I talked to Mike on the phone last week and planned to come in Sunday. He made sure to make time for me and had the bike ready within a few hours. Also answered a bunch of questions about parts and upgrades for me. Very knowledgeable and friendly. Would highly recommend.
The mechanic (Michael?) was fantastic. Very knowledgeable and personable and empathetic. He went out of his way to show me what was wrong with my bike. The service was done very quickly and inexpensively.
I spoke with the machanic Michael when I first contacted BSP by phone. I was immediately impressed with his manner, his questioning ability to resolve my inquiry and his obvious knoledge. I immediately wanted to visit the store. (I live some 40km away and there are other stores closer). On arrival at the store he met me and discussed my interest, cycling style and fitted me for a bike He then adjusted the bike for a trial ride, discussed the various controls, fitted me with a helmet and sent me on a trial ride. On my return, I decided to buy. The care of the bike and its maintenace was then discussed. I then spoke with the Daniel who inquired of my current cycling gear and possible requirements for its replacement, and the delivery of the bike.
I left with the feeling that this had been one of the most pleasant buying/instructional experiences I have had.
PS I have been a local and international touring cyclist for my life (I am 85), own three bicycles, and have many bicycle shop visits ..... this visit was an outstandingly satisfying encounter. Many thanks. Peter Bailey