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20141 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Services are provided in a prompt, knowledgeable manner.
I called to set up an in-home estimate. A man called me and told me -before coming out to my place- that it would be near $5000. I told him I would like an in-home estimate to be set up and that -as a good consumer- I would be getting other estimates to see who was offering me the best product and best price. He told me he would probably cost more than others as he is more experience and asked me if I would be financing; I said no (I did not tell him I would be paying in cash). I restated I would like to set a free in-home estimate (that I know your company offers). He told me he would call me back to set this up after looking at his schedule ...and never did.
Quick response time to service requests.
Able to partially identify my issue over the phone and quickly get a technician out to the property.
Technician was knowledgable, transparent, and friendly.
Prompt responses to phone calls. Work has not started yet, so I cannot comment on that.
Prompt and professional
Timeliness of service and competent service tec
Easy to schedule service, on time arrival and effecient service action.
I asked for a quote on a big AC install job and never heard from the sales person.
I was very impressed with the initial customer intake, the quick response time, the quality repair and the price. I will definitely be using Standard Heating and Air for any future service needs.
Jordan explained everything clearly, changed my filter and checked my furnace even though he was there for the air conditioner. He was comfortable with the dogs as well.
That you are persistent about reminding me that I need service
Everyone involved was friendly and honest, clean and professional. From the first phone call, to the final handshake, they are a first class operation. The whole installation was as expected, with no surprises. I'm glad I called Standard Heating for our new A/C and furnace unit .
In the middle of a major heat wave, our air conditioner went out. Standard arrived within an hour, and Jeff was professional, thorough and exhaustive in fixing the problem.
The well-trained experienced service people.
I'm able to schedule service on Saturdays; I like the routine checks and the new annual service for newer systems; technicians are always super helpful and they wear booties in the house!!!!
Prompt service, fair prices, quick repair, good customer service.
Prompt and great service people.
Good service on the phone. Easy to get a service call. Seth the serviceman was awesome.
Our service technician was friendly, courteous, and thorough. Thanks for the great service!!
You have installed the last four (Five? Six?) furnaces and boiler in my houses. I don't have to question your work. Thank you.
On time and very expert tech.
I had an email exchange requesting a home visit/quote of my options. Provided my info and was told someone would contact me. It has been 2 1/2 weeks and no follow up.
I'd like to get that scheduled.
available and efficient!
I like the friendly, efficient service provided by the technicians I have met over the last few years having my furnace and air condition units replaced or serviced.
Very responsive. Very friendly. Seemed to k ow what u are doing.
Job Well done
timely, honest,
On time - always enjoy seeing Chris.
Responsiveness was lacking. Have gone with another vendor.