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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time
The $675 charge was a couple hundred over what others said they could have done the job for.
The solution was only a temporary fix.
Just a few weeks later, my AC is not working and producing strange ozone like odors.
The estimated follow up is again higher than what others would charge.
The best company and technical service people imagine able. Guys are higher than a 10.
Professional and competent.
Punctual and courteous technicians who clearly explain what they have done, the issues, etc.
Quick, reliable, and reasonable.
I'm still waiting on the $165.00 the service manager said he would return for my service call - should I be waiting for a check or a credit on my American Express.
Quote was too high, salesperson was here for an hour and a half, took way too long, I missed an appt because of it. So much focus by the salesperson on how great Standard Heating is, it began to come across as so phony. We are in sales, and it got to the point where I wasn't even listening to your sales person anymore, I just was waiting for him to leave. Very nice man, but too much talk and then the quote came in at $1400 over Centerpoint for the same work. We are going with Centerpoint.
How quickly we could get an appointment. How knowledgeable Greg was.
Standard responded very quickly to the recent problem.
Prompt, courteous, professional -- both reception and site work. Work quickly, but also available to respond to questions. Our new go-to HVAC folks!
PUNCTUAL,PROFESIONAL AND FOLLOW UP WITH PHONE CALLS TO SET TIME WITH CITY INSPECTOR.
I have been using Standard Heating for years and have always found them to be responsive and provide professional work.
You were able to take care of my situation within hours.
1) Came within 1 hour - astonishingly fast. 2) Very important - very competent technician had a simple test which diagnosed the problem in less than 1 minute. Explained the symptoms I was experiencing - that only happens when the technician is experienced. 3) Standard Heating appears to have a network supporting the technician - took about 30 minutes? to locate the exact OEM replacement part (Lennox outdoor compressor unit cooling fan)- technician drove out to get it and had it installed in 1 hour. I REALLY appreciate that Standard Heating ONLY uses OEM replacement parts, so the unit works exactly as it should. The replacement fan puts out a MUCH stronger air stream - I now realized that old fan had been getting weaker and weaker for several years. I estimate 4 times the air flow.
Excellent customer service. Responsive to our needs
Good service and quick response to issues.
Prompt and friendly; offer other services but don't push them on you
All we were in contact with were great.
Promptness
Attention to all details
Clear statement at end of serice
Everything
Mike is very prompt and knowlegable in his profession. He has taken care of our furnace and a/c for a number of years. he does a good job, and will have him whenever we need work done. Thank you Mike.
Your agent was prompt, efficient and friendly.
I was able to get initial appointment the same morning. Knowledgeable, friendly and honest staff. Felt I could trust what they were telling me. They also took time to explain what was going on. Because they had to shut the gas off they took the time to make sure all my gas appliances worked. Even when the gas fireplace pilot took a lot of work to get re-lit.
Timely, Friendly
service is good, friendly. Techs seem very knowledgable etc.
You are on time on your arrival time. Friendly and gets the job done in a timely fashion
The service rep was very exact and VERY informative of how the service program works.
I am sorry, but I do not remember his name for sure, but maybe Joe? He was prompt and polite and gave information on how to cover the unit during the winter months.
Knowledgeable, pleasant, answering most of my questions and most important he was familiar with this exact type of heating a/c system.
When I called for service, I was given an appointment the same day and the service man stayed in contact with me so I knew times and such.