FCI Mountainview/Peninsula
4020 Fabian Way, #101
Palo Alto
CA 94303
United States

Customer Testimonials

Report a concern   December 10, 2014 — Rated 10 out of 10 by Moldaw Residence Selma Zinker FCI Mountainview/Peninsula
What do you like about our products and services?

Xthe floor is absolutely gorgeous. I loved the assistance I got in the store. I love that it was done on time on the day you said at the hour you said and in well enough time for me to move into my gorgeous new place. In addition you sent over as a surprise to me a bottle of the floor cleaner simply because I called and asked what to use. I have nothing but the highest praise for your store and your service and your products.
selma zinker

Report a concern   September 24, 2014 — Rated 10 out of 10 by B.H. FCI Mountainview/Peninsula
What do you like about our products and services?

He was very swift, very quick to understand the criteria of what I needed and make a match with the materials and install specifications for the best results.

Report a concern   August 23, 2014 — Rated 10 out of 10 by J.H.I. FCI Mountainview/Peninsula
What do you like about our products and services?

Michael was great. Such a nice guy. Everything. They came when they said they would come. Did an amazing job with the carpet. It was a difficult carpet pattern. They were very professional. I was very happy.

Report a concern   July 25, 2014 — Rated 10 out of 10 by R.K. FCI Mountainview/Peninsula
What do you like about our products and services?

wide choices and good workmanship

Report a concern   June 17, 2014 — Rated 9 out of 10 by J.H. FCI Mountainview/Peninsula
What do you like about our products and services?

I like the service. I am not totally pleased with the product. There have been some problems with planks peeling up. Michael said it's because someone put water on the floor, he's seen it rarely. People who take care of the floors here do it for a lot people. I don't know why it's a problem with mine. It's not easy to clean. Michael and his staff have been extremely responsive.

Report a concern   June 12, 2014 — Rated 10 out of 10 by Helen Bae Mankoski FCI Mountainview/Peninsula
What do you like about our products and services?

Amazing service. I appreciate how Michael showed me something he thought was beautiful, versus trying to sell me something . His team of workers are top notch !

Report a concern   February 11, 2014 — Rated 9 out of 10 by J.D. FCI Mountainview/Peninsula
What do you like about our products and services?

The installation crew were nice and considerate. The product is totally different from what I have had and it looks durable. It is nice and attractive and I have had compliments on it.

Report a concern   January 9, 2014 — Rated 10 out of 10 by M.R.U.D. FCI Mountainview/Peninsula
What do you like about our products and services?

I liked their service. They were very prompt, stayed on top of things, kept me informed and had good communication overall.

Report a concern   January 9, 2014 — Rated 10 out of 10 by R.R. FCI Mountainview/Peninsula
What do you like about our products and services?

They were very nice, punctual, got the job done and left.

Report a concern   December 10, 2013 — Rated 10 out of 10 by J.L. FCI Mountainview/Peninsula
What do you like about our products and services?

The responsiveness of Michael and the staff. Their patience, too.

Report a concern   December 9, 2013 — Rated 10 out of 10 by J.S. FCI Mountainview/Peninsula
What do you like about our products and services?

I liked working with Michael. He did the estimate and measurements for my house. He was professional and easy to work with.

Report a concern   November 15, 2013 — Rated 10 out of 10 by M.R.G.D. FCI Mountainview/Peninsula
What do you like about our products and services?

Good product Fast service and good installers

Report a concern   November 4, 2013 — Rated 10 out of 10 by L.W. FCI Mountainview/Peninsula
What do you like about our products and services?

From the estimating and scheduling to the execution of the floor refinish the process was easy and accomplished with satisfactory results. Rescheduling of the second finish due to other trades being late in their performance was done with a minimum of stress to me, which I appreciated. I would use you again, in fact, I am interested in replacing my kitchen tiles and will call you shortly.

Report a concern   September 18, 2013 — Rated 10 out of 10 by E.B. FCI Mountainview/Peninsula
What do you like about our products and services?

It was a one stop shop. They provided the materials, installed it and took care of the details.

Report a concern   September 9, 2013 — Rated 9 out of 10 by J.C. FCI Mountainview/Peninsula
What do you like about our products and services?

Michael was very professional and helpful.

Report a concern   July 15, 2013 — Rated 10 out of 10 by P.K. FCI Mountainview/Peninsula
What do you like about our products and services?

Convenience, follow-through.

Report a concern   June 12, 2013 — Rated 10 out of 10 by B.Q. FCI Mountainview/Peninsula
What do you like about our products and services?

The products are of high quality and the installation team was incredibly fast and detail oriented. The end result was beautiful.

Report a concern   June 10, 2013 — Rated 10 out of 10 by E.K.H.P. FCI Mountainview/Peninsula
What do you like about our products and services?

The workmanship was really good. I was really happy with the end product. There was one change order that could have been foreseen at the walk through and it wasn't done.

Report a concern   May 22, 2013 — Rated 10 out of 10 by L.A. FCI Mountainview/Peninsula
What do you like about our products and services?

I've got a real nice floor.

Report a concern   May 15, 2013 — Rated 10 out of 10 by M.R.E. FCI Mountainview/Peninsula
What do you like about our products and services?

The one thing I liked...and this is because I'm the Personnel Manager for the community, is that they are always doing the carpet changes for us. They come as soon as possible to do installations, sometimes only two to three days. They always come through. Michael is helpful every time I needed him. They make my job a lot easier!

Report a concern   May 7, 2013 — Rated 9 out of 10 by I.T.U. FCI Mountainview/Peninsula
What do you like about our products and services?

No.

Report a concern   April 29, 2013 — Rated 10 out of 10 by F.S.N.S.C. FCI Mountainview/Peninsula
What do you like about our products and services?

It was good work.

Report a concern   April 23, 2013 — Rated 9 out of 10 by F.R. FCI Mountainview/Peninsula
What do you like about our products and services?

They were prompt and did it the same day they said. The carpets seem to be good carpets.

Report a concern   April 1, 2013 — Rated 10 out of 10 by M.R.E. FCI Mountainview/Peninsula
What do you like about our products and services?

They answered calls promptly and put in carpets very efficiently.

Report a concern   April 1, 2013 — Rated 9 out of 10 by N.S. FCI Mountainview/Peninsula
What do you like about our products and services?

You stand by your warranty.

Report a concern   March 25, 2013 — Rated 9 out of 10 by I.T. FCI Mountainview/Peninsula
What do you like about our products and services?

Uh, okay... I'm busy right now.

Report a concern   January 5, 2013 — Rated 10 out of 10 by Gabrielle La Mond FCI Mountainview/Peninsula
What do you like about our products and services?

Team effort in problem solving, they rallied solutions outside the box. When product samples are limited, they had additional product options sent from manufacturer.

Report a concern   January 4, 2013 — Rated 10 out of 10 by Eaglelift FCI Mountainview/Peninsula
What do you like about our products and services?

Very Good Customer Service and followup, field service was excellent as well

Report a concern   January 2, 2013 — Rated 10 out of 10 by Joann Ogawa FCI Mountainview/Peninsula
What do you like about our products and services?

For starters Michael Pinook is extremely professional and so is his staff. He put a beautiful rug into my condo and I was extremely happy with the service. Michael is such a nice person and he is easy to reach. Great team. I can't say enough about the Shaw rug his team installed. Thanks Joann Ogawa

Report a concern   December 12, 2012 — Rated 10 out of 10 by Bobbie Frey FCI Mountainview/Peninsula
What do you like about our products and services?

Great service - Installers were friendly and efficient. Floor is fantastic!


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