Floor Coverings International Waukesha
N15W22218 Watertown Rd. Unit 2
Waukesha
WI 53186
United States

Customer Testimonials

Report a concern   April 8, 2018 — Rated 10 out of 10 by Greg Sinner Floor Coverings International Waukesha
What do you like about our products and services?

From initial engagement to completion of the project, FCI was an absolute pleasure to work with. All of the members of their team were knowledgeable and professional. Their execution and follow-up was outstanding. I'd highly recommend them to anyone.

Report a concern   March 29, 2018 — Rated 10 out of 10 by M.R. Floor Coverings International Waukesha
What do you like about our products and services?

great people to work with.

Report a concern   March 6, 2018 — Rated 10 out of 10 by M.K.A.H.D. Floor Coverings International Waukesha
What do you like about our products and services?

Wonderful customer service, attention to detail, and workmanship. Reasonable cost.

Report a concern   February 9, 2018 — Rated 10 out of 10 by G.C. Floor Coverings International Waukesha
What do you like about our products and services?

Excellent customer service, perfect carpet installation, Matt is knowledgeable/not a pushy salesperson, Michelle went out of her way when we had a slight problem with the carpeting/she made sure the problem was resolved!

Report a concern   February 1, 2018 — Rated 9 out of 10 by K.K. Floor Coverings International Waukesha
What do you like about our products and services?

I am very impressed with the sculpting our our fireplace. The floor looks great.

Report a concern   January 12, 2018 — Rated 10 out of 10 by S.C. Floor Coverings International Waukesha
What do you like about our products and services?

We had great service from start to finish. We were treated with respect and care. The owners came to our home several times throughout the process of choosing flooring, delivery, and making sure installation was going well. They were always available to answer questions and provide guidance. The installers worked hard and took care to do the job right. Our floor looks amazing. We are so pleased with our beautiful space and also have a great feeling about dealing with an honest and kind family-owned and operated business. Thank you so much!!
First name removed and Paul Last name removed, Muskego

Report a concern   January 11, 2018 — Rated 10 out of 10 by K.V.A.T.S. Floor Coverings International Waukesha
What do you like about our products and services?

We absolutely love Floor Coverings International-Waukesha. We have done several projects with them, and just love the outcome every time. I would recommend them to anyone looking for new flooring. They have done carpet, tile and hardwood for us, and the results are beautiful!

Report a concern   December 26, 2017 — Rated 10 out of 10 by T.A.E.B. Floor Coverings International Waukesha
What do you like about our products and services?

Professional and prompt

Report a concern   December 15, 2017 — Rated 10 out of 10 by D.T. Floor Coverings International Waukesha
What do you like about our products and services?

We are very pleased with the excellent customer service we received from Matt and Michelle. They are personable and truly care about their customers. We felt taken care of from the in home estimate, to the selection of product, and through the installation. They answered all of our questions, were patient, flexible, easy to work with, and ensured we were nothing less than satisfied with our purchase. I would recommend them to anyone looking for floor installation. Thank you!

Report a concern   November 30, 2017 — Rated 10 out of 10 by D.A.C.S. Floor Coverings International Waukesha
What do you like about our products and services?

Great products and staff. Follow up flowers a nice surprise.

Report a concern   November 29, 2017 — Rated 10 out of 10 by B.A.T.H. Floor Coverings International Waukesha
What do you like about our products and services?

I would highly recommend them. Great customer service and they did a great job!

Report a concern   November 22, 2017 — Rated 10 out of 10 by J.R. Floor Coverings International Waukesha
What do you like about our products and services?

Great product! Amazing service. Michele checks in every single step of the process. The communication is unprecedented. So impressed. Installers were on time and worked so hard. So respectful.

Report a concern   November 15, 2017 — Rated 9 out of 10 by R.T. Floor Coverings International Waukesha
What do you like about our products and services?

Quality products. Supportive staff.

Report a concern   November 14, 2017 — Rated 10 out of 10 by S.W. Floor Coverings International Waukesha
What do you like about our products and services?

We had an early bunk but they did their very best to rectify the error and meet my expectations.

Report a concern   November 11, 2017 — Rated 10 out of 10 by K.A.J.G. Floor Coverings International Waukesha
What do you like about our products and services?

We had an amazing experience working with Matt, Michelle and our three man crew. We had abut 1100 square feet of hardwood flooring installed, tile installed in a bathroom and carpeting on a flight of stairs. The entire process took only 5 days! Matt told us what to expect throughout the process and Michelle our Project Manager was there every day checking in with us and the crew. We had gotten a number of quotes and they weren't the cheapest but by far showed the most attention to detail and the best customer service possible. I can't say enough about them and would certainly recommend for any type of flooring needs you may have. I have their number handy if we ever need work done again. Thanks Matt, Michelle and Crew!
Name removed, Menomonee Falls

Report a concern   November 10, 2017 — Rated 10 out of 10 by H.F. Floor Coverings International Waukesha
What do you like about our products and services?

Great Company to work with. Floors look fabulous when done. Quality trim is in place and the work space is clean at the end of the job. The installers went the extra mile and helped me lift and install a heavy mirror on the furniture moved into the room. Highly recommended,

Report a concern   November 8, 2017 — Rated 10 out of 10 by J.A.D.D. Floor Coverings International Waukesha
What do you like about our products and services?

I loved that they brought out the samples to my home, and that they covered all price ranges. So much easier to decide which one. The installers were timely, and professional. Loved that they did a follow up visit to make sure we were satisfied.

Report a concern   November 8, 2017 — Rated 10 out of 10 by M.A.C.W. Floor Coverings International Waukesha
What do you like about our products and services?

Our new floors look wonderful. The professional installers did a great job tying it in with our existing floors. We are very glad we chose Floor Coverings International to do the job.

Report a concern   October 13, 2017 — Rated 10 out of 10 by M.A.J.J. Floor Coverings International Waukesha
What do you like about our products and services?

Very good experience and very professional.

Report a concern   October 6, 2017 — Rated 10 out of 10 by M.E. Floor Coverings International Waukesha
What do you like about our products and services?

Good discussion upfront in planning the project with all details agreed upon in advance. Installer was on time, reviewed project plan with me before beginning. Job was completed on time. Clean-up was thorough. Overall great communication.

Report a concern   October 6, 2017 — Rated 9 out of 10 by J.M. Floor Coverings International Waukesha
What do you like about our products and services?

The men who performed the work were cordial and informative. The job ended up taking longer than expected, but we have been very happy with the end product so far. We have had several visitors, and all have complimented us on the look and craftsmanship. I intend to do business with FCI again in the future.

Report a concern   September 22, 2017 — Rated 10 out of 10 by T.N. Floor Coverings International Waukesha
What do you like about our products and services?

Simply can't say how impressed I am with Matt and Michelle (also the installation crew)!!!Everything went smoothly and they were even able to have the flooring put in ahead of schedule!! If you need flooring of any kind (they installed both carpet and LVT for us) they should be your first choice.

Report a concern   September 8, 2017 — Rated 10 out of 10 by A.S. Floor Coverings International Waukesha
What do you like about our products and services?

Everyone was polite and willing to make sure I was 100% happy with my new flooring. The quality of the product is excellent and the customer service was impeccable.

Report a concern   September 8, 2017 — Rated 10 out of 10 by T.T.G. Floor Coverings International Waukesha
What do you like about our products and services?

First name removed quality of service and materials used were absolutely wonderful. We are very satisfied with our project and we look forward to using them again on our next project.
-Derek

Report a concern   September 1, 2017 — Rated 10 out of 10 by J.F. Floor Coverings International Waukesha
What do you like about our products and services?

My wife and I are extremely pleased with how well the install went and the follow up by Michelle . We have already suggested to other people, this company's work and and effort on behalf of their clients is outstanding in every way possible.

Report a concern   September 1, 2017 — Rated 10 out of 10 by D.A.K.A. Floor Coverings International Waukesha
What do you like about our products and services?

Timely service. Great products

Report a concern   September 1, 2017 — Rated 10 out of 10 by K.A.F.K. Floor Coverings International Waukesha
What do you like about our products and services?

Everything!!

Report a concern   August 28, 2017 — Rated 9 out of 10 by L.B. Floor Coverings International Waukesha
What do you like about our products and services?

The initial call with Matt was easily scheduled for a few days after the call, and he was very informative about options, prices, and installation. We went with cork flooring in a small spare bedroom. The price was reasonable and the product was beautiful. Michelle handled the installation and that went very smoothly. It was quick - half a day - and to my eye they did a beautiful job. Michelle cleaned up the space before leaving and I was very pleased.

My only quibble had to do more with the product than the FCI Waukesha, although I would suggest that Matt could address this for future clients. The cork flooring samples provided by ASI for their "Seaside Collection" have several samples virtually indistinguishable from one another, and being directed to ASI's website to look at pictures of the floors in rooms was not ideal. Not all of the floor samples were photographed in rooms, and more concerning was that the photos in some cases looked very different than the samples. (I chose based in the photos, and fortunately the floor looked like the photos and not really like the sample.) If you're going to spend a couple thousand dollars or more on a floor, the customer shouldn't have to guess what they're buying. My suggestion for FCI is to take pictures of past projects to show future buyers.

Overall it was a very positive experience and I would use them again for flooring needs.

Report a concern   August 28, 2017 — Rated 9 out of 10 by B.F. Floor Coverings International Waukesha
What do you like about our products and services?

I like the daily phone call and status updates to keep me imfromed on the projects progress.

Report a concern   August 25, 2017 — Rated 10 out of 10 by F.A.M.A. Floor Coverings International Waukesha
What do you like about our products and services?

They did a great job. Matched up our existing floors extremely well.


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