Customer Testimonials
Your company is very easy to work with. I especially like the phone calls beforehand requesting a date/time for service.
We have only had it a few week but I have been very please
The fellow (Dean) that installed it was very helpful and did a great job.
Great customer service. Great conscientious technicians.
The product fits my needs.
The services are great.
Great for moving myself and my kids up the stairs without strain on my body. Great for people in our house with limited mobility too.
Prompt, friendly and accurate. Reasonably priced also.
The Stannah Siena 600 stair lift is a quality made product. It's sturdy and works effortlessly. The chair is quiet when moving and does its job without struggling. I have the retracting rail and really like the way it moves off the floor to keep anyone from tripping over it. The seat is plenty big and that's a nice plus. Overall, it's a GREAT product and I found out, it is better to buy it early, rather than wait until you really need a stair lift chair. This is what I did. I know one day I will need a stair lift chair every time I travel up or down my stairs, and mine is already installed. Right now I can use my stairs most of the time without using the chair, but later on when my knees say I need the chair all the time, it's already there waiting for me. SPOILER ALERT ... Even though I can still climb the stairs without the chair, I'm starting to use it more often and the reason I do is because, well why not. Using it is easier on my body and it's really fun to ride.
My install technician's name is Chris. He installed the system by himself and it took him around 5 hours to complete the installation. He was very focused and dedicated to what he was doing. He didn't rush any aspect of the install and that I appreciated. He ensured his measurements and alignments were spot-on. He performed calibration alignments to ensure the chair moved smoothly as designed. He did a GREAT job installing the system. It is rock solid on my stairs and there is no instability in the system what-so-ever.
I know the complete system cost a few dollars and I want mine fully operational for many years to come. As I watched Chris do his magic, I noticed the numerous parts, wires, switches and other gadgets he had to deal with during the install. At that time I realized the difficulty I would have trying to maintain or repair the chair system myself. I couldn't do it, not at my age, even though I have a pretty extensive background in electronics. I was thankful a Performance Plan was offered for the stair lift system at a very reasonable price. The plan I bought is the Performance Plus Plan. This plan alone will keep my stair lift system up and running. Now I have ease of mind concerning my stair lift. If something goes wrong, and things do go wrong, my chair will get the repair it needs. Who could ask for anything more?
Thanks Arrow Lift ...
Service person was awesome.
We really our outdoor Arrow Lift chair. Being elderly, we use it to carry things up and down, like grocery's and other large items, as well as ourselves. It is a life safer!
Dale is great. Service is great (from Dale). BUT< the fact that my elevator stopped three times in the last year is inexcusable.
Customer friendly service. Well made stairlift. Good service repair.
They work
Timely service
Our new stairlift is solidly built and professionally installed, giving confident comfort and safety of use and caretaking of our loved ones! Post installation instruction was provided and courteous attention to our questions was given.
Tech was very knowledgeable, very familiar with the maintenance needs of my elevator.
Excellent service and friendly!
I haven’t had any problems with my lift chair that I’ve had for the last 5 years.
It has truly been a heaven sent having it for me to be able to get to my basement safely to do washing plus a bunch of other things located in my basement. Thank you Arrow Lift.
Your product is awesome. It is quiet, and performs as I expected. Perfect!
Workmen always efficient and friendly. No problems with equipment at all.
The person that came out to see us was very good. Knew his product and the Installer was very good as well. Nice job of installation and explanation of how it works. Tom Cray
The safety and peace of mind it provides
Good product, great technician!
I would appreciate a telephone call as I have been trying to set up two service contracts. Phone number removed
I have used Arrow Lift for maybe three years and it has saved my knees I really should have a knee replacement but I have a fib so am afread to go under and am able to ward it off with shots and the lift
great produce
Sales associate Matt, took very good care of the whole process. He answered questions and followed through when necessary.
The only negative would have been that we scheduled an installation and made arrangements for people to be at my Mom's house with her for any questions,etc. The installation was cancelled and rescheduled by ArrowLift due to employee training, which meant our two people had to rearrange their schedules again.
Installation went smoothly. Mom is 84 and very short. The seat wasn't high enough and it could not be adjusted any further, so we bought compact pillows to attach to her seat.
The chair is doing what it was meant to do, which is to help her get out of the house safely.
Unique ways to solve real problems - practically, aesthetically and economically.
so far so good, chair works fine and was easy to learn how to operate it.
Everything. It’s quiet and runs well, and I feel confident while riding on it.
The installation was great and the product works great
Friendly and professional staff