- Phone: (407) 244-0110
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based on 1794 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am in Jacksonville, FL, not Orlando
We went through 3 different crews and none of them did the basic cleaning job that they were hired to do. We work with children and we needed a cleaning company that specialized in cleaning daycares/ preschools. Your website specifically said you were trained to clean preschools and understood the importance of disinfecting, etc. This is just not true. None of the cleaning crews understood what it meant to disinfect toys and how to do this. We had to demonstrate for them how to clean toys. Jamil was the supervisor and the only time our facility was cleaned perfectly was when he did it himself. We were constantly having to tell him that the crew did not vacuum, clean the interior glass doors, wipe counter tops, wipe window sills, etc. Some workers brought their children when they came to clean without our permission. There were times when the toilets were not even cleaned. It just got to the point that it was too much of a hassle to deal with the issues every week.
Service has been great!
great job
Rosie with Jan Pro is very professional and thorough. They offer great rates. The customer service is great.
First, I want to say that Pam has been wonderful. She has answered phone calls, arranged for meetings, measured for quotes and even brought us donuts! Thank you PAM!
Second, the service itself was extremely poor. There were several missed deadlines. When we met with the workers, we were promised they would come in to do the work, and they did not show up. Or they had an "emergency" somewhere else. When we had an "emergency" the work was shotty at best. We were supposed to have 5 layers of wax put on our floor, but when we buffed it one time, the entire wax coating came off!
Finally, I am very unhappy with the service that we received, the lack of the quality of the wax coating, and the frustration that has been involved with this job at IKCA.
We are very pleased with the ladies that service our office.They are efficient and friendly.
Great service
Very professional took care of any issues right away very happy recommend them
Great team, excellent work
They do an excellent job and go above and beyond when we have special requests. Ana is wonderful to work with.
Introduce supervisor onsite. Coordinate with the customer POC for sign off on work.
Establish a clear understanding of scope of work going in to the job.
The cleaning crew are very respectful and professional. The office is always in great standards when they clean. No complain.
I don't feel that my place of business is being cleaned appropriately. The floors are dirty. There is no way someone can clean and clean correctly in one hour. Very disappointed
Team is struggling to get the windows and mirrors cleaned properly. Also don't like the janitor's equipment being stored at the studios, which I requested not to be done because we have limited space.
Good work!!!
We have been using Jan-Pro for over a year now ! Stallone is awesome I would recommend her to anyone ! Tony our area rep is also always available if I have any questions or concerns!
Great People. Do excellent job
I can't seem to get a call back from Oscar my account manager. Your cleaners are only supposed to come on Sunday's and yet they continue to come on Mondays. I have contacted via text as well as by phone and no response. Please help!
For years it has always been on Sundays, but now they are coming on Mondays. We sometimes work on Mondays and I do not want cleaners cleaning while I am doing hair.
Please address this problem asap
Beth Adan Owner
they did not clean my office properly. Get this corrected asap
The team is always responsive and has amazing customer service.
Thank you!
They are doing an excellent job.
Heloisa and Fernanda are the best cleaning team we've ever had! They are thorough and go above and beyond. They are kind and friendly and so great to have as our team!
appliances, behind appliances, counters and cabinets in breakroom need more attention, glass lots of streaks and carpet several areas missed or done poorly.
We were very pleased with the strip/wax crew from Jan Pro. They were professional and truly cared about their work.
Very poor quality of work. Missed deadlines 3 times. I will not use again.
I have repeatedly informed you that the cleaning person was not doing a thorough job. There has been the same piece of trash a green gum wrapper behind the bathroom garbage can for 4 weeks of cleaning. She is obviously not picking up and moving things that she should to clean.
Cleaning staff is very friendly, efficient, and communicates very well with us.
doing well
More consistent total cleaning.