Stopped in Bike Mart on Garland road a few minutes before opening (9:55am) locked in one gear looping the lake. I desperately needed some gear adjustments...mechanic Matt immediately put my bike on repair rack, made the adjustments and off I went to finish my ride. I certainly appreciate his expertise and quick turnaround and my bike is running smooth again...with all gears!!
Thanks Matt
Dennis
Erin & Aaron we’re so helpful throughout my bike purchase. They ensured I had everything I needed and answered ALL my questions nicely and thoughtfully. Those two were awesome!
I had an amazing experience with Aaron Tsai at your Garland Rd location. After shopping independently and deciding on getting the Trek Emonda, he asked how he could help. He knew all the features of the bike. He asked me what type of riding I did and suggested a test ride across the street. The bike felt great. He said the 56 size was good for me and let me know why. He then asked more questions about my riding style. He asked if I had thought about the Trek Domane SL5. I had not.
He brought the bikes side-by-side and illustrated the differences. Wow, I had never considered the Domane, but I should have. The Domane has a slightly softer ride which you don't consider on a short test ride, but I would on a century ride. I then took a test ride with the Domane and was sold. While the bike was being prepped, he continued to educate me on maintenance, upcoming Bike Mart classes and various tools and clothes that were on sale. Aaron did all of this with a pleasant, servant attitude which encouraged me to learn more. I was so happy with the experience, I went back the next day, to the Richardson location to buy a Kuat bike carrier from Joe. I hope I receive a survey about him, too, since it was also a fantastic experience.
Super helpful staff, made sure I had everything I needed before I went out the door (like the little adapters for the different tire valve). Very smooth process and great people.