Customer Testimonials
Your commitment to keeping my yard looking good.
service person explained service
Good communication before & after treatment
Kevin came to spray our shrubs to prevent insect infestation, and to fertilize. He did an excellent job, and explained to us what he was doing and why. He is very knowledgeable and personable.
Customer service oriented and timley
On time and do a thorough job for a reasonable price
Lawn looks good
That they do a great job scheduling services. The tree and shrub employee who services us is so pleasant and does a great job on our property.
Kevin K did a very good job when he came to service my yard. He explained the service and was very good at applying the treatment, the best I have seen from Tru Green.
I would like to have him service my yard for the rest of this years treatments.
Thank you Kevin!
Marked improvement in our lawn. Great customer service, especially from Ike.
I'm always emailed for the date of my service. They keep me informed and I have a number to get in touch.
I don't have to do my own yard
Waiting to see the results from your last applications. Regards, Name removed
Communication
They notify me each time they come to my yard to do work. Also, Donna Thomas with accounting is always quick to answer my billing questions.
Prompt service and the results
I've been using tru green forf 6 yearscsince moving here. have never had a problem and I'm satisfied
Convenient, on time, seems to be se technicians most of time, email / feedback when done
Jay was very professional. Thank you
We appreciate the notices received regarding upcoming lawn service. Most recent service was 3/15/23. Our Lawn Care Specialist, Joel W, is knowledgeable and professional. We feel confident in using Tru-Green for our lawn needs.
Most often we are very pleased with TruGreen. The only problem we have is that we often don’t know what was done on a visit. We have dogs and need to know when they can walk on treatment, when should we water, etc.
Kevin K provided service this week. Due to other issues, Trugreen was about a month behind and I didn't get a pre-emergent applied in February as expected. But Kevin K did a thorough job of applying potash and explained what he was doing for the yard. I wish we could count on Kevin being assigned to our yard this year! I am served out of the Myrtle Beach office, branch 5623, and unfortunately there has been a great deal of turnover in staff in the several years that we've had the Trugreen Service. They tell you on the phone that you don't have to be home when they come to service the yard, but we've found there is a big difference between what gets applied when you are home versus when you aren't. Overall, my yard looks better since we contracted with Trugreen, but a homeowner still needs to be actively involved.
Your service is good, but I still have some weeds that keep coming back.
The employees that I've met have been courteous and professional. The condition of my lawn has steadily improved.
Professional. Detailed treatment receipt. Yard signs after treatment.
On time and good job done
on time, quick, as per the contract, friendly knowledgeable applicators
I like the friendly helpful technicians like George N.
Thanks George for the good job today. It was nice chatting with you. See you next time.
I completed a prior to this one today explaining why i was so upset with your service. I was truly shocked that someone read the results of my survey AND then called me, Custome Care 9118. We discussed the issues I have had repeatedly in the past and how to rectify them. I then asked her to send another survey to me.
The purpose of this survey is to confirm why you placed 9118 in the position she takes seriously. She is polite, concise, knowledgeable and kind. I recognize good customer service when I receive it as I gave the best possible customer service to each and every customer. 9118 is a gem. Please take good care of her.
Many thanks,
Maureen Last name removed
The people that come, especially George are very courteous and polite and they listen to your problems and he has gotten back to me when I had a problem