Client Testimonials

It was our first cleaning experience with Merry Maids.Everything was nice and clean when I came home,it was nice to have a weekend where I didn’t have to clean....so satisfying!

The women that cleaned my house were friendly and professional

I like the dependability and overall consistency of quality. The cleaning service has some small differences from time to time (sometimes worse and sometimes better) but I have come to rely on your services and so appreciate coming home to a clean house. Let your staff know!! Thanks

Punctual, courteous service. Very thorough, always leave the house smelling good. I have had them for almost 15 years.

I have been very satisfied with the work you have done. The products seem to be doing the job well.

Nice Work!

Always Excellent Service... Do a Great Job Cleaning..
And gives me time to do other Things I need to do for my self..
Thank you !~

I like the service,because, it helps so much , due to working, and being busy. It frees me up, to enjoy life. I like the products, and I still have them use my products, especially with the floors. I'm glad for the servicemen. Thank you so much. Name removed

Great work! Thanks!!!

They do a detailed and thorough cleaning of our office. They work efficiently and quickly.

Love it!

Friendly and efficient!

Friendly and efficient

I'm not able to clean my home and they do a nice job

I've had only one cleaning; however, I was very pleased with their attention to cleaning & the products.

Everything

You use the products I prefer to be used.
And they a great job

I have been using your services for many years now and have continued to do so because you offer a reliable service at a good price. Sometimes the cleaning is better than other times, but never has it been less good twice in a row. I value the service you provide and thank your staff for helping us out for these many years.

Usually very thorough.

Linda has been doing a great cleaning job for us! HOWEVER, SOMETHING HAPPENED ON FEB 12 THAT WAS NOT GOOD, THAT WAS NOT HER FAULT!

Linda drove a MM truck. Since this had never before been an issue, parked in the driveway only a short distance from the front of our garage. When she finished work and tried to leave, she discovered the battery was dead in the truck. She tried a number of times to start the truck to no avail so she finally phoned me and asked if I knew anyone who could jump start the truck. The thing is, Linda had already tried to call the MM office before she called me but got no response.

All this was a problem for us because I had to be able to get out of the garage about 45 minutes later to take my husband to a medical appointment and there was no way I could get our car out past the Merry Maids truck. I did the only thing I knew to do which was to call our elderly neighbor to ask if he could help. He came as soon as he could because he is very kind but I was embarrassed to have to call him. I asked Linda a couple of times if she had heard back from you but as far as I know she never did as long as she was still at our house.

Linda didn't complain but I am complaining!

It is WRONG for one of your employees to be unable to contact someone from the office in an emergency. There is no reason you can't make sure someone is always available to answer questions or provide help. In our case you couldn't have gotten help here in time anyway for Linda to move the truck so we could get to our appointment on time. I'd have had to cancel if our neighbor hadn't come. But that isn't my point. My issue is that you didn't even answer Linda when she needed to let you know she had a problem.

Our neighbor was happy to help but it was an inconvenience for him. As I wrote, I was embarrassed to ask him to help someone who had been working for us, from a company that should do better. I probably should just have canceled our appointment instead of bothering him. But my point is that your employee needed help and advice and you didn't supply that in a timely fashion. If you had responded, I might have known how long it would take for a road service company to get to our home to help your employee and perhaps I could have rescheduled my husband's appointment for a couple of hours later. As it was, Linda could have been there for hours! And what if I hadn't been home? Linda would have been stuck in our driveway for goodness knows how long. We live in a small neighborhood and this one neighbor is the only one home in the daytime most days.

I hope you will change your operation and that in future someone will always pick up the phone when an employee calls. It's disconcerting to me, as your client, to know you don't support your employees this way when they are visiting client homes. I hope this was a "one-of" aberration but I'm sure it isn't because I have tried to call your office a few times during the work day and there has been no one there.

(And yes, in future I will ask Linda to park in a different place!)

I hope you will respond to my comment.
Name removed. Waynesboro

Everything!

I like the cleaning. It reall helps me to have a good cleaning when they come, and it helps due to my work hours.i really appreciate them so much.

Reliable and courteous, punctual. I do not agree with all products and ask that some of my own be used instead (Pledge for dusting; Mr. Clean for kitchen floor; Murphy's Oil Soap for wood- and tile floors).

Great job! Thanks!

Exceptionally professional, extremely thoroughly & quick

Very nice people do the cleaning and being handicapped they are wonderful,

Consistency

I Always feel confident that I will come home to a clean house

The team members are very friendly and are receptive to requests - like dusting ceiling fans in the winter, when most folks are Less likely to use them., I suppose.

Sarah & Mercedes are 2 Team members that Really Do a Great Job here in the Harrisonburg, Va. area !!!

Very efficient and the products are too.