Steve was very helpful in recommending a different make of tires which saved money while still providing a high level of resistance to thorns, etc. Took the time to explain the pros and cons of each of the tire brands I was considering.
Work was completed on time and as promised.
Likewise, Becky and Kevin have great customer relations, great memories on who their customers are, and very helpful in assisting with product recommendations and questions.
It's a family business that operates at the top level and really cares about their customers.
It's like shopping in a candy store, only instead of candy they sell bikes and bike accessories.
Lucky to have them as my go-to place for all things bike related!
As always, TREK bikes are proven number one! I always trust them since I started riding them way back. I purchased 2 bikes in 2011 from Chain Reaction and until now they are still in good riding condition. So when I decided to buy my wife an electric bike, I called Chain Reaction. The team were so friendly esp. Mike and Becky! They gave us a good deal. Becky was so patient and explained everything from bike sizes and fittings. Thank you, Chain Reaction and team!!
Timely service. Friendly people. They know bikes, their products, as well as the competitors. But it’s not one of those shops where you feel like you need to have studied all the new products and changes to ever evolving bike technology or have to be Cat 2 or higher racer in order to ask questions. I asked a truly stupid question, they didn’t blink, roll their eyes or in anyway react negatively. They answered my question and never made me feel like an idiot.
Chain Reaction has earned their top notch reputation. When something on my bike needs adjusting, I take it to chain Reaction because I know that it will work properly when they are done. Based on experience, I do not have the same confidence in other bike shops.
As an explicit example, I recently took my Felt road bike in to address a shifting problem that had plagued me for some time, and even with 50 years of cycling experience, I was unable to resolve the problem myself. When I brought my bike in to Chain Reaction, Mike was available and took care of me personally. He worked with me in the store to fully diagnose the problem (including setting up the bike on a trainer so he could observe the problem in action as I rode the bike) and then he proceeded to do the repair and adjustment himself since "he had the time and knew what needed to be done." And finally, he had me do a test ride when done to make sure I was happy with how things were now working before declaring the job complete. Needless to say, I am very happy with both the service and the result, and can recommend them without reservation.
Mike is always a pleasure to deal with. I walked in and he dropped everything to help me with my bike noise. He worked through it in a logical manner and had me out the door in less than an hour. As always exemplary service with reasonable prices from Mike
Great people, knowledge and service.
I like that you get to know your customers and that when it is possible you help them out with smaller maintenance issues the same day.
I brought in my bike for lots of deferred maintenance and I loved that the team assessed it immediately and gave me an accurate estimate of cost. The bike was fixed right on schedule and at a fair and easily understandable price. I have already recommended Chain Reaction to a friend!
The team at Chain Reaction was incredibly helpful with follow up service on a bike we purchased from them. The was an odd issue with the brakes on the bike and the replaced them with an upgrade and discounted both parts and labor for the repair. Communication on follow up was also outstanding.