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20141 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I called with a concern about my air-conditioning and you were able to fit me in the same day the service technician who I believe was named Paul was extremely profession and ended up resolving my issue
Great immediate response and great no nonsense service from elliot
Prompt, efficient, professional service. Jeff found what the problem was, explained to me and resolved it. He also waited around 30 minutes longer to check that the AC continued to run as expected.
The AC works! Rick (?) was very knowledgeable, presented choices, gave me options; and the whole process went very smoothly.
It was a positive experience in every way, except that it was overpriced.
The service gentleman was friendly,effient,and very helpful,he did a great job.
The technicians that have come to house. Very professional, courteous.
it's good and depentedable .
Professional and knowledgeable. Trustworthy. One time my A/C stopped working. Turned out that someone had vandalized it, taking out the exterior controller and flipping it upside down. You could have easily told me it was stolen and sold me a new one. I mean, who vandalizes like that? So specific.
Follow up. Calling ahead on appointment.
prices were at the top end of the scale and many people are not able to afford that
Excellent customer service!
Technician seemed knowledgeable and interested in solving problems and educating me about best maintenance for our equipment.
Very professional
Always prompt and courteous
Just got a generic call about our request at townhome so ruled out Standard from estimating, doing our new home. No Thsnks.
The technician did a great job adapting to a mistake by your scheduling department.
Timely, very personable and professional.
Prompt service, thorough technicians.
Fast, friendly response to any service needs at fair prices.
I've used Standard for years and have always been happy with you. Scheduling is easy. Your technicians are prompt, courteous, knowledgeable and efficient. Plus, they always wear shoe covers in the house.
professional, courteous and ontime
Trustworthy, competent service.
I felt that the person performing the service call knew what he was talking about. He was not patronizing and explained in detail what he was doing and why.
Prompt service with technicians that are helpful to discuss issues with
The sales process is not pushy at all.
Service tech always on time, friendly, informative....Seth is the greatest.
Great communication from scheduler and technician, work done was professional and reasonably priced.
Expertise of employees and great quality of equipment. Support after purchasing furnace and air conditioner.
Friendly, Professional and Courteous.
I don't know where to start the installation went swell the first day the installers were awesome. There was a mis communication between your workers and office staff due to me needing to demo a wall yet as your installers where there on day 1. my crew was demoing said wall... because 2 weeks went by and nobody called about the abatement team coming to my rehab project then I was told I needed to wait another 3 weeks for them! Rebecca did get me scheduled in within a week and now I have everything installed but no clear definitive answer from your office as to a permit being pulled and or a final inspection of that permit. when I inquired about that they asked if I was gonna schedule that... Im not a licensed hvac installer nor did I pull the hvac permit so for $7000 I feel your team should see that permit from start to finish why would I schedule/follow up a final permit inspection when I did none of the work! this is sickening and ive already referred 2 people to you in the past..