Customer Testimonials
Service has good turn around time (except 2020 which is understandable). They always try to get me back on the trails as quick as possible. Also, the Velocare plan is amazing! Well worth it!
Friendly & helpful staff.
helpful and friendly staff . very knowledgeable.
You had what we wanted and the staff was very helpful!
Excellent customer service
Everyone who works there is very positive and helpful. Jonathan was the best!
The help I got in picking the right bicycle for me was amazing. Most definitely going back if I need another bike.
Selection
Very helpful and professional and knowledgeable. Found part I need . great customer service
David handled my business from start to finish. He gave me a shock pump on the spot saying he would warranty the one the exploded in my hands. Yes, a new Brontaiger shock pump exploded in my hands after 3 uses. He also handed me my bike rack I bought there a few days later. I was amazed at how fast it shipped at no cost to me. There was a very rude and confused customer giving him a hard time there, and I felt bad for him, but he stayed positive and helped me after. I very must enjoyed this store.
Friendly and accommodating
We had a great experience buying our Electric Bike, Jeff the manager was very helpful in the process.
I Love my new bike 🚲 thank you for your excellent service
Joel repaired my tires and gave me tips for keeping my bike clean and free of rusting. I appreciate his expertise and knowledge of bike upkeep and safety for me.
Thank you for your service; I will return.
I think above all else the personal touch of a salesman is essential when purchasing something with choices and diversity like a bike. In addition the help they provided was really encouraging
Very helpful employees.
Great selection! Helpful sales people!
The people their were very helpful and nice taking care of TREK problems. Also very informative about information on some new bikes that I was looking at.
Friendly, helpful and honest employees.
Great customer service and warranty
High quality products with outstanding service
Friendly, knowledgeable and helpful staff. Was a great visit
Great service and good inventory considering the massive shortages lately. Jax is easy to get to and provided quick pick up and set up of the new bicycle I ordered for our daughter.
The sales associate was very friendly. He answered my questions about products and made me feel more secure in my safety and choices when biking. I just moved to the area and I'm happy to have found you.
Friendly, knowledgeable and great selection on bikes
Very simple very easy quick and done thank you
Knowledgeable
The store has a large inventory of bikes and accessories. Walked into the store, the manager greeted me and asked what I needed and within a minute I had what I came for. Young man at the cashier station was also quite helpful. In and out within 15 minutes.
Quick and done. Also helped my wife load the bike to the car
In addition to being a gentleman and an expert in bike problems and repairs, Jason Barton is the number one reason we buy from Jax. He sold us Trek eBikes a few years ago and has a huge inventory of parts and accessories on hand to get us back on the wonderful Southern California bike trails..