Customer Testimonials
The TruGreen specialists that come to our house to service our lawn are polite, professional and open to answering any questions we ask about the product being put down.
These specialists know how to take care of your lawn. Money well spent.
Our Specialist, James Whalen came by today 5/19 for a mosquito spray and he is always very careful and does a great job. I appreciate the thoroughness of the work.
Our Specialist, Trevon Bates came by on 5/13 and did a very thorough job. We appreciate the care on the lawn and it is looking really great.
Our Specialist Terrence Yates came by on 4/8 and did a great job. He is careful and thorough and our lawn is looking great.
Our Specialist Gordon Barger came by on 4/20 and as usual did a great job on the lawn. He is always very throrough.
Our Specialist Gordon Barger came by on 3/27 and did a great job. We appreciate the care to the lawn.
Quick and professional. Lawn looks much better since starting with the company. Friendly specialists.
This is the third time I have emailed True Green. While we enjoyed your service for the past years, we no longer own the property at 102 Lakeside Drive in Monson, MA 01057. We sold our house in March 2020. We will not, therefore, be paying for services which we DID NOT REQUEST NOR APPROVE ANY RENEWAL.
Thank you for your past service.
Until the most recent service, products and technicians have been thorough, friendly, considerate and clear in communication.
What I don't like... my most recent service of 13-May-20 at 50 Prospect Street in South Hadley, MA. I called TruGreen the day before the service asking for Technician to apply ground ivy control along with the standard 2nd treatment of the TruBasic Lawn program. When Technician #107846 arrived on 13-May-20, he assured me that he was aware of the "add-on" request for ground ivy service and said he would take care of it.
In the 20 minutes the Technician was on-site, he only applied fertilizer. From prior experience I know that ground ivy control requires spray treatment and uses certain chemicals. The Technician did NOT appear to spray anything on the property before or after broadcast spreading the fertilizer. This was corroborated in that the service slip did not indicate any ground ivy chemical application, and ground ivy did not wilt in the several days following the service. I'm unhappy that the Technician left me with the impression that ground ivy would be taken care of this visit, yet did nothing to take care of it!
On another note, Technician did not use any broadcast spreader guard to shield large patio and walkway from receiving fertilizer pellets. This caused heavy concentration of pellets all over said patio and walkway and required 1 hr of hosing down to remove. Further, I found a freshly snuffed cigarette butt on the treated turf well away from traffic areas, suggesting that the Technician disposed of this without regard or consideration to property.
Due to the three lapses in professionalism above, I do NOT want Technician # 107846 to ever perform lawn service on this property again. I will be following up this complaint with a phone call, as well as a request for ground ivy special service.
My service person for this last application, Robert Graham, branch 5855 was a pleasure to work with.
I approached him with several questions, and he patiently answered all of them to my approval. Robert was extremely knowledgeable , and I am hoping he is assigned to my property in the future.
Robert represents your Company well.
We have the best looking lawn in the neighborhood thanks to
TruGreen
Lawn is greener
You,re doing fine to solve my lawn problem
The weeds are GONE!!
On time. Thorough job. Easy to work with.
Very pleasant and professional answered when when asked
Great results with the lawn!
I don't have to worry about fertilizing the correct amount of feed for my lawn.
Fairly priced and friendly service, stick to a schedule
On both of the last two service calls, I was very pleased with the courtesy and professional service of the technicians, Jonathan and Robert Graham, both from branch 5855. They both represent your company extremely well. They are knowledgeable and pleasant. I couldn't ask for any more.
Joseph Robitaille was such a nice person, his service was great, he even brought our newspaper down to us!
Rob was great. He worked very efficiently and was very attentive to my needs. He was the best Specialist that i have had. His job was done thoroughly and in a quickly manner. He was very nice to talk with and wanted to make sure everything that i wanted done was complete. I would like to have him do my yard everytime.
Good communication as to when and what you are doing
I would like to appreciate Jeremy Libby's job who is doing a very good job, always pleasant and professional
Today May 5, 2020 Christopher Hill applied the TruShield Lawn Pest control.
Christopher Hill was very professional and courteous when her arrived when he saw me working in the back yard. He offered to work around me to allow me to continue my work but I did not want to detract from his ability to provide exceptional service which he did. So I left him to his work and went inside. Before that he first inquired if there were any areas that should be avoided and made sure he knew where the boundaries were. We observed from a distance inside and were very impressed on the coverage he applied. As a person who has chronic Lyme disease for the past seven years, I cant tell you how much we appreciate this service. We are practicing safe distancing but hope soon to have our grandchildren once again visit and be safe in our yard free from ticks.
Christopher did a fantastic job.
Rich Niedel
Reasonably priced.
You guys always do a good job. The lawn looks visibly healthy compared to neighbors with untreated lawns.
Complaint response is very good.
Convenience and the outcome
My lawn is looking better than it has in years!