based on 3428 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is to notch! We've always received great service. Employees are knowledgeable and always willing to answer questions... even from amateurs like us!
Customer service was excellent!
Overall it was a very good experience and the bike was great. I think the only improvement I would recommend was when I first came into the shop I told them I was there to get a rental bike that I reserved online. I gave them my name and the sales person left me. I was waiting around for awhile thinking they were going to bring the bike up, but they still needed to set it up. No one communicated with me or told me they still needed to do this. After I asked another sales person, he explained to me the bike needed to be set up. After I received the bike, I was told I was free to go. Usually at other bike shops I've rented from, they have me test ride it outside and check back with you before you leave to make sure you were satisfied. Again, the bike was great. . These are just my thoughts on improvements.
First name removed
The mechanics were great to talk to, very helpful and went out of their way to get my bike back to me the next day (Sunday) even though they had a considerable amount of work in the shop ahead of me.
Good selection and 5 star service
Great customer service, very clean and professional shop.
Staff super friendly
Carlos was very good at fixing my mike problems. He is worth the drive to get our bike fixed. We will keep coming there for our biking needs.
Really like the guys. Friendly and work hard to get you what you need.
Erik was super helpful and patient, answering all my questions.
Was able to get seat put on right away, no wait time.
Everyone was extremely knowledgeable and enthusiastic. Went out of their way to have everything just right. Wide selection of products.
Helpful friendly staff. Quality products. And they'll always refill your tires with air when you're running low on a ride and pass by a store. I appreciate that!
I called looking for a bike rack for my comfortable. They looked up my car right then and it was waiting for me when I walked in and took the time to make sure it was right for my car. Great service.
Unbelievable service. Thanks Bill
Knowledgeable and great service.
Good service, always parts in stock, reasonable price
Better training for staff. Depending on who you talk to you get a different response.
You backup your work!
Everyone that works in this shop is always eager to help. They know you by your first name and greet you by name when you walk in the door. They make you feel more like a friend vs. a customer.
all of it
Quality products and friendly And knowledgeable staff
Great customer service by well informed staff. Premier products and lots of in stock bikes.
Everything
Justin listened patiently to every single one of my concerns/issues and addressed each one capably. Great followthrough with customizing my Catrike Dumont. I love my new trike! At age 62, I now have a new hobby that I can enjoy for decades to come! Great job!
Very knowledgeable and helpful, explains differences to help you make your own choice, no pressure to purchase
Very helpful and courteous staff
Thank you.
Great Service
Great Price
Great Bike
Always a friendly and knowledgeable staff that aren't just trying to sell you new or upgraded parts.
Service was prompt and courteous, no hovering or pressure to buy. Prices are average, products are quality. Knowledgeable staff.