What our customers think of us!

Great service and great management team

Everything is still going very well. We were very fortunate to end up with Alex as our point of contact, because he's very understanding and responsive. Jan-Pro is still going strong as our go-to.

Prompt response; great service; thorough

Overall they have been a very professional and dependable cleaning crew. When problems develop, they are quick to address and correct them.

I thought the floors were a little dark and dingy. The response time was a little slow. I thought the floors would have more of a shine to them. The price was fair and the work did get done as promised, so it wasn't all bad.

Everyone has been so friendly and easy to communicate with

Do a great job with our office each week. Very good with not disturbing the work stations in the office and are always here the same time each week.

Pricing is too high.

The regularly scheduled cleaning of the Clubhouse has been good with the exception of reminding the cleaner to dust the bottom of the table in the library and not to use Lysol wipes on wood furniture.
We have had several new homes construction cleaned and the cleaning was not even fair. the patio door track was not vacuumed, the window sills and blinds were dirty. The tops of fridges and inside cabinets and shelves were not wiped out. Twice we had to call for someone to come back out and clean.

They are very responsive, and flexible to meet the needs of our Church. Always professional and have consistently been very pleased with their work.

The professionalism of our franchise owner, John Riebe, and the Jacksonville supervisor, Fernando Vargas. This includes the cleaning of the building along w/the communication between them and me.

Great communication!

Nini is exceptional in her communication and very professional but the sales rep was very misleading causing a lot of unnecessary frustrations.

Our floors are regularly dirty and have build up a layer of dirt that our team communicates needs cleaning but remains ignored.

Cliff is doing a great job!

It started from the beginning. The cleaning is not consistent. The windows are smeared and dirty in the foyer area of the lobby.

I have had dust accumulating on my desk for the past month. I have even wrote "not clean" in dust letters and nobody even notices. I have pictures of it if you need them and I'm the administrator of the office so I can imagine how the rest of the office looks. Attention to detail.

Poor cleaning service

I very much appreciate the relationship that I have with Jan-Pro

It was very pleasant to walk into a clean office on Monday. My Jan Pro rep - Bruce Briggs always does an excellent job taking care of our office. Thank you Bruce!

Maria - absolutely!! She’s detailed, thorough and does a fantastic job!

Thank you Rick! for an awesome JOB! Continue doing what you're doing!

Regards,

First name removed

We haven’t had a single month go by without an issue of either our old cleaning crew, or our current one (replacement due to the issues with the previous one). We’ve tried and tried to make things work, but after three supervisors and two crews and still, our bathrooms are never completely cleaned, floors aren’t always vacuumed, etc.

I will not recommend this company to anyone, and instead would recommend they do not use them.

We did not have a good experience. We had to hire someone else to reclean the unit.

you actually clean! our last service was awful. when jan pro started, we walked in to a clean, fresh office ! Has been consistent since. communication and customer service is great as well. thank you!

With any successful business relationship it's all about the people and the services they provide. We remain pleased with both.

They are quick to fix any problems with the cleaning of the office.

they know

Not an exceptional cleaning company .

Our floors are not being cleaned. Coffee spills left untouched, Please contact me. Email address removed or Phone number removed

Thank you

First name removed