Customer Testimonials
My husband needed a stair lift after suffering a stroke. The sales rep came to the house, showed me some options and took measurements within a few days. The technician who installed the lift was very personable and knowledgeable and completed the installation in a few hours. I would highly recommend Arrow Lift to anyone who needs help with the stairs.
Quality porducts. Taking care of customer needs. Great people to help you.Nate was super nice
personal service. clean, neat, and prepared to perform maintenance.
Very reliable, never had a problem with it.
Great telephone support when scheduling. Mike, the technician, is polite and knowledgeable. Work is completed in a timely manner.
The product that you installed has provided me with the assistance I need. However, what puts you over the top, in my estimation, is your service department. Your service techs have taken care of the chairs superbly. Mike, the service manager in Cleveland, is one of your company's best assets. I had a stroke and depend on my chairs for movement through my house. When I call him I truly believe he really cares and gets me the service I need as soon as physically possible. Yours is a great company.
Our stair lift is sturdy, well made, non intrusive and dependable. The service was top notch. The installer was on time, efficient and kind. All correspondence was clear and fast.
Thank you Arrow for lightening our load in such a professional, pleasant way!
Laura Tindall
My stair lift works well, is easy to use, and gets service when needed.
I have purchased and use two elevators to make our three level home more accessible after surgery that caused partial paralysis. One is pneumatic and the other is standard cable driven. They work very well. From the beginning, Mike Juhas in sales and Mike Klatt in service have been great to deal with and are very responsive to any minor issues we had, especially in the beginning.
Gene Benedetto
Brecksville, Ohio
Your service techs are very pleasant, professional and competent.
Great start to finish and fast
Reasonably priced, reliable
Great customer service and follow through!
Great product and warranty. Price was also very good. And installation was quick, and parts were something I didn't half to wait on.
I feel the technician knows what he is doing
Quick response, friendly and professional staff. Maintenance requests immediately addressed (and solved).
Mom loves it, without it she would have had to go to a nursing home
Great customer service!
Only have used about ten times . all was great.
The technician who came was excellent and would like to have him next time.
I miss Brett Torfin who sold it to me as he was very good and advised me to get the correct lift
I do recommend you to others who I think may have a need and lately to a physical therapist for her patients info
Tech was timely and performed great work.
Fast and reliable service ! Thank you !
All is good
Service very good
Product - not so much
Excellent service
Salesman
Service is sometimes the problem.
Michael Klatt is a good knowledgeable man to start with. But then it depends on the serviceman. I am ALWAYS SATISFIED
WITH THOMAS JACOB. He sometimes fixes the problem others have left.
Your worksheet is DIFFICULT to read, cluttered with 4 dates at top. Would like to see service date somewhere AT TOP.
Also Servicemans Name is sometimes NOT
on sheet, possibly cause its at bottom, IF seen, and gets cut off in printing process.?
Those items are frustrating Herb Ramerman
Called me to set service date...had to change date at last minute but all good.
The salesperson & installer were both very good - easy to work with, pleasant and knowledgeable.
Great help to a disabled member of our family. Sturdy and reliable piece of equipment.