FCI Waukesha
N15W22218 Watertown Rd. Unit 2
Waukesha
WI 53186
United States

Customer Testimonials

Report a concern   January 12, 2018 — Rated 10 out of 10 by S.C. FCI Waukesha

We had great service from start to finish. We were treated with respect and care. The owners came to our home several times throughout the process of choosing flooring, delivery, and making sure installation was going well. They were always available to answer questions and provide guidance. The installers worked hard and took care to do the job right. Our floor looks amazing. We are so pleased with our beautiful space and also have a great feeling about dealing with an honest and kind family-owned and operated business. Thank you so much!!
Shelley and Paul Carpenter, Muskego

Report a concern   January 11, 2018 — Rated 10 out of 10 by K.V.A.T.S. FCI Waukesha

We absolutely love Floor Coverings International-Waukesha. We have done several projects with them, and just love the outcome every time. I would recommend them to anyone looking for new flooring. They have done carpet, tile and hardwood for us, and the results are beautiful!

Report a concern   December 26, 2017 — Rated 10 out of 10 by T.A.E.B. FCI Waukesha

Professional and prompt

Report a concern   December 15, 2017 — Rated 10 out of 10 by D.T. FCI Waukesha

We are very pleased with the excellent customer service we received from Matt and Michelle. They are personable and truly care about their customers. We felt taken care of from the in home estimate, to the selection of product, and through the installation. They answered all of our questions, were patient, flexible, easy to work with, and ensured we were nothing less than satisfied with our purchase. I would recommend them to anyone looking for floor installation. Thank you!

Report a concern   November 30, 2017 — Rated 10 out of 10 by D.A.C.S. FCI Waukesha

Great products and staff. Follow up flowers a nice surprise.

Report a concern   November 29, 2017 — Rated 10 out of 10 by B.A.T.H. FCI Waukesha

I would highly recommend them. Great customer service and they did a great job!

Report a concern   November 22, 2017 — Rated 10 out of 10 by J.R. FCI Waukesha

Great product! Amazing service. Michele checks in every single step of the process. The communication is unprecedented. So impressed. Installers were on time and worked so hard. So respectful.

Report a concern   November 15, 2017 — Rated 9 out of 10 by R.T. FCI Waukesha

Quality products. Supportive staff.

Report a concern   November 14, 2017 — Rated 10 out of 10 by S.W. FCI Waukesha

We had an early bunk but they did their very best to rectify the error and meet my expectations.

Report a concern   November 11, 2017 — Rated 10 out of 10 by K.A.J.G. FCI Waukesha

We had an amazing experience working with Matt, Michelle and our three man crew. We had abut 1100 square feet of hardwood flooring installed, tile installed in a bathroom and carpeting on a flight of stairs. The entire process took only 5 days! Matt told us what to expect throughout the process and Michelle our Project Manager was there every day checking in with us and the crew. We had gotten a number of quotes and they weren't the cheapest but by far showed the most attention to detail and the best customer service possible. I can't say enough about them and would certainly recommend for any type of flooring needs you may have. I have their number handy if we ever need work done again. Thanks Matt, Michelle and Crew!
Name removed, Menomonee Falls

Report a concern   November 10, 2017 — Rated 10 out of 10 by H.F. FCI Waukesha

Great Company to work with. Floors look fabulous when done. Quality trim is in place and the work space is clean at the end of the job. The installers went the extra mile and helped me lift and install a heavy mirror on the furniture moved into the room. Highly recommended,

Report a concern   November 8, 2017 — Rated 10 out of 10 by J.A.D.D. FCI Waukesha

I loved that they brought out the samples to my home, and that they covered all price ranges. So much easier to decide which one. The installers were timely, and professional. Loved that they did a follow up visit to make sure we were satisfied.

Report a concern   November 8, 2017 — Rated 10 out of 10 by M.A.C.W. FCI Waukesha

Our new floors look wonderful. The professional installers did a great job tying it in with our existing floors. We are very glad we chose Floor Coverings International to do the job.

Report a concern   October 13, 2017 — Rated 10 out of 10 by M.A.J.J. FCI Waukesha

Very good experience and very professional.

Report a concern   October 6, 2017 — Rated 10 out of 10 by M.E. FCI Waukesha

Good discussion upfront in planning the project with all details agreed upon in advance. Installer was on time, reviewed project plan with me before beginning. Job was completed on time. Clean-up was thorough. Overall great communication.

Report a concern   October 6, 2017 — Rated 9 out of 10 by J.M. FCI Waukesha

The men who performed the work were cordial and informative. The job ended up taking longer than expected, but we have been very happy with the end product so far. We have had several visitors, and all have complimented us on the look and craftsmanship. I intend to do business with FCI again in the future.

Report a concern   September 22, 2017 — Rated 10 out of 10 by T.N. FCI Waukesha

Simply can't say how impressed I am with Matt and Michelle (also the installation crew)!!!Everything went smoothly and they were even able to have the flooring put in ahead of schedule!! If you need flooring of any kind (they installed both carpet and LVT for us) they should be your first choice.

Report a concern   September 8, 2017 — Rated 10 out of 10 by A.S. FCI Waukesha

Everyone was polite and willing to make sure I was 100% happy with my new flooring. The quality of the product is excellent and the customer service was impeccable.

Report a concern   September 8, 2017 — Rated 10 out of 10 by T.T.G. FCI Waukesha

The quality of service and materials used were absolutely wonderful. We are very satisfied with our project and we look forward to using them again on our next project.
-Derek

Report a concern   September 1, 2017 — Rated 10 out of 10 by J.F. FCI Waukesha

My wife and I are extremely pleased with how well the install went and the follow up by Michelle . We have already suggested to other people, this company's work and and effort on behalf of their clients is outstanding in every way possible.

Report a concern   September 1, 2017 — Rated 10 out of 10 by D.A.K.A. FCI Waukesha

Timely service. Great products

Report a concern   September 1, 2017 — Rated 10 out of 10 by K.A.F.K. FCI Waukesha

Everything!!

Report a concern   August 28, 2017 — Rated 9 out of 10 by L.B. FCI Waukesha

The initial call with Matt was easily scheduled for a few days after the call, and he was very informative about options, prices, and installation. We went with cork flooring in a small spare bedroom. The price was reasonable and the product was beautiful. Michelle handled the installation and that went very smoothly. It was quick - half a day - and to my eye they did a beautiful job. Michelle cleaned up the space before leaving and I was very pleased.

My only quibble had to do more with the product than the FCI Waukesha, although I would suggest that Matt could address this for future clients. The cork flooring samples provided by ASI for their "Seaside Collection" have several samples virtually indistinguishable from one another, and being directed to ASI's website to look at pictures of the floors in rooms was not ideal. Not all of the floor samples were photographed in rooms, and more concerning was that the photos in some cases looked very different than the samples. (I chose based in the photos, and fortunately the floor looked like the photos and not really like the sample.) If you're going to spend a couple thousand dollars or more on a floor, the customer shouldn't have to guess what they're buying. My suggestion for FCI is to take pictures of past projects to show future buyers.

Overall it was a very positive experience and I would use them again for flooring needs.

Report a concern   August 28, 2017 — Rated 9 out of 10 by B.F. FCI Waukesha

I like the daily phone call and status updates to keep me imfromed on the projects progress.

Report a concern   August 25, 2017 — Rated 10 out of 10 by F.A. FCI Waukesha

They did a great job. Matched up our existing floors extremely well.

Report a concern   August 24, 2017 — Rated 10 out of 10 by M.P.F. FCI Waukesha

Everything about our experience was a 10. Matt came out to the house to discuss options and show us samples. He was very objective and informative - no high pressure tactics at all. His sister, Michelle, made the deliveries of materials to the site and managed the installation. Everyone on the crew was polite, on time, and meticulous. They even moved a very heavy pool table around during installation! The finished installation of vinyl plank in the room off the pool area, and carpet in the bedrooms and on the stairs, looks beautiful and absolutely transformed a boring, drab, rec room, into something that is functional, beautiful, and a real value add to our home.

High praise for all!

Report a concern   August 21, 2017 — Rated 10 out of 10 by A.A.R.S. FCI Waukesha

Great service. Accommodating and reliable!

Report a concern   August 17, 2017 — Rated 10 out of 10 by D.K. FCI Waukesha

Floor looks great!

Report a concern   August 13, 2017 — Rated 10 out of 10 by R.P. FCI Waukesha

Very high quality products very courteous and Professional Service and we were very happy with the job they did thank you very much

Report a concern   August 10, 2017 — Rated 10 out of 10 by C.A.M.Z. FCI Waukesha

I appreciate the attention to detail with the flooring products and design ideas. They truly care about your satisfaction during and after the project is complete.


Privacy Policy