TruGreen
240 James Jackson Ave
Cary
NC 27513
United States

Customer Testimonials

Report a concern   August 30, 2023 — Rated 10 out of 10 by K.S. Your TruGreen Branch
What do you like about our services?

efficient

Report a concern   August 26, 2023 — Rated 9 out of 10 by S.H. Your TruGreen Branch
What do you like about our services?

My specialist is Gregory Rea for the trees and shrubs. I have a lot of questions due to my gardening inexperience. He is always very patient and helpful. He goes above and beyond!

Gregory has been my specialist since 2021. I added lawn service to my account last year at Gregory's recommendation.

Report a concern   August 25, 2023 — Rated 10 out of 10 by J.C. Your TruGreen Branch
What do you like about our services?

I like your accountability, updates, and messaging.

Report a concern   August 23, 2023 — Rated 9 out of 10 by R.S. Your TruGreen Branch
What do you like about our services?

Associate , who I saw out in the yard did explain what he was doing. He was nice, pleasant.

Report a concern   August 22, 2023 — Rated 10 out of 10 by Eric Handy Your TruGreen Branch
What do you like about our services?

Most of the different techs actually acted like they cared. On the other hand there have been a few that weren’t truthful and not professional as they missed huge areas in an effort to be quick.
I’ve been a customer for about three years now. I can’t see a consistent treatment plan . I still don’t have grass where grass didn’t grow before
Beginning to question your. Commitment to the customer!! Seriously…

Report a concern   August 22, 2023 — Rated 10 out of 10 by B.G. Your TruGreen Branch
What do you like about our services?

Great technician service and customer service. I’ve been using them for many years now. Good work and they listen to my requests.

Report a concern   August 22, 2023 — Rated 10 out of 10 by Burke Gillis Your TruGreen Branch
What do you like about our services?

Jawann Brown did a great job with my mosquito and pest control, thank you for being thorough around my front porch and back deck; noticeable difference and have been able to spend lots of time outside without any pests bothering me or my visitors. Great service and noticeable difference, thank you!

Report a concern   August 22, 2023 — Rated 10 out of 10 by Burke Gillis Your TruGreen Branch
What do you like about our services?

Jawann Brown did a great job with my mosquito and pest control, thank you for being thorough around my front porch and back deck; noticeable difference and have been able to spend lots of time outside without any pests bothering me or my visitors. Great service and noticeable difference, thank you!

Report a concern   August 20, 2023 — Rated 10 out of 10 by M.B. Your TruGreen Branch
What do you like about our services?

The technician was very friendly and knowledgeable

Report a concern   August 18, 2023 — Rated 10 out of 10 by Karen Clairmont Your TruGreen Branch
What do you like about our services?

I learned the type of grasses and weeds that were in my lawn. The tech let me know what treatment would be applied and the expected results. He was very personable and knowledgeable.

Report a concern   August 17, 2023 — Rated 10 out of 10 by R.B. Your TruGreen Branch
What do you like about our services?

If there has been a need to reapply a treatment you have done so in a timely manner.

Report a concern   August 16, 2023 — Rated 10 out of 10 by Art Kirkwood Your TruGreen Branch
What do you like about our services?

Dertric was very professional and courteous.

Report a concern   August 16, 2023 — Rated 9 out of 10 by I.A. Your TruGreen Branch
What do you like about our services?

Your customer service is good.

Report a concern   August 11, 2023 — Rated 10 out of 10 by Burke Gillis Your TruGreen Branch
What do you like about our services?

Glenn Womble came out today to do my lawn service, left a huge list of notes, what he saw and recommended. I appreciate the thoroughness and attention, thank you for all you do; keep it up! I know weeds can happen year after year, but it's getting better year after year - even the neighbors have said they've noticed the difference. Thank you!

Report a concern   August 9, 2023 — Rated 9 out of 10 by T.J. Your TruGreen Branch
What do you like about our services?

Treatment is right on time and appears to be effective. The lawn needs more weed killer and overseeding with fescue. Thanks for your service!

Report a concern   August 8, 2023 — Rated 10 out of 10 by C.J. Your TruGreen Branch
What do you like about our services?

Good and reliable.

Report a concern   August 8, 2023 — Rated 10 out of 10 by Bill Marlow Your TruGreen Branch
What do you like about our services?

Great communication consistently. Whenever I have the occasion to see the techs, they are always friendly.

Report a concern   August 8, 2023 — Rated 10 out of 10 by A.L. Your TruGreen Branch
What do you like about our services?

Khryste is the most friendly person!

Report a concern   August 8, 2023 — Rated 10 out of 10 by A.L. Your TruGreen Branch
What do you like about our services?

Best managers…. They are friendly and available whenever I ask for them.

Report a concern   August 5, 2023 — Rated 10 out of 10 by L.D. Your TruGreen Branch
What do you like about our services?

Specialist is James Hoile-scores a 10

Report a concern   August 2, 2023 — Rated 10 out of 10 by R.P. Your TruGreen Branch
What do you like about our services?

It’s all done right!

Report a concern   July 29, 2023 — Rated 10 out of 10 by T.S. Your TruGreen Branch
What do you like about our services?

Great service

Report a concern   July 28, 2023 — Rated 10 out of 10 by Vince Perniciaro Your TruGreen Branch
What do you like about our services?

My yard was serviced by Lonnie Forte! Lonnie was a very likeable guy who did an excellent job servicing my lawn! When I went out to meet Lonnie he had already spread the fertilizer and could see the granules. Then in 92 degree temperature he went around the entire yard, front and back and sprayed for weed control. Please reward him with a job well done and a monetary gift, he deserves it! Thanks Lonnie for doing a great job under hot conditions! God Bless!

Now for TruGreen. The only reason I gave you a 10 was for Lonnie's sake! May 10th was my last service prior to this current one. The weeds in my yard were never so bad as this year. I would like to have Lonnie as my permanent service rep! Every time I get service there is a different rep. And the quality of service is different with every one who comes out! Keeping the same service rep in his or her own territory will give them more familiarity with the yards they service and their customers! And there is a trust and rapport built up between customer and service rep! I speak from experience being a service rep with Xerox Corp. for 21 years! I know customer service and I know how to keep customers very happy!
TruGreen needs to reevaluate the entire structure of their company and make some serious changes focused on the customer experience and not the 'bean counters' data. These young guys coming right out of college have no idea what customer relations is all about! All they care about is the bottom line. This is wrong! Those service guys, not the 'bean counters' are the face of your company and need to be treated well.

Report a concern   July 26, 2023 — Rated 9 out of 10 by Shannon Ramaswami Your TruGreen Branch
What do you like about our services?

It is done with in a timely manner and with minimal disruption to my family’s schedule.

Report a concern   July 25, 2023 — Rated 10 out of 10 by J.H. Your TruGreen Branch
What do you like about our services?

Quality of service. Concern for customer.

Report a concern   July 25, 2023 — Rated 10 out of 10 by K.J. Your TruGreen Branch
What do you like about our services?

I like they are friendly and efficient

Report a concern   July 24, 2023 — Rated 10 out of 10 by R.K. Your TruGreen Branch
What do you like about our services?

Chris was very thorough and answered all of my questions patiently.

Report a concern   July 19, 2023 — Rated 9 out of 10 by Madeline Moyer Your TruGreen Branch
What do you like about our services?

I like that you give me a heads up about the next service, and are prompt in doing it.

And always leave a note about it afterward.

So far, the lawn has been looking very good. We have been lucky to have enough rain recently which goes a long way.

Report a concern   July 19, 2023 — Rated 10 out of 10 by E.O. Your TruGreen Branch
What do you like about our services?

Very professionals and excellent technicians

Report a concern   July 19, 2023 — Rated 10 out of 10 by D.O. Your TruGreen Branch
What do you like about our services?

Technician very likable and accessible.

I would like an evaluation on one of my cherry trees that is not doing well.


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