What our customers think of us!

Constantly having issues with the floors, the bathrooms, no high dusting. Not restocking soaps. Extremely disappointed in this service.

Ralfael is amazing! Anytime I need anything or have a special request he is more than happy to help.

Our clinic just doesn't seem to be clean or smell clean even after they come. There have been many occasions my staff has complained that the floors have had the same spot on them for days. When you staff leaves a list of things we need (even though we have a book for that) I usually find a sticky note on the floor in some random place of the office. Haven't been happy with service in over a year, but stuck in a contract.

I've asked several times that if Jaoa has concerns, problems, etc. regarding the church property that he contact me. He is still calling the school's administrator as his first contact.

Our bathrooms & kitchen areas are not being cleaned properly. Reception area floors looks like it has been cleaned with dirty water. We asked that the vents in the reception area be cleaned, the person who cleaned used a chair to stand on and climbed onto the reception desk to clean the vents. Dust was left on the reception desk. On Sunday 12-15 at 8:00am, the cleaning person was asleep in their car when a couple are employees came into work. This person had left by 8:30, did not come in at that time. We really don't think the service is doing a very good job.

A+

As always, the service is dependable and very helpful to our operation. Heloisa takes good care of us and goes out of her way to make sure that we're happy with the quality and focus of her work. Our customers appreciate having a clean and tidy facility to call home.

Continually missing emptying all office trash cans, didn't even wipe off kitchen counters, have not cleaned vents as discussed during last sales visit weeks ago. Also dumped our trash in neighbor's dumpster not ours, upsetting our neighbor greatly.

It is too soon to tell. After the first cleaning things were good.

Very professional presentation and the clients are satisfied with the results.

mop floors in kitchen, bath, wipe off desk tops and cabinet tops, and clean the kitchen sink. All left undone for last 2-3 cleanings.

We will be canceling service at the end of contract. They miss something very time they have cleaned.

Jan-Pro team is great to work with.

More thorough on cleaning. Attention to detail.

The bathroom has been left looking unclean inside the toilet bowl and around the sink. Counter tops have been left un cleaned.
The floors are left with marks or debris that we have to pick up the next morning.
Doesn't look like any high dusting has been done since we started with the company.

Quick Response, Friendly Staff, Excellent Work!

Kayla was friendly and responsive
Brandon was excellent and left our office spotless!

Your team goes over and above to do a great job

Cliff is dependable and does a great job.

The staff is very considerate and pay attention to the details and any requests. We appreciate the excellent communication back to us when they see an issue for maintenance, etc.

The present team is very detail, on time, caring. They do a great job. This is the first team we really like and enjoy since we are with Jan-Pro.

great staff, very professional!

Kendra Parajuli is doing an amazing job, we just recently started with Jan-Pro and every Monday morning when I come in, the office looks and smells very clean. Very satisfied client!!

The quality of cleaning is not consistent. The cleaner does not clean all rooms the contract states. He forgets to empty some trash cans. He does not sweep or mop some days. Too many issues to list. Very dissatisfied. The upper management has been very professional, but the actual cleaners have not been sufficient.

They do a nice job for us, and their communication is pretty good.

Martha's office was not cleaned last time. Her's is the only office that is locked, but the key you have will open it.

Thanks,

First name removed

Before they changed our cleaners our was well kept and properly cleaned. Now all they seem to do is empty the trash cans

I don't like the fact that I cannot set up automatic billing with my credit card and furthermore, there is an astronomical $10 charge just for using a credit card! We use credit card processing every day, send invoices and bill to clients that they can pay in multiple ways and we never charge a ridiculous $10 fee, because we aren't charged anywhere near that.
ACH and EFT is antiquated. The fact that you'd prefer to wait on a snail mail check in the mail and take the time to process that, in hopes that it doesn't bounce, over accepting credit card payments that can be billed automatically, is beyond me.
So; no, I cannot recommend your services for this reason, which is a shame, because our local Jan Pro owner is wonderful and did a great job!

Had not been a previous customer yet, Jan-Pro responded with VIP priority to my company's need for an emergency cleaning. Smooth and easy process.

I have noticed our service slipping, as of the past 2 months. We completely ran out of paper towels; however, the staff did not even notify me that we were running low on multifold paper towels for the restrooms. So, yesterday, one of our guys had to run to the store to get extra paper towels, since we have a group in our conference room for two days this week.

In addition, earlier this week, I had to remind our Site Supervisor to let his team know that our ladies handicapped stall had been out of toilet paper for two days. These are on top of other concerns that I detailed in an e-mail to him prior to these two incidents. I am hoping service improves, because, although Alex provides excellent customer service, I will still need to make a switch, should his team not improve how they care for our facility.

Very impressed with William and his team. We receive exceptional service daily, if there is ever a question or concern William is just one call/text away. I highly recommend JanPro to anyone looking for a new cleaning service.