he always comes back

Report a concern   July 13, 2014 — Rated 9 out of 10 by G.W. The Bug Master
What do you like about our services?

Brandon is great!

Report a concern   July 13, 2014 — Rated 5 out of 10 by M. The Bug Master
How did we disappoint you and what can we do to make things right?

I have found evidence of baby insects which to me says something is not working

Report a concern   July 12, 2014 — Rated 10 out of 10 by R.J.D. The Bug Master
What do you like about our services?

Jesse has been with us for years and it excellent at his job.

Report a concern   July 12, 2014 — Rated 9 out of 10 by E.H. The Bug Master
What do you like about our services?

Promptness and courtesy of the exterminators.

Report a concern   July 12, 2014 — Rated 9 out of 10 by Richard Dolgener The Bug Master
What do you like about our services?

promptness

Report a concern   July 12, 2014 — Rated 9 out of 10 by K.M.E. The Bug Master
What do you like about our services?

timely responses

Report a concern   July 12, 2014 — Rated 10 out of 10 by A.S. The Bug Master
What do you like about our services?

DANIEL

Report a concern   July 12, 2014 — Rated 9 out of 10 by B.W. The Bug Master
What do you like about our services?

Workers were prompt --within 10 min. of appointment time.

Report a concern   July 12, 2014 — Rated 10 out of 10 by J.A.B. The Bug Master
What do you like about our services?

Our Tech Daniel is terrific ... and the email / phone communications with the staff works great!

Thanks

Report a concern   July 12, 2014 — Rated 10 out of 10 by J.S. The Bug Master
What do you like about our services?

The technician is always friendly and professional.


Privacy Policy