based on 6480 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great shop and people
Explained things to me and told me what my bike needed. Treated me with respect and honesty. Took good care of my bike.
I'm not disappointed, but it was just a simple transaction experience. Not special enough for me to recommend to friends. No staff member offered assistance until I brought the product to the register.
By the way, $90 for a baseline bike tune (cable tightening, lubrication) is exorbitant
They are the best
The quality is very good. Every time I talk to guys at the stores, it's very friendly and answered all my questions. I'm enjoying being in DW family!
The was very impressed by the service I received from Maureen Darrell and others in the College Park store.
It is important to note that in the few visits to the store over the last decade I have been disgusted by the lack of attention and service by the store attendants. It has seamed as though people were not interested in approaching me if I was not looking at a bicycle with a price tag in the mutl- thousands of dollars. Snobishness? Elitism? Consequently I didn't visit the store more than once every couple of years. Sales lost, and money spent elsewhere.
Wanting to try more / different bikes I tried your store again.
I was very happy with the help I got in the store from the sales staff and from the technicians assembling bikes for me to try the next day.
Maureen greeted me within 5 seconds of entering the store and she and Darrell worked well together to offer suggestions and help me select a bike.
Also appreciated Jim's help in Casselberry where I picked up the bike and some additional accessories.
Your store is so Expensive every time I go to your store I feel like you guys over charge for everything
Patrick was so kind to show me how to work my bike and install a seat and lights!!! Will definitely come back soon.
The products are the products but the service is where your staff really shines above the rest!
Service department is very friendly and knowledgeable.
The customer service was fantastic.
Jerome was very helpful
Alex Shaffer was very kind and patient with helping me fix the issue with my bike. I greatly appreciate the speedy turn-around!
Professional and courteous. Thanks.
You guys always do a good job. Thank you very much for helping me take care of my bike.
Fast and efficient
Great and knowledgable staff. They keep my bike up and running so I can enjoy the roads and trails!
No comments
Fast, professional service, delivered by employees that will always make sure that you don't spend more money then you need to.
Love the customer service
Customer service and staff knowledge of bikes!
Great service, knowledgeable team.
Friendly and convenient
Professional personal that know bikes and products. Staff enjoys what they do and you can tell when you visit. I would not take my bike anywhere else after my exceptional service at David’s World Cycle.
The staff is very friendly and helpful. Ashley Clark does a wonderful job managing the store and is also a terrific bike mechanic.
High quality products, no gimmicky stuff. Staff is always friendly and we sometimes chat about races, events, etc. I am happy to give them my business.
I'll change my recommendation to #10, if I get the rear pouch that's advertised FREE in everything I see online, etc.
Staff is always helpful
Attentive staff. Answered all my questions. Took good care of my needs.
They replaced my crappy kickstand (which had been cut too short) with a terrific new one that mounts in the back. They were knowledgeable, friendly and did the replacement on the spot as a walk-in.