What our customers think of us!

Timely, complete, professional

the company and the service provider are very professional, pleasing, caring and approachable!!!
Also their fees are affordable and fair!!
they use quality products.
I would recommend Dave and his Company JanPro.

The service did not start out well but now with Paola and Jaqueline coming here consistently, the service has improved considerably. Paola has taken instruction very well and we are happy with the work they are doing!
Barb

I have had to put signs and point to where to clean. Our outside bathroom has not been cleaned for a month if not longer. . gum is in the urinal. etc. In the women's bathroom cleaner under toilet for weeks. That is enough. My manager has asked me to cancel the service he does not care what it takes.

Cleaning was good. I was asked to write a check and a Jan Pro associate would collect it personally. Check was written and picked up by Jan Pro. A couple of months later, I started getting calls asking for payment - including threats of collections.

Apparently the first check was lost. When my office indicated we would have to issue a "stop check" on the first one, which would incur a cost to my office, the Jan Pro rep would not adjust payment to cover the stopped check.

Very attentive.

Heloisa is the best!

Excellent service

The staff is very personable and assist with keeping an eye on the products and any issues in the building.

Pleased with my new guy!

Cleaning lady works hard and is thorough and reliable and communicates quickly when we need it.

Repeatedly did not do the contracted job and calls to complain only fixed it for that day, the next scheduled cleaning still missed doing their job. Tired of calling with no resolution. I have cancelled our contract with you.

Generally very responsive - distribution of regular QC inspection reports can be improved.

Great Service!

the communication and the professionalism

There is often debris left behind. They don’t clean behind chairs, only around objects on desks, etc. it just isn’t very thorough and we are a medical facility and can’t have things like food sitting behind a chair for weeks...

We have been finding that the top lock is not being locked when the cleaning staff leaves. Kitchen table is not always cleaned. The glass panels in the conference room and offices need to be cleaned.

Constant dissatisfaction with the inconsistent service provisions

My current cleaning team is excellent. However, it took 3 tries to make that happen. The others were very argumentative and ignored requested areas to be cleaned.

Carina always accommodates our schedule and business need changes when need be

Its been very challenging to find a crew that can clean our office properly.

Jan Pro is a great cleaning company, they are attentive to our needs and quick to respond if we are unhappy in anyway. I would definitely recommend them!

Great service!

TWICE THEY CAME OUT TO DEEP CLEAN OUR KITCHEN. THE FIRST TIME WAS NOT DONE CORRECTLY. THE TEAM THAT CAME OUT ONLY STAYED ABOUT 2 HOURS TO DO A DEEP CLEANING. WORK WAS NOT DONE TO A SATISFACTORY LEVEL. AFTER SEVERAL VISITS AND SPECIFIC INSTRUCTIONS AS TO WORK THAT NEEDED TO BE DONE. THE TEAM ARRIVED VERY LATE AND SEEMED VERY TIRED. THEY HAD JUST LEFT FROM WORKING AT ANOTHER JOB BEFORE COMING HERE TO "WORK AND CLEAN". THE VERY ITEMS THAT WERE POINTED OUT TO BE CLEANED WERE NOT. VERY FRUSTRATED AND DISAPPOINTED IN THE SERVICE AND WORK. PAID A LOT OF MONEY FOR NOTHING MORE THAN A MOP JOB. WAS TOLD WE WOULD NOT BE RESPONSIBLE FOR THE FIRST BOTCHED JOB. WE CONTINUE TO RECEIVE INVOICES AND CORRESPONDENCE FROM A COLLECTION AGENCY FOR PAYMENT. EVEN AFTER SPEAKING TO THE SALES REP. THAT CAME OUT AND SAID " YOU WILL NOT BE RESPONSIBLE FOR THIS INVOICE". LET US MAKE IT RIGHT AND COME BACK AGAIN.

Constantly having issues with the floors, the bathrooms, no high dusting. Not restocking soaps. Extremely disappointed in this service.

Ralfael is amazing! Anytime I need anything or have a special request he is more than happy to help.

Our clinic just doesn't seem to be clean or smell clean even after they come. There have been many occasions my staff has complained that the floors have had the same spot on them for days. When you staff leaves a list of things we need (even though we have a book for that) I usually find a sticky note on the floor in some random place of the office. Haven't been happy with service in over a year, but stuck in a contract.

I've asked several times that if Jaoa has concerns, problems, etc. regarding the church property that he contact me. He is still calling the school's administrator as his first contact.

mop floors in kitchen, bath, wipe off desk tops and cabinet tops, and clean the kitchen sink. All left undone for last 2-3 cleanings.

We will be canceling service at the end of contract. They miss something very time they have cleaned.