B&L staff have always been accommodating and friendly in my bike tech needs. I appreciate they're willingness to work around my schedule to ensure my bike is always taken care of!
B&L's customer service is 5-star! We ordered a bike bag for one of our Trek e-bikes when we had our bikes serviced late last year. We live approximately 3 hours away from B&L's shop, and they offered to mail the bag to us when it came in. Thank you so much!
[FIRST NAME REMOVED] and Jean
New Meadows, ID
The staff is always friendly and more importantly very competent. Minor repairs are made immediately and one is never pressured to purchase unnecessary services or merchandise. I’ve been going there for many years and have never been disappointed. We are fortunate to have this quality bike shop in Pullman.