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20141 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always professional and on time. Honest.
Great workers and service.
I was very happy to open the door - and see Greg, a veteran Standard Heating & A/C employee with many years of experience. He quickly figured out the problems with my air conditioner. Thank you, Greg!
I liked that I was called to say that Elliot was on the way. They said it would be between 8:00-11:00. He called around 9:00. Elliot was very knowledgeable. He knew, relatively quickly, that I needed a new motor to have my heat and air conditioning working. He tried really hard to find me a new motor. He came back in the afternoon with a motor that he was hoping would work. Unfortunately, it wasn't perfect. He said he would look into ordering the parts that are needed. I'm hoping to hear back on Monday with a status update.
Elliot was very easy to work with.
Thank you for the good service. I appreciate it.
Name removed
Quality and service...
I liked the thorough explanation during the estimate process and the professionalism during installation.
I don't have any suggestions. Technician was very knowledgeable and informative.
Price is not competative. Service is exceptional though.
Deacon is always on time, polite, friendly, and not too pushy - not pushy at all, in fact. We have been with Standard Heating for years and would not go with another heating/AC company. I've learned to stick with vendors I have come to trust.
got the air up and running very quickly, found the problem and set an appointment to finish the work. Great job. Marks having a service contract worthwhile. Thanks
On time...friendly...did required maintenance and took the time to take off unnecessary guard on air-conditioner for better airflow. Great idea and job!
The reminders for quality service.
When I scheduled the appointment I was told that it costs 149.00 for you to come out and assess the problem. The gentleman who came out did the assessment,told me that it would cost several hundred dollars to fix the problem. I verbally agreed. He did not provide me with a written estimate. He went to fix the unit.Then he came in and said that there were holes in the system that he couldn't reach to repair and I would need a new condenser. I told him the unit was only 5 years old. He said that he has seen units that get clogged with cottonwood trees in a couple of days. There aren't cottonwood trees in my immediate neighborhood. Then he charged me 450.00 instead of the 149.00 that I had been quoted!Noone told me about the coupons on your website that would have saved me money and I was charged more than quoted.
Courteous competent service
All of the people who work for Standard Heating that I have had contact with are top notch. It is a pleasure doing with all of them.
Lucy was a great help in getting a service appointment scheduled at time that worked for my schedule. Paul arrived promptly and I was pleased to see he was the tech that I had worked with a couple of years ago and he was again very helpful and patient with my questions. He took care of the issue and checked everything out. This is the second time I have used this company and have been happy each time.
I will never use any other company.
On time for appointment...very efficient in their work...
You come when you say you will and you are fast. I like the fact that you remind me if I've fogotten. However, I do think that you could carry a mobile spraying device so that people like us who have sprinker systems and, as a result, tend to only have short hoses for watering plants in the front yard, wouldn't have to buy one just to clean off an air conditioner.
Friendly and knowledgeable staff. Do what they say they will do.
Been using them for years and they continue to please and delight!
Friendly, professional, on time, clean and willing to explain what's being done and what's been found. We've had really great service experiences with all the Standard Heating people we've worked with.
Staff always respond to any questions we might have.
Bruce
Rich was very professional, on time, and did a great job.
The tech showed up when they said hey we're going to.
The tech was very experienced.
The tech only fixed what was broken and didn't try to sell me on anything else
Nice quality work done the right way.
Greg was very informative and helpful.
The person that set up the appointment was told to call my cell phone & they did jot, so I never rec'd the message that they were on their way & so they had to reschedule which was not convenient for me.
Great service. Very nice and knowledgeable!
Fast, easy to schedule, reliable maintenance.
Friendliest and professional
You did great work years ago at our other house. The sales person that came to our house was very friendly and knowledgeable.