I recently purchased a new road bike from Niah at the Mississauga store, and the experience was outstanding from start to finish. Niah was incredibly knowledgeable, patient, and genuinely passionate about helping me find the perfect bike. They took the time to understand my riding needs, explained all the features clearly, and ensured I was comfortable with my choice. The entire process felt smooth and personalized, and I couldn’t be happier with my new bike. If you’re in the market for a bike, I highly recommend visiting Niah. Thank you!
Service - We were greeted as soon as we walked in the door and the gentleman who helped us was very knowledgeable, took time to understand what I was looking for and was very personable.
Martin is a great guy, he knows his job. He advises what is really needed. Maintaining a carbon frame road bike is not cheap and at any stage during the conversion I never felt that he is trying upsell things. It is very important for me from budget perspective and trust. I always go to Trek Mississauga for reliable genuine parts and great service. Also I really liked the automated door so you don’t have to hold bike in one hand and open door with another. Not sure if this feature was already there and may be I noticed for the first time.
Being a Trek store, a lot of Trek and Bontrager specialty parts are available which are difficult to find elsewhere. Additionally, the staff are super friendly, knowledgeable, and helpful. People like Rick, Naya, and Martin really know their stuff. Kudos!
The professional recommendations given by sales staff is keeping in mind the interest of the customer and not necessarily of the store. The trek products are wonderful in terms of functionality and durability.
Good quality and good reputation. Knowledgeable and helpful staff. Walked me through the purchased bike and provided info on how to maintain and operate. Very quick and easy process.