Customer Testimonials
It was a little disconcerting with the lack of communication between
the very capable worker who came out and the gentleman on the phone who
set the appointment.
The maintenance technician did a very thorough job on our stair lift
I love my specially built chairlift. It works perfectly and is safe for me. I recommended it recently to friends and they are enjoying their purchase. I feel confident about Arrow Lift to recommend it to everyone who is considering one. My chairlift allows me to be comfortable in my two story town home. It’s totally dependable.
I must also mention that the Service Department is excellent. The service people are so nice and know what’s needed. I enjoy having the yearly maintenance.
Thank you!!
Staff worked with us to correct a serious problem with the original installation.
I use a stairlift, which works without a glitch. It solidified my decision to stay in my 3-story house.
We have been pleased with with our purchase. I'm not sure we could stay in our home without it. It is helpful in transporting heavy objects up and down stairs, as well as providing a safe way to get up and down the stairs. Our grandchildren and great-grandchildren love it!
Very knowledgeable and explained clearly to my 89 year old mother. Chair is easy to use, safe and well made.
The fact it allows us to avoid the stairs both for visitors and staff it extremely useful when moving equipment etc between floors.
Additional security in our home.
Having the stair lift is giving my husband a safe way to get to our car now that winter is settling into the north woods. He doesn’t have to struggle with our outside stairs now that snow and ice will become a problem. It is helping him continue to be able to live in our home. We both are very grateful for the safe way he can enjoy our two story home.
Charmaine and Joe Petreik
Sales and install employees were very knowledgeable and helpful. Didn't try to "upsell" me on something we didn't need as other companies trying to sell the same product.
David, our salesman, was wonderful. He presented your service and understood our needs. Delmaro, our installer, did a great job with both the installation and explained how the stair lift worked. Both men were examples of caring people.
great customer service
I was very happy to meet David ST John He met us at the showroom and encouraged me to use the chairs there instructing on what to do. He visited me at my house to look over the basement stairs and the upstairs stairs and later advised us as to which chair would be the best for me. Later he brought the representative from England to look advise uson the curved staircase He also showed us the proposed diagrams that they would install. On installation day the installer was extremely professional and advised me and my son the proper procedures of using the chair. I am extremely pleased with my experience at Arrow Lift andlooking forward to the installation of my upstairs chair life. I have thanked Mr St John and happy to give him credit for a very pleasant experience
Always courteous technicians.
Everything. Yours is one of the high-cost products I've purchased (e.g. cars, appliances) where every point of contact with your company was a pleasure.
Starting from the salesman who visited my home. He was polite, pleasant, and explained everything clearly. So much so that, at that early stage in my search for a chair lift system, I stopped looking at other companies and decided to proceed with Arrow Lift.
Similar experience when we made a short visit to the showroom, where all questions answered and, again, no hard-sell effort.
Finally, the young man who installed the lift was very articulate, covered all aspects of the system, and explained the system well.
Often, when one purchases an expensive product, one has regrets. Was it a good decision? Did I make the right choice? But this is a case where I am glad I did purchase it, and chose your company.
Can't compare. No product to compare with. It seems to be well constructed and greatly desgned.
Service has been great.
This chair has been a wonderful gift for my husband since he can’t go up and down stairs.
The guy that came out to service my chair was very thorough. He goes over everything and explains it. He makes sure the chair is in great working condition before he leaves! He takes pride in his work.
Everyone was very polite, the workers kept the jobsite clean and they communicated with other trades.
Quick response and great customer support
Fast service and friendly people.
great service, would like service reports sent.
the lift chair has worked very well for four years
Very happy with Arrow install and product
Every thing went good
service
The installer was on time friendly and respectful. We love the chair!! It has given my mom the freedom to access and use her basement again and the independence to do her own laundry.
Very efficient on the installation. Very friendly and helpful.
Quality of the product and good and customer oriented installer.