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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
GREAT PRODUCTS AND GREAT SERVICE.
great
I like the program we have developed for the Association. I would like your help in recruiting more customers for you.
Given thorough overview of products, options and financial plans.
We were very impressed with the quality of service. The repairman that came was very helpful in explaining the problem and fixing everything right away.
You stock my furnace filter. When my A/C quit working you were able to send someone out that morning. Nathan (the technician) was very polite, knowledgeable, andprofessional. He walked me through the process, and corrected the problem.
Fast, efficient and courteous.
To get down to get down!!!!!!!!!!!!!!
The service Nathan has given us over the years.
The service technician was extremely knowledgable and even gave me a little education. Would definitely use your services and request him again.
Service was wonderful. Thank you for coming out and getting the AC up and running for us. Everyone treated us with respect. I was wondering if we need to get a cover for the AC for the winter months?
Very professional and friendly employees. Have developed a high level of trust and service over the years.
If you make a mistake on your end and run the incorrect amount thru the Comfort Credit card how about a personable letter explaining the mistake, not a cold threatening letter stating that if I dont pay promptly if will affect my credit score. How about I make 24 equal payments with no interest like the paperwork states instead of one immediate lump payment. Maybe a tech should come out and check my mechanical room and make sure everything was installed properly!
The salespesron that came to my house never sent a quote or returned any of my calls. I took time off work to be home, and it ended up being a complete waste of time. I would never recommend anyone waste their time with your company.
Like the friendlness of techs.
I highly recommend Standard Heating & Air Conditioning to anyone looking for a new Heating and Air Conditioner unit, or the do it your selfer looking for replacement parts. My experience was first class. The parts department located the replacement parts I needed for my 20 year old air conditioner the same day. What I was unable to repair myself, the service technician repaired the next day at very competitive price.
Eric in Lakeville
We received an immediate response even on a weekend and had someone out in just a couple of hours. Your technician was hard working and very professional, and explained everything very clearly.
The quote was approx $1000 more than the proposal we received from another company that we decided to hire.
Sales never call or send anything after visit--I had to call and ask for a bid
Good products Prompt service And we love our guy Seth!
Friendly employees, prompt service
I have only used your sevices so far and the gentlemen who come out to service my items are on time, polite and don't take all day. Thank you.
More competitive prices
The tech took the time to explain everything to me - we had just purchased the home.
You backed up your product and replaced everything in a timely matter.
Accurate and knowledgeable Sales Staff. Technical and Efficient Install Team.
The only improvement I can think of would be if I could get a filter for my humidifier when they come out in the fall to do my annual furnace check-up. Other than that I have no complaints about the service.
Although we were not previously familiar with your company, it was so convenient to schedule furnace and AC checkups through our condo association. The service people were neat, clean, capable and professional, and came when they said they would. We hope you will provide this service again in the coming year.
quality
I feel that Standard should have had the experience to know that a gap in the air conditioner compressor case where the low voltage cables enter the unit should have been caulked closed so that rodents could not enter and destroy the circuit board. I don't think I should have been charged for that part or the service to replace it.