I needed a quick fix to the valve stem and that's exactly what I got...in and out in ten minutes for $5. Now I know this is the place to go the next time I have an issue!
Awesome customer service!! Marci was extremely helpful and personable!! I purchase a bike every year that is placed in a silent auction for the Evening 4 Dove House fundraiser/gala in Mooresville NC. There are always high bids for the bike. Dove House greatly appreciates the support of Trek for our event !!!
Recently had bike in for service due to shifting issues that I couldn’t resolve. Spencer was able to solve my problem and bike is shifting great again !
I am really thankful to the variety of bikes available in all price ranges for me to choose from. I was helped by Marcia the first time who is full of kindness, energy and knowledge about the bikes. On my second visit she is helping another customer so she introduced me to a different associate and she is equally kind helpful and knowledgeable. I am so grateful to have the staff listen to my needs, educate me on the options and guide me through the selection.
Charlotte, NC TREK dealerships offer the best customer service I have ever experienced. Staff are knowledgeable, polite, sincere and patient. It is always a pleasure to visit, knowing I will be taken care of with a smile.
New management and a staff that seems to really care about customers and possess a good deal of cycling knowledge. Keep up the good work in the community.