I recievd a very fiendly and attentive welcome. I came to the store with five or six requests for adjustments to my new Verve 2. All were quickly noted, clarification and confirmation were sought by the store manager and all attended to within an hour.to my satisfaction by her and the bicycle technician. Geat service pleasantly provided.
It was my first time to enter this establishment to buy just one spoke and be on my way. But the quality of service is excellent, even for just one spoke. You just earned a new customer. I will be back for more of my bikes’ needs. And a good word of mouth to my other fellow bike rider friends.
We had great customer service from Milan. He took the time to explain things as we had our e bikes in for maintenance and new tires. He took the time to go over diagnostics and services performed upon pick up of bikes. We left feeling satisfied and had the understandment of what maintenance was done.
Thank you Milan.
I liked that the bike I purchased was explained in detail and that they delivered the bike to my home. I also like that they recommended attachments to hold my phone and use the app while riding
Alaina was wonderful and very informative! I asked alot of questions as I am starting to become more serious in my biking. There was no pressure and I felt supported. The location was clean and nicely presented.
We had an excellent experience bringing our 3 year old in to find his first “big boy” bike after learning on a strider style bike.
We knew roughly what we were looking for, but we wanted our son to feel a part of the process - and he absolutely did. The salesperson (Alaina) was very patient with him, and helped him feel comfortable after he was a little scared to try the bike out for size. We felt no rush whatsoever to make a decision, and he was given ample time and space to make as many laps around the store floor as he needed. (Once he got brave enough to give it a try). We were also given suggestions on how to make the transition from Strider to pedal bike.
I’d like to extend our sincere appreciation to the store staff for making it such a great experience for us and our kids, when it easily could have been downplayed as just another kids bike going out the door.
I look forward to coming back!