Customer Testimonials
They were on site very quickly and stabilized the damage from water
The project manager Kirk was amazing! He was empathetic to the crisis situation I was in. Very respectful. He alleviated my stress from the first time he entered my home to assess the damage. The communication was great. He explained to me what was happening and what to expect with the process which alleviated much stress as this was my first time having a situation like this. My home went through significant water damage.
Kirk coordinated all the crew and sub contractors for both the clean up and repairs. That took off a tremendous amount of stress as I would not have known where to start. The companies that were contacted to do work ie. floor installation and cabinetry repair and installation were also fabulous. Quality service was provided by each person from that team that entered my home.
The crew arrived on time. It was communicated to me when they would be coming. They had a lock box they could use for the times I wasn’t home. They communicated with me respectfully and made me feel very comfortable. Which is important as a single female.
The clean up and repairs was completed in under 3 months. I couldn’t be more pleased with my experience with this company and with the team of people that came in to do the work.
I have been sharing non stop with family, friends, and neighbors about my positive experience with Service Master Tillsonburg. I wouldn’t recommend anywhere else. I feel this company goes of and beyond to make sure the customer is happy. The crew each came in with a positive attitude and a good energy. Strong work ethic. It definitely reduce the stress of the situation and made it a pleasant experience.
I can’t say enough good things about this company. Clearly the owner treats his staff well and it shows in how they do their work.
The crew would clean up so well after they did their work. I didn’t have to clean up after them. They had respect for my home. Then the complimentary service in the end to tidy up any last things plus steam cleaning my carpet. It was great from the beginning to the end!
I strongly recommend service masters Tillsonburg for any person needing restoration services. They are the best!
On time, professional, work well done and courteous.
Excellent service, and wonderful staff….thanl you so much for your help.
Kindest regards..Peter Hetzler
I have confidence in Brian my progect manager
Neville was extremely helpful and knowledgable
fast and efficient very nice people
They were very prompt and helpful in getting my Mothet's home back to rights again.
work and repair done in a timely and efficient manner, highly recommended !
Good communication by phone and in person. Answer questions well. Work quickly. Ask for feedback if needed. Work area very neat and clean.
The service advisor was understanding and always punctual. His crew was great cleaning up and repairing the damaged area.
Attention to detail
Flexibility when dealing with uncertain timeline and parameters
Great People to work with all around
They are very professional and kind and helpful. I would highly recommend their services to anyone. They came quickly and everyone whom I had contact with was very friendly and nice.
They did there job an clean up an on point with there request
Very good job done and friendly employees.
Haven’t done anything other than clean up quickly
Fast and professional
They were organized in their approach to restoring to the original shape. Everyone that came to work on the project were excellent .
One service that looks after every aspect of a household disaster from removing water in the case of a flood, to serving as a liaison with insurance, to documenting what is damaged and discarding it, and removing and storing what is still good. A flood is time sensitive and requires an immediate response . I’m not sure how we would have dealt with our flood without their help. I look forward to working with them on the restoration of our basement.
Best guys in the Business!!!!
I was happy with the quick response to my situation. They did a great job of drying out the water damage that was caused by a leaking hot water heater.
Speed of communication. Quick service. Very thorough.
We’re on schedule for the most part and very careful when packing and restoring. Removal of fridge was not handled well and overall cleaning needs improvement
Very friendly team! The packing up of our belongings was so efficient and organized (special thanks to Jordan for that awesomeness!).
I was away (husband at work during the day) when the majority of the work (floor being ripped out due to flood) was to be done. They accommodated this with a lockbox and were extra careful with our dogs who were upstairs. I’m sure they had to put up with a ton of barking but they got the job done before I came back from my trip.
Thanks to Will who answered all of my questions and was just an overall nice person. Thanks again to all of you who helped fix the mess that was my basement!! It is very much appreciated.
Promptness and responsiveness
They were quick to come clean up after the flood. The work they did to repair the damage was done very nicely. Workers were polite and knew what they were doing
Personal contact during process
I was extremely happy with Service Master Restoration Service The first contact with David Dyck at about 9pm on a Friday night of a long weekend, David was ready to come out to assist in start to care of me. I had a flood in my house and all my floors had to be replaced.
The next morning David was out to assess damages and he had a crew bring in equipment to dry out my house. I knew then that I was in great hands. They took care of everything. They came in, pack up my house, *took it to storage and moved me back, setting as much as they could back to the original locations.
They took away the stress and dealt with all the trades, while keeping me updated at all times. They were wonderful to work with, from the project manager, to all the other people, who made things happen in a timely manner.
They took all they stress away!!!
I thoroughly recommend Service Master Restorations as they go to people ! I can't thank
all of them enough for their excellent service.
Alicia Spenst
They were professionals from beginning to end.
They gave me a quote and stuck to it also very thorough and efficient.
They cleaned up well after both tearing apart and repairs and dry walking.
Would recommend them to everyone.
Thanks Kathy
We were pleased w/the service and work done ~ very hard workers ~ they all did a great job ~ thank you...