Customer Testimonials
Prompt scheduling, and the regular servicing gives me an elevator that works 100% of the time.
Knowledgeable, responsive and courteous team of professionals.
Product is outstanding, better than I expected.services are incredible: from the first person, Rick, who came out three times to make sure we ordered and got what we needed, to the office people who were happy to help when we visited to try the lift and always answered my many phone calls and questions, and the installers who were so nice, helpful, understanding and went out of their way (especially Duwayne) to make sure everything worked and left the work area clean. Especially impressive was that the time line for completing the work was right on schedule. Amazing these days. Thank you
Service is very good and professional. My only issue is that Arrow Lift never calls me, or reminds me by email, to schedule a maintenance appointment even though I have a contract. I have to take the initiative or I don't get the service I have paid for. This has been a long term issue that I have commented on for years.
Services and sales are great. Very courteous, knowledgeable and respectful. Product seems well made and sturdy. Had problem with electric foot rest but was addressed in a timely manor.
The chair itself is a life saver. It allows one with stair issues to safely go up and down stairs alleviating the fear of falling and allows one to resume normal house activities.
The service is complete and thorough. The chair as well as the rail is checked and cleaned and maintained. The technician is friendly, courteous and knowledgeable. The technition makes sure that your chair runs as good as new before leaving your home.
I am completely satisfied with your product and service. Keep up the good work.
everything ok
Everyone has been extremely friendly and easy to deal with. When we had the chairlift installed we needed it quickly and they made it happen. We’ve had it a year now and it’s been wonderful. It allows my mother to have her own space in the house.
Brett did a wonderful job of explaining the options and following up with us to make sure all our questions were answered. His persistence is why the elevator is in!! He Was outstanding!
When I called your office with a problem you were quick to respond with a solution and the
matter was taken care. Thank You employee's at arrow lift for your for your assistance.
When I called Arrow Lift to inquire about a stair lift in our home, The representative came the next day, did not try to sell me more than I needed, so I placed my order. The lift was installed the next day, and it has worked flawlessly ever since. I like to maintain my mechanical equipment, so I opted for a maintenance contract. The annual service on my lift was completed a few days ago, and I am satisfied with the work done. Our home is 2 level with walkout basement, and we use both levels daily, so the lift fills a real need for me. I am also glad I purchased the lift before I had a fall, rather than after. I have osteoarthritis, which makes both ascending and descending stairs problematic.
The elevator is performing beautifully. The scheduled service service was very impressive. It made me proud to be an Arrow Lift owner.
We are pleased with its look. We just had it installed so it’s very hard to evaluate it right now.
You have a store within 60 miles of us where we can call if we have a need and can stop and meet the people we are dealing with. Feel like we have personal service and good communication, and an excellent product.
Very professional and thorough techs, I learn something from the techs each time they come out, but they should make sure they speak with management and not the office staff would be my only complaint. When they speak with management we learn more about our equipment. When they speak with office staff we don't get the message.
Ppromptness and ability to solve issues to keep the elevator and stair lift operative.
Best service
response was very prompt and helpful
Service Technician was pleasant and did his job in nicely. Both chairs were cleaned and lubricated.
service was great.
I have had some trouble getting a quality repair done on my srairlift in the past. However, the last tech was great and I have had the best service from my stairlift ever. Thanks Bobby and Arrow Lift
The product works great and the service is great also.
Arrow Lift is very responsive when there is a problem. In the 8 years I have had the lift, there have been very few problems.
Their techs are always on time and are very polite, and always leave the area clean.
I highly recommend them to anyone who has mobility problems.
The service we received was great. Would highly recommend.
Josh Navarro did a superb job on installing the stairlift. And I very much like the top-of-the-line Bruno stairlift (but not their economy models).
Arrow lift has always responded to our servicing needs in a timely manner and has provided tips on the care and use of our chairs. We use them in a commercial building, and not just any company can do and maintain installations for public use!
The tech was very prompt, courteous, and friendly. We felt very comfortable having him in our home and we are confident that he was performing the necessary inspection and service required to keep our elevator in good working order.
Very reliable and experienced. We are very satisfied customers.
Ben, who does our service is awesome! Very polite and always lets me know when he's on the way as i request.