What our customers think of us!

CONSISTENT IN CLEANING OFFICE SOME DAYS SPOT ON OTHERS MOT SO MUH

My flooring does not look good at all. It looks like one bucket of water is used for the entire front dinning room. I have drains that are not being cleaned. Underneath my food service line does not get swept or mopped at all. I had to speak with them about high dusting they are getting better with this. I have plenty of pictures from the past few weeks. We switched over to you all and we are paying more money for lower quality work.

Professional , Courteous staff, Jeff Is awesome.

They should have a checklist they go by. So when they are exiting the building, they don't forget to set the alarm, take the trash out to the road, leave cleaning supplies and rags behind. Need to be more detailed!!!

The attention to details is not consistent each night. There are times that areas are completely missed. There are times that the fine details, corners, window ledges, stairwells are not cleaned well.

Consistant & dependable and does a good job.

These people are wonderful they will work with you to get the service you deserve. this is the only Cleaning company i will ever use. Thank you Jan-pro

This company's cleaning service from day one of the cleaning crews that clean two of our clinics have not of half way satisfaction. The manager over the cleaning crew continuously makes excuses and promises management she will address issues and seems really concerned the exact same reports of cleanliness from the clinic staff are reported each time the cleaning crew comes out.

The young woman that I have cleaning my business at this moment is doing an excellent job. In the past I have had people that have not done an excellent job. In order to improve all your people should be trained and they should follow through with what is expected. I have not always had that type of luck, but right now I am thrilled with this young lady.

Awful.

We have not heard from our rep or seen anyone regarding our service

Unprepared staff.

The service is poor , cleaning is always half way and not well done. The office does not look clean is always dust and the floors are horrible. We have to constantly call and they make promises, but nothing changes. They have the same people therefore the service remains the same. Do not recommend them

SEEM TO BE DOING A GOOD JOB.

I tried to change my score to a 2 but it would not let me. We are disappointed in our service with JanPro at this point. I have tried to make it clear to the franchise owner that he does not need to make random visits to our office unannounced and that we want out office cleaned the second Friday of every month in the afternoon. He has missed two Fridays in a row. I also find it weird that he came to watch what his employee was doing and stayed most of the appointment and then came back. He told one of our employees that he was not impressed with what his employee had done even though it was what we asked him to do. He also said he was coming back that next Monday to correct things and next showed up. We are a very busy office and do not have time for inconsistency. I also have tried to call the office in Jacksonville and cannot seem to get a call back. If we cannot get a handle on these issues we have no problem moving onto a new cleaning service. If you need to reach me you can call First name removed at Phone number removed. Thank you.

service

Maria - she’s the best...a part of our “family”!

Very Responsive every time. They do excellent work!

Our associate is wonderful, she does an excellent job.

Things are going great! Karina is doing fantastic!

It seems like there is not a whole lot of cleaning going on. I see the same things on the floors for days. The counters are dusty. And many times, supplies are not refilled.

Can’t depend on the sub contractors.

Things are not consistent. Sometimes the cleanings are great, other times its as if our crew didn't come.

we discussed the issues and still have not resolved them.

communication

I like the constant interaction with my cleaning crew (John Riebe) and our field service consultant (Fernando Vargas). I can tell that both men are very conscientious and take pride in their work. Anytime I leave a note for John it's taken care of immediately and when I speak to Fernando my concerns are addressed appropriately.

Fernando has gone above and beyond trying to keep our account and we appreciate the feeling that we are more than just another number in your sales chart.

First name removed Riggen

Cleaning is just average. No attention to detail and major things get missed all the time.

The cleaning is not consistent and the crew at our Atlantic office has not been cleaning thoroughly.

It's done on time and thoroughly.

Tina is excellent however when I was sent a fill in when Tina was on vacation last year they were not a credit to your company