I was very pleased with the service and professionalism of the service advisor (Juan Crespo). I was in need to fix the camper fresh water tank leak. Also will like to recognize the shop Forman (Mr. Scott), he took care of the problem and got it fixed in two days.
Will return with any other issues because they have earn my trust.
My service experience in the past was not very good. I appreciated having a new person Deron who made this time much better. And I always find the parts people very helpful.
Service Advisor Nathan was friendly, thorough, responsive to questions, helpful, professional. Best experienced I've had at this location. You should clone him or have him train others. After over 35 years in a customer service oriented business, I learned you will obtain life long customers if you always make sure the customer knows you are going take care of them. Nathan gets Five Stars. He went above and beyond.
The personnel we worked with including Drew Hartman, DeAndre Sharp, Maria, Janeese, Micah, and Justin were very knowledgeable in their field of expertise.
We left very happy with our entire purchase experience.
The camper walk through was very thorough and done before we signed the purchase agreement for the camper. Any issues we found during the walk through were addressed right away.
It has been a pleasant experience as a new General RV customer. All of the staff we have worked with have been very personable and professional. Service has been excellent as they immediately took care of the few issues we had upon receiving the unit.
Everyone was very helpful, very personable and made the process go very smooth. Tom Hunt was very knowledgeable during the orientation on the new RV, Wayne Westfall the business manager was very helpful going through all the financial documents and.
Our salesman Robert was very knowledgeable and able to answer questions we had. He was not pushy which is extremely important to us cause my husband would have waked out. Thank you Robert for spending the time with us
General RV (GRV) is by far the best RV dealership we have experienced to date. Stan Creel, our salesman, showed us the complete line in their inventory, answered our questions, let me take out our top pick for a test drive. We hired an RV Inspector, and GRV fixed all the issues found. We added a washer dryer and they installed them immediately. They also installed an Air Force One Brake system like I had on the previous RV without issue. We are extremely happy with GRV, the deal, the salesman and support staff. They run a top notch outfit.
We found a small water leak on one window. General RV was very accommodating. Wife works remotely and the service manager set her up with an office for the day while the repairs were being performed.
Shoutout to Juan, our service advisor, for the updates on repairs and working with us.