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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You explain what you're doing -- if we ask.
On time. Professional. Explained my options .
All are professional and friendly. Work is done efficiently and everything is explained clearly.
Knowledgable and nice service guy. Reasonable pricing.
Fast, professional
Prompt service. Good Explanations. Courtesy and friendliness.
Mark came out and took the time to go over our requirements and present good options for replacing our existing HVAC system. The value proposition is definitely compelling from workforce availability all the way to warranty coverage beyond most other contractors.
On time, efficient, and everyone is friendly.
Your dispatch phone line was open early in the morning, and I was able to get a technician to our house the same day.
I also like that it's usually the same technician who comes, even though use your company about once a year. Elliot is knowledgeable, honest, and very nice.
friendly and helpful service person.
You only offered two A/C units: Bryant and York and York gets lousy ratings. Seer ratings went from 13 to 16 . . . again, not much choice. Not sure if prices were competitive or not. Workmanship was great!
Prompt response.
Polite service person, knowledgeable and were on time for appointment.
The tech was on time, through, and took the time to explain what needed to be done.
Friendly help on time, did a great job. Warranty work one done quickly and the new thermostat was explained to me expertly. Thank you very much.
I can trust Standard to do things right at a reasonable price, and to keep my furnace and A/C running.
Very friendly repair staff. They are efficient and thorough. They do not try to over sell, but explain why something needs to be replaced. Thank you for having such a great crew. That includes everyone I may taslk to over the phone.
You know what I need for the furnace filter and don't have to wait for someone to find it. It's all in the computer.
The technician was very good, informative, pleasantly answered my questions and performed the work efficiently.
Nathan is the greatest.......I always request him to service my heating and a/c. He is the best and a great asset to your company.
Your technicians are polite, professional, and knowledgeable. I have seen them go above and beyond standard expectations in servicing my furnace and condensing unit.
There is about a 10-15 temperature difference between the upstairs on downstairs when running the AC. I don't feel like this should happen after having a new furnace and AC installed.
On time, thorough, clear and concise explanation of service items and cost.
Nathan had great customer service, he went above and beyond to get our A/C working. He was very informative,friendly, and genuine. My wife is 6 months pregnant and a heat wave is on the way, Thank You Nathan and Standard Heating for keeping us cool.
Always prompt and friendly.
Excellent service Mike is great!
Your service technician would recently performed our maintenance did an outstanding job.
I was impressed with the quick response time to come out and assess the problem and they have reasonable rates. Not pressured to purchase a new air conditioner. The technician, Nathan was a nice guy and was able to explain the problem and was open to questions we had regarding our air conditioner.
Very good courteous service from Jeff.
Don't have to wait long for an appointment. Always on time. Very professional. Gets the job done.