The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 30, 2014 — Rated 10 out of 10 by Sunny Cho The Bug Master
What do you like about our services?

The technicians are polite and explain what they are doing. If the bugs still come out for some reason, they come right back to make sure everything is all taken care of.

Report a concern   July 30, 2014 — Rated 10 out of 10 by S.K.L. The Bug Master
What do you like about our services?

Our technician Michael is great! He is very friendly, conscientious, and thorough. If we ever have any problems between service you guys always accomodate our needs.

Report a concern   July 30, 2014 — Rated 10 out of 10 by C.V. The Bug Master
What do you like about our services?

Always on time

Report a concern   July 30, 2014 — Rated 10 out of 10 by P.P. The Bug Master
What do you like about our services?

Technician was very thorough. We have seen a few roaches since his visit.

Report a concern   July 30, 2014 — Rated 10 out of 10 by J.D. The Bug Master
What do you like about our services?

Organized, flexible with my schedule. Effective.

Report a concern   July 30, 2014 — Rated 7 out of 10 by B.H. The Bug Master
What could we do to improve?

bill the amount quoted.

Report a concern   July 30, 2014 — Rated 9 out of 10 by S.G. The Bug Master
What do you like about our services?

Good customer service. Technician shows up when scheduled.

Report a concern   July 30, 2014 — Rated 9 out of 10 by N.S. The Bug Master
What do you like about our services?

It works. We see immediate effects.

Report a concern   July 30, 2014 — Rated 10 out of 10 by P.C. The Bug Master
What do you like about our services?

They are great!

Report a concern   July 30, 2014 — Rated 10 out of 10 by P.H. The Bug Master
What do you like about our services?

Servicemen are always friendly and polite. Convenient scheduling.

Report a concern   July 30, 2014 — Rated 10 out of 10 by C.C. The Bug Master
What do you like about our services?

The technician, Jesse.

Report a concern   July 29, 2014 — Rated 9 out of 10 by M.N. The Bug Master
What do you like about our services?

Friendly employees and the exterminating spray works.

Report a concern   July 29, 2014 — Rated 10 out of 10 by M.V.D. The Bug Master
What do you like about our services?

The personnel, Richard and Rick were very professional and very complete in what they talked about. I am completely satisfied. I just hope it takes care of the termites. I hope the worry is over.

Report a concern   July 29, 2014 — Rated 10 out of 10 by Gayle Cannon The Bug Master
What do you like about our services?

Always on time. Gracious when I screw up and get the date wrong or forget about it. Your agent (I think Anthony?) is always polite, efficient, quiet and neat. Best of all--dead bugs and no scorpions in my house.

Report a concern   July 29, 2014 — Rated 10 out of 10 by J.M. The Bug Master
What do you like about our services?

Professional, courteous staff. We appreciate that.

Report a concern   July 29, 2014 — Rated 10 out of 10 by W.M. The Bug Master
What do you like about our services?

I like seeing these dead bugs. I am very pleased and will use again.

Report a concern   July 29, 2014 — Rated 10 out of 10 by E.C. The Bug Master
What do you like about our services?

Very professional. Good communications. Effective service.

Report a concern   July 29, 2014 — Rated 10 out of 10 by K.N. The Bug Master
What do you like about our services?

It seems as though we have less bugs on the patio. We found another dead scorpion this morning so whatever you guys used is working.

Report a concern   July 29, 2014 — Rated 9 out of 10 by L.S. The Bug Master
What do you like about our services?

The friendly technician and the fact that the ants are being controlled.

Report a concern   July 29, 2014 — Rated 10 out of 10 by S.P.L.C. The Bug Master
What do you like about our services?

Prompt service & response

Report a concern   July 29, 2014 — Rated 10 out of 10 by W.W. The Bug Master
What do you like about our services?

I like your technicians. I like the job you do.

Report a concern   July 29, 2014 — Rated 10 out of 10 by C.B. The Bug Master
What do you like about our services?

Customer service is professional, and product is very effective

Report a concern   July 29, 2014 — Rated 10 out of 10 by C.R. The Bug Master
What do you like about our services?

Friendly and professional.

Report a concern   July 24, 2014 — Rated 10 out of 10 by K.I. The Bug Master
What do you like about our services?

Very prompt, informative, effective, and professional!

Report a concern   July 24, 2014 — Rated 10 out of 10 by Parkside Crossing The Bug Master
What do you like about our services?

Our tech Kyle is very nice and helpful. He is always very detailed on letting us know what is going on in each apartment. Great customer service.

Report a concern   July 21, 2014 — Rated 9 out of 10 by T.V.M.B.P.I. The Bug Master
What do you like about our services?

First name removed technician is very knowledgeable of First name removed processes. He's very courteous to everyone and thorough.

Report a concern   July 19, 2014 — Rated 10 out of 10 by O.S. The Bug Master
What do you like about our services?

You explained thoroughly the services you would provide in treated my property for pest. The tenants at the property were very impressed with how thorough the technician went about treating the property in that he did not take shortcuts.

Report a concern   July 19, 2014 — Rated 9 out of 10 by L.O. The Bug Master
What do you like about our services?

Prompt good service. Courteous and helpful employees.

Report a concern   July 19, 2014 — Rated 10 out of 10 by M.W. The Bug Master
What do you like about our services?

You show up when expected and your product works.

Report a concern   July 18, 2014 — Rated 9 out of 10 by L.A.K. The Bug Master
What do you like about our services?

Always prompt and techs are always helpful with any problems hitch am occur.


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