FCI Cincinnati East
11260 Cornell Park Dr.; Ste. 702
Blue Ash
OH 45242
United States

Customer Testimonials

Report a concern   December 23, 2017 — Rated 10 out of 10 by J.U. FCI Cincinnati East

Have used then twice on two different houses for installing wood floor, tile, and refinishing hardwoods. they are very helpful with suggestions, are on time, very good workmanship and all around great job. I would highly recommend them.
Judy u
Cincinnati, ohio

Report a concern   November 28, 2017 — Rated 10 out of 10 by R.P. FCI Cincinnati East

After performing my due diligence and deciding to call at least 3 floor professionals. Only 2 responded?....so I called a few more and all told, only 2 (out of 5) ever got back with me!) I was pleasantly surprised when Katie responded almost immediately. She was most accommodating to my work schedule and took the time to make it 'easy' for me. Needless to say, we met soon after at my new home. She gave great advice, after asking me some key questions and evaluating the old floor and discussing my options. She gave me a digital overview on Floor Coverings International, which was short, but concise. We then looked at actual samples she had with her and I focused in on the Armstrong Alterna series. After taking precise measurements, she submitted a proposal. We discussed the details and after some minor negotiation, we shook on it. I might add, that this proposal was all inclusive. Prior to actual installation, Katie and Jim personally delivered the new tiles, grout and accessories to complete the install. They had to trudge through a muddy mess, as I was having my driveway redone as well. Tim did the actual install and I literally left him alone in my home, while i went to work. My initial contact with him was positive and I felt safe and trusted him. It actually took him 1-1/2 days, but the end result was WOW!!!!!!! He totally cleaned up after himself and the quality work showed that he took a lot of pride in his work. Then, if all of this wasn't enough, Ally and Katie came out to do a final inspection and ensure I was totally pleased with the work done. There was a slight grout spot that didn't look right to her, so she got down on her hands and knees and fixed it. I should tell you that I can be cynical at times and that I expect nothing but honesty, promptness and top quality. All in all, I would most heartily recommend Floor Coverings International. Katie, Jim, Tim and Ally were/are the utmost professionals and sincerely had and have, my best interest in mind at all times. I can assure you that you will be pleased with the process from the first phone call to the last visit. Thank goodness there are still artisans left, that you can count on. Thank you Katie, Jim, Tim and Ally!

Report a concern   October 29, 2017 — Rated 10 out of 10 by J.D. FCI Cincinnati East

The job was done on-time and the quality of the materials and craftsmanship was superb!

Report a concern   October 17, 2017 — Rated 10 out of 10 by P.T. FCI Cincinnati East

Great service, reasonable prices and expert work. What more can you ask for.

Report a concern   October 13, 2017 — Rated 10 out of 10 by R.J.F. FCI Cincinnati East

I appreciate the extremely high level of customer service demonstrated by Mr. and Mrs. Fitzgerald.

Report a concern   October 4, 2017 — Rated 10 out of 10 by C.C. FCI Cincinnati East

The customer service.

Report a concern   September 24, 2017 — Rated 10 out of 10 by L.S. FCI Cincinnati East

It is so much easier to shop in your own home than to go to a store and be overwhelmed! I like the quality of the products, installation, and ease of process, and have already recommended FCI Cincinnati East to friends.

Report a concern   September 15, 2017 — Rated 10 out of 10 by L.C. FCI Cincinnati East

The knowledge and quality

Report a concern   September 7, 2017 — Rated 10 out of 10 by J.B. FCI Cincinnati East

Easy to work with. Very professional! Beautiful work!

Report a concern   August 29, 2017 — Rated 10 out of 10 by S.J.H. FCI Cincinnati East

Great product, installation and service!

Report a concern   July 5, 2017 — Rated 10 out of 10 by S.T.I. FCI Cincinnati East

Great service. Excellent product. Thank you!

Report a concern   May 28, 2017 — Rated 10 out of 10 by R.S. FCI Cincinnati East
What do you like about our products and services?

Installers were very careful and the carpeting was good quality

Report a concern   April 17, 2017 — Rated 10 out of 10 by S.J. FCI Cincinnati East
What do you like about our products and services?

Good comunication

Report a concern   April 8, 2017 — Rated 10 out of 10 by J.P.P. FCI Cincinnati East
What do you like about our products and services?

They provided us with a very professional installation of a fine product. The product and their work more than met our expectations and we would not hesitate to use them again for any other flooring need.

Report a concern   March 17, 2017 — Rated 9 out of 10 by D.M.T.G. FCI Cincinnati East
What do you like about our products and services?

Katie owner of local franchise. Great sales person and very adept at handling problems. Kept working with us till we found the product we liked.

Report a concern   February 28, 2017 — Rated 9 out of 10 by W.M. FCI Cincinnati East
What do you like about our products and services?

the did a great job and it was very reasonably priced. The worker was on time and did an amazing job.

Report a concern   February 26, 2017 — Rated 10 out of 10 by M.D. FCI Cincinnati East
What do you like about our products and services?

They are promptly, Quality of work, and good customer service

Report a concern   January 24, 2017 — Rated 9 out of 10 by Eileen Woodhouse FCI Cincinnati East
What do you like about our products and services?

I liked the fact that you came pretty quickly with samples to look at with the rest of the wood that was in the kitchen cabinets and the stairway coming down from upstairs. As it turns out the wood floors are beautiful. I also liked the recognition- the fact that I could tell Katie was very intelligent and was right after finding out her graduate degree from Miami and her previous employment. She and her husband also had one of the best floor installers employed - Jeffery. Thank you for good service. Eileen Woodhouse

Report a concern   December 7, 2016 — Rated 10 out of 10 by Mike Showell FCI Cincinnati East
What do you like about our products and services?

The quality of the work is excellent. Our floors have never looked so good

Report a concern   November 28, 2016 — Rated 10 out of 10 by Kathy Crall FCI Cincinnati East
What do you like about our products and services?

The job was well done and the contractor was very professional. Even though the job presented some problems all was completed in a timely fashion.

Report a concern   November 10, 2016 — Rated 10 out of 10 by Nat & Marie France Chaitkin FCI Cincinnati East
What do you like about our products and services?

The service was exceptional!

Report a concern   October 30, 2016 — Rated 9 out of 10 by H.K.J. FCI Cincinnati East
What do you like about our products and services?

Communication, on time, cleaned up. Carpet and vinyl tile looks beautiful

Report a concern   October 1, 2016 — Rated 10 out of 10 by Eric Fisher FCI Cincinnati East
What do you like about our products and services?

Excellent model
Great selection and easy to work with
Very thorough and professional

Report a concern   September 12, 2016 — Rated 10 out of 10 by Robin Clark FCI Cincinnati East
What do you like about our products and services?

Jim and Katie made me feel very comfortable. I have phobias, but they put me at ease.

Report a concern   September 8, 2016 — Rated 10 out of 10 by A.S. FCI Cincinnati East
What do you like about our products and services?

Courtesy, reliability, efficiency.

Report a concern   September 5, 2016 — Rated 10 out of 10 by Colleen & Doug Salgado FCI Cincinnati East
What do you like about our products and services?

Katie understood what we wanted to do and gave us very good advice at a fair price. The installers were fantastic and very neat.

Report a concern   August 31, 2016 — Rated 10 out of 10 by Janet Dillaman FCI Cincinnati East
What do you like about our products and services?

The whole process was vey personal and professional. Our carpet installation crew was excellent and we are extremely happy with the finished product.

Report a concern   August 24, 2016 — Rated 10 out of 10 by S.A. FCI Cincinnati East
What do you like about our products and services?

everything was what we was looking for.THANKS!!!!!!!!

Report a concern   August 5, 2016 — Rated 10 out of 10 by Smith, Jari & Jeff FCI Cincinnati East
What do you like about our products and services?

Very personable and excellent follow through.

Report a concern   July 18, 2016 — Rated 10 out of 10 by Nancy Hunt FCI Cincinnati East
What do you like about our products and services?

I really enjoyed being able to see a nice variety of samples of floor coverings in the light and surroundings of my home, as well as getting expert advice for my particular application. I also liked the fact that I was given an immediate and detailed price. When I decided to make a few changes, the Fitzgeralds were promptly responsive. The installers were very professional and did an excellent job, including cleanup. I'm really pleased with the end result and am already planning to have FCI do my next flooring project in 2017.


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