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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly employees
Everything!
Very prompt, almost instantaneous, response to our request for repair.
Courteous technician who explains the problem and its resolution.
Friendly, efficient, honest
Prompt, courteous, and I'm feeling confident our heating and air conditioning are good for another year.
Polite, on time service technicians. Reliable products. You are the only HVAC company we have used since purchasing our house 36 years ago.
Friendly and are very professional. You know what you are doing and do it well.
Cards reminding you of service are sent. All of the people involved with the business are kind, professional, helpful, cheerful, hard working.
Love that the service technician Jason has been with you for years and knows so much more about my house's HVAC than I do!He has serviced the house since before I owned it, so I know it is in capable hands.
Very prompt service and highly knowledgeable
You left us a bill for $100 and told us we had a damper problem(a problem we already knew about). You advised us on how you would fix the problem and could do the work within a matter of a few days. We said please put us on the calendar to start the work. We instead received a phone call that said you weren't interested. We now have another company eager to take our money and complete the work. Very disappointed and would strongly discourage anyone from working w/you.
Prompt and honest service. I know I can count on you guys doing it correctly and fast.
Courteous, friendly associates. Explain well
Your people seem to really care and try hard to accommodate print scheduling and delivery of services.
Have each tech call 30 min in advance of arrival even for install. The repair tech called 30 min in advance and the installers arrived 60 min after the installation window for which I had to call the main office for an update.
Good product knowledge.
Everyone did a great job at Standard Heatingi very professional and on time with both my furnace and AC
Your prompt response to an emergency request for help!
Very professional and responsive to customer needs over the phone and in person. Very knowledgeable technician(s).
Friendly, Reliable and Affordable!
Shorter time window for appointment.
The knowledge of Mike. He assessed several quickly and friendly.
Technical comprehensiveness and accuracy
You were able to get me on the schedule for a new AC unit quite quickly, which was a high priority to me. The installers were all wonderful to work with......very efficient, friendly, and professional. I am very happy with my new air conditioner and furnace! Thank you!
I'm not disappointed in service I received at all. I purchased a new A/C and furance so I didn't have any problems. They are both only 2 years old and very disappointed that I've had these issues. I never had problems with my old A/C or furance. Just felt I needed to get new because it was the original with the house. About 30 years old. I'm very concerned that once my warrenty us up that I will be spending a lot of money for maintenance. Not happy.
Everything. Nathan is our go to guy and he is fabulous. He knows his stuff inside and out and he is always professional yet wearing a smile. We recommended your company to our sister and she now has a new furnace and air conditioner with an on-going service contract. Couldn't be happier.
Professional and when we had a problem getting our Nest thermostat to work someone came right out within the hour
Rapid response, polite service persons, and reasonable prices
We were especially pleased with the quick follow-up service we received when we returned from a trip to find a system problem that was not directly related to the AC installation that was done while we away. Within 24 hours of calling in the problem it was diagnosed by one service man, the defective part was obtained and it was installed in time that everything was working correctly When we closed the house sale later in the day! Standard also shared the cost of this fix with us which was much appreciated.
Always timely and courteous. You remind me of our appointments!