I received amazing customer service during both visits to the Highland Park Trek store. During the first visit, they took the time to answer all my questions about road bikes and provided great advice. I never felt pressured to buy and there were no hard sales tactics at all. During my second visit to pick up my new bike, they again took time to answer more questions, installed all my accessories, explained how they work, and did a super thorough bike fitting for me. After we left, my husband said he to me "now I understand why you wanted to come here for your bike." We were both so impressed with the service I received. It was a great experience. I live about an hour away from the store, but it was worth the drive and will be worth it in the future.
I can't say enough about how accommodating the front desk or service team was to suggest a good day and time for me to bring in my bike for the one year check up so I could wait for it. I had an hour drive and dropping it off and leaving it would have added an inconvenience to the task of getting it done. Thank you!
The service and dedication of the entire team at Trek Highland Park is something very special.
Incredibly pleased with both my bike purchases there as well as the service of same.
The store is extremely clean and inviting. I really appreciated the time Corey took answering my questions and making sure the bike properly fitted me. Corey was extremely professional and it was a pleasure working with him.