Plain and simple; Cahaba has your back, and there for you and your bike from the get go! Every since i bought my first road bike from them 2 years ago; whenever I come in for maintenance, they go through my bike with a fine tooth comb and give me the best advice on any issues I may have. Cahaba is just a get bike shop to be associated with.
I have dealt with cahaba bikes for over 5 years. They are kind, knowledgeable, swift and efficient. Whether you purchase your bike from them or somewhere else they will take cake all your bike needs. I bought a trike from somewhere else and they assembled it in less than 2 days with a smile and small fee of $100. I love them!!!
Jeremy at Trussville was amazing. He listens to what me and my wife wanted and got us 2 bikes ordered and built quick. We will be back because of his customer service.
Jeremy Austin and Chris make an awesome team! I always look forward to talking with Jeremy, he's so friendly and knowledgeable with the bikes. For a while I was taking my bike in weekly because of my size (6'-6", 260 lbs) being rough on the bike. But Jeremy was able to upgrade my bike reasonably and now it's so much fun riding the rougher trails without as much worry. Austin and Chris are part of the bike mechanic team that does a great job getting my bike repaired in a timely fashion. It's always a good idea to call ahead and talk with Jeremy about when to bring your bike in. Sometimes you can schedule the repair if you are still able to ride it (like a bad dropper post or something). I have to admit the shirts are at a premium, but I ask for them for a birthday or Christmas when people want to spend money on you.
Everything said, this is the ONLY bike shop I will take my bake to (including other Cahaba Cycles). The people there make a huge difference.