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Customer Testimonials
looks like stone. knowing its not stone. love the look
Friendly and courteous. My new floor is beautiful and I feel it will last a lifetime!
Looks great on our screen porch. Very easy to install too. David Uhrich was very accommodating. We even gave our contractor a sample of the flooring and David's business card.
Excellent costumer service and the installation process was very quick.
The workers were polite , friendly ,and trustworthy.
The floors look beautiful and you were there when I needed you and another company backed out on me.
I will always remember how you fit me in last minute and were so PLEASANT to work with.
Salesman and floor refinishers ... the kind of Energy I enjoy in my home and rental property!
This Positive energy adds a LOT to the whole equation!
My First Impression...OVERALL EXCELLENT
Prices are Competitive Also!
Thank YOU SO MUCH!
You do what you say you will. You check it personally. If there is a problem you take care of it personally.
We discovered FCI at a local trade show. It was convenient to have floor samples brought to our home. We did not have to run back and forth to flooring stores trying to find the correct style and color. Matt brought samples to our home twice and was very helpful in selecting our flooring. Within days of making our decision we were contacted by Michele for installation the next week. We had Armstrong Alterna installed in our kitchen, dining and laundry rooms. The installer "ANDY" took the time to line up the tiles perfectly and did a great job. I would highly recommend him. Michele is a top notch expediter who planned and oversaw the project each day in person. The carpet was installed on the final day and was done well. Both Matt and Michelle came by to be sure we were satified. Had a nice touch leaving felt pads for chairs. Our entire project was completed in three days. The entire staff was personable and very easy to work with. We highly recommend them and hope to have them back soon for a few more projects.
The laminate flooring installed looks great. Everything I requested in my meetings with Matt Werner were fulfilled. He was very thorough in his presentation explaining what the procedure entailed. He provided me with other options that were available all the while keeping an open ear to my suggestions. His assistant Dave was also helpful.
The installer Mike Grandinetti did a remarkable job. He also fixed a problem area in a bathroom that I spoke to Matt about earlier.
Then there's Matt's sister Michelle, who made the arrangements for the installation. She was there from the beginning to drop off the supplies and in the end for the final inspection and walk thru.
The staff was very courteous, friendly and informative.
Overall, I am very pleased with the results and in the future will consider your products and services at FCI.
Looselay had easy installation and looks great!
The staff is very personable. Communication is wonderful, they return phone calls and are on time. All services were exactly as stated. Their prices are very good. All in all a very good experience.
A little ahead of time. Efficient crew. Nice job.
Very clean and professional job, very hapyy with the outcome!
floors look great, customer service great. Let customers know not to let a dog on the floor for at least 48 hours after final coat is on! We have scratches.
The quality of service and reliability of completion impressed me very much!
Great prices and service
Everyone we worked with was helpful and always wanted to be sure we were happy with everything.
Nice, helpful employees. Went above and beyond the call of duty.
Matt was very helpful throughout the whole process.
The flooring is high quality and easy to install.
Quality products, reasonable pricing, friendly & knowledgeable personnel.
very professional, courteous and trustworthy - plus the result looks great!
A very wide selection of flooring products including carpet, tile, hardwood and even alternatives. Service was professional and reliable.
Sales staff is dedicated to satisfaction. When a situation arises they address it
Promptly and get it taken care of. No need to call back. Also follow up after
Install to make sure the customer is happy
Jim klappa
Owner Name removed, inc.
Wide variety of carpet selections. Installation was completed when promised.
Great people to work with, provide high quality products
High quality materials, excellent workmanship, and superb customer service. FIC went out if their way to ensure that we were satisfied customers. We felt very personally connected with the team and would not hesitate to use them in the future. And our flooring turned out to be gorgeous!
You were specific about terms, policies, etc. and made sure we understood them before we signed a contract. We appreciated that you came personally to see the job site every day.
Everyone that came by me were always so polite and tryed to help me and my husband with everything. We have an American Eskie rescue that will be 16 in March. Everyone was good to her also. Betty "White" is a barker, but sleeps a lot, too.
Exceptional customer service, from quote to finished installation has continued to be a seamless and customer centric experience. FCI has continued to deliver a quality product at a competitive price. Our company will continue to look to FCI first for all of our flooring needs.
clear communication, follow through on expectations set, and willingness to accommodate customer needs.