Customer Testimonials
Laron always does a great job. He surveyed lawn damage, provided treatment and explained what to do to remedy problem. What I like about TruGreen is they stand behind their word and guarantee their work.
Stand behind your products and service
Customer service is outstanding with TruGreen. They always listen to my concerns and act on them promptly. I have been working with John Randazzo, branch manager, to get my lawn to the best possible condition and looking great. He has made a great effort to make me happy. The service tech, Louis Martz, who handles my property, is always professional and listens to my concerns on what I am looking for. He is an asset to your company. Thanks Joe Last name removed
On to me and responsive.
Prompt and efficient
Convenient, cost effective.
Keeping lawn in good shape
Like the fertilization plan not the bug and mosquito plan.
Friendly staff.
Lawn has improved, looks good.
Our lawn always is an enviable green lawn.
I would like to thank John for taking such good care or our trees and shrubs. He should be commended for his professionalism and knowledge of tree and shrub growth and diseases.
Prompt and great work
we are so far very pleased with the way our lawn is looking and the service team that we have met.
The service people doing a grate job.
the staff is polite and follows directions very well.
My lawn and backyard couldn’t be better because of TG
the communication
Very responsive to customer needs. Staff are all very courteous and professional. Specialist do not always leave a summary report, indicating what was done and recommendations, and don't appear to communicate with each other when a customer reports an issue. A summary report is valuable for the customer's recordkeeping. Recently had an issue with yellowing in some areas of our lawn. Four different specialist examined the areas but did not provide us with adequate feedback. We were told that it is different grass and the lawn mower blades were causing the issue. We just did not buy into those explanations, which is why my score was a 9 instead of a 10. On June 17, 2021, the coordinator finally sent a specialist, John Booker, who applied a fungicide. I asked John if the yellowing was a fungus and he responded yes. While my overall score was a 9, my score for John Booker is a 10. On June 17th. I requested that John Booker apply our subsequent lawn applications. This is the second year that we have used Trugreen services and the second time that we have had this yellowing issue. We are generally pleased with the results with the remainder of our lawn. In the fall of 2020 we had our lawn aerated and seeded, results were mixed some areas very good. other areas fair to poor. Overall very satisfied with the responsiveness received.
technician
on time and thorough
Updates and notifications
They do the task well.
Service persons are efficient, polite and do not intrude on the homeowners' activities.
Friendly techs
But I would like a call on the day when the tech is on his way, and not at 8 am but when he is actually on his way! I do like the call the day before. Again I did not receive a summary for the last application!
Our guy comes and checks with me and does a great job. He should be commended by your supervisor.
The way my lawn looks. I think it looks great.
The technicians are very careful and thorough in their application.
Everything
So far my lawn is looking better and I will probably use you next year